Not worth a penny
The app claims to integrate with Garmin, it does not. The tech support is quick to reply, but you need to use Apple Health as a workaround… The Apply Health data does not sync to Nutrisense in real time when you don’t have an Apply Watch. So, any data is wrong (think activity and steps— it records 1/4-1/2 at most). You end up relying solely on the Stelo App that you must have anyway. When you report these issues from day one- they offer to freeze your account (not send sensors and not charge you) to continue “exploring the app”, you decline, they do it anyway. Then you need to fix it— they will offer to let you cancel with them for $200. You have to pay more than a 1 month subscription to get out of something that never worked as advertised. Then, you will put in your second sensor, meet with on of their nutritionists and be told it isn’t working 😆…. All of this to find out that Stelo, Dexcom, and Nutrisense are one company and you can have all the same things for $79/ month…. Nutrisense is a scam of an app.
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Useless
Unable tp register/login
Very hard to unsubscribe. Beware.
Unsubscribing should be click on your profile, click on account, click unsuscibe. I found the page with instructions to unsubscribe but that did not match the app. I also asked my coach but she did not reply. I blocked by card as a last resort. This should not be that hard.
Decent Tool, Degraded Usefulness over Time
I used to like to use Nutrisense occasionally for detailed monitoring of glucose trends for informative or targeted purposes. I was willing to pay for a sensor when I wanted to use one. I don't seek nutritional services. I certainly don't want a subscription for a service that I would use only sporadically. The app is reasonably well designed, but as Nutrisense no longer offers non-subscription services, I won't be using this app anymore.
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Overwhelming anxiety and a $200 "punishment" for canceling
I signed up for a 6-month commitment, but the experience was a nightmare from day one. Having the sensor attached to me caused constant, intense anxiety. I was terrified it would rip out of my arm, and I felt incredibly self-conscious about people seeing it and asking questions I wasn't ready to answer. After 6 days of overwhelming stress, I realized this was doing more harm than good and reached out to cancel. Instead of simply charging me the standard one-month rate ($211) versus my discounted rate ($161), they hit me with an additional $200 fee. I tried to do the right thing for my mental health, and Nutrisense essentially penalized me for it. Extremely disappointed in the lack of empathy and the predatory "cancellation" costs.
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Amazing Software
The graphing and interface with my fitness pal is great. Nutrition support is top notch!
Absolute game changer!
Using this app has been a game changer in my fitness journey. The transparency of knowing exactly what spikes my glucose and making the best choices are eye-opening. You also learn how to experiment with pairing food and exercises together to maintain a healthy glucose level. Love it!
No apple health sync
Every time i try to sync using intergrations it just takes me to the list of apps where i search for nutrisense app but nothing comes up to allow my data to go through. FIX THIS.
Beware of their scam!
I tried their app for 1 day with $49.99 subscription option, with 3 day free trial. Cancelled my trial via their website a day later, and didn't think much of it. Didn't receive any emails confirming my cancellation or my free trial.
A month later they charged me $75 out of the blue. Support didn't answer any emails, ignored everything. I filled a dispute and they immediately replied to my bank. I don't know what they provided but I lost my dispute. I still have no idea what this charge was for.
They're scammers, if you try cancelling, they'll charge you later on anyway.
A month later they charged me $75 out of the blue. Support didn't answer any emails, ignored everything. I filled a dispute and they immediately replied to my bank. I don't know what they provided but I lost my dispute. I still have no idea what this charge was for.
They're scammers, if you try cancelling, they'll charge you later on anyway.
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Unreasonable customer service
I was forced into a subscription at checkout and chose anything to get through. After I got in and was able to better understand the program (one day later) I attempted to review my subscription and at that point was told that I had committed to six months and it would cost me $200 to modify at this point. There is no way to call them for a reasonable solution and the person I’m emailing is talking in circles and giving me no reasonable option cancel. I expected to pay the advertised price of $152 for one month of service and they’ve tricked me into paying almost $400 total to back out now. I have had the service for exactly one day. This is a scam.
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Keep charging you after cancellation
I started my free trial in the app and cancelled it after 1 day. Never received any emails confirming it but didn't pay attention. Only to find a $75 charge a month later. Support team ignores my tickets.
Stay away.
Stay away.
No customer service
There is no customer service available by phone. You complete a form online and hope they follow up. This is particularly challenging when billing errors occur. I used to recommend Nutrisense to friends and family, but now feel the need to warn people.
Fraud!!
Fraud app! And fraud company who’s charging you, and there’s nobody pick up the phone, robot send you to email them! return my money!
Ease of access to the app is impossible to figure out
I’m not able to install this app
Won’t open
App crashes as soon as I click on it
Charged my credit card $75 for missing appointment
No thank you
Keeps crashing
Crashed half way through the setup. Now won’t open at all. Deleted, reinstalled, the same issue
Great nutritionist but policies are limiting.
I’ve used the app for over 6 months. The nutritionist has been helpful and the app shows good information however the sensor I started with was not reliable and often needed replacements. After multiple issues I switched to a more replicable and accurate sensor. After all, what’s the point in taking data if you can’t rely on that data to be usable and reflect what is going on? Nustrisense was unwilling to support allowing me to switch to that data without still paying for the initial sensors. The closest I could negotiate with them was to pause the sensor delivery while I tried the more accurate sensor but at some point I will be forced to complete the costs of the inaccurate sensor deliveries. It’s ludicrous they force you to pay for an inferior product when you’re still using the service and meeting with nutritionists.
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If I could give this a zeo I would
HORRIBLE customer service and tech service- I wasted over 1K on this horrible product without any results! I asked numerous times for support and never got any. I missed my first appointment with my Nutritionalist and the attempt to reschedule was impossible. No follow up was even performed by the initial nutritionalist I was assigned to. VERY unhappy customer and do not waster your money like I did.
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Needs better Healthkit integration
The nutritionist program is fantastic, but the app needs some work. Only integrates with myfitnesspal for meal tracking and doesn’t write macros to healthkit if you track directly in the nutrisense app.
Would like to see integration with Zepp. The Amazfit band is a relatively cheap wearable that uses tha app, and the food tracking is quite good as well.
Would like to see integration with Zepp. The Amazfit band is a relatively cheap wearable that uses tha app, and the food tracking is quite good as well.
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