Overwhelming anxiety and a $200 "punishment" for canceling
I signed up for a 6-month commitment, but the experience was a nightmare from day one. Having the sensor attached to me caused constant, intense anxiety. I was terrified it would rip out of my arm, and I felt incredibly self-conscious about people seeing it and asking questions I wasn't ready to answer. After 6 days of overwhelming stress, I realized this was doing more harm than good and reached out to cancel. Instead of simply charging me the standard one-month rate ($211) versus my discounted rate ($161), they hit me with an additional $200 fee. I tried to do the right thing for my mental health, and Nutrisense essentially penalized me for it. Extremely disappointed in the lack of empathy and the predatory "cancellation" costs.
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Amazing Software
The graphing and interface with my fitness pal is great. Nutrition support is top notch!
Absolute game changer!
Using this app has been a game changer in my fitness journey. The transparency of knowing exactly what spikes my glucose and making the best choices are eye-opening. You also learn how to experiment with pairing food and exercises together to maintain a healthy glucose level. Love it!
No apple health sync
Every time i try to sync using intergrations it just takes me to the list of apps where i search for nutrisense app but nothing comes up to allow my data to go through. FIX THIS.
Beware of their scam!
I tried their app for 1 day with $49.99 subscription option, with 3 day free trial. Cancelled my trial via their website a day later, and didn't think much of it. Didn't receive any emails confirming my cancellation or my free trial.
A month later they charged me $75 out of the blue. Support didn't answer any emails, ignored everything. I filled a dispute and they immediately replied to my bank. I don't know what they provided but I lost my dispute. I still have no idea what this charge was for.
They're scammers, if you try cancelling, they'll charge you later on anyway.
A month later they charged me $75 out of the blue. Support didn't answer any emails, ignored everything. I filled a dispute and they immediately replied to my bank. I don't know what they provided but I lost my dispute. I still have no idea what this charge was for.
They're scammers, if you try cancelling, they'll charge you later on anyway.
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Unreasonable customer service
I was forced into a subscription at checkout and chose anything to get through. After I got in and was able to better understand the program (one day later) I attempted to review my subscription and at that point was told that I had committed to six months and it would cost me $200 to modify at this point. There is no way to call them for a reasonable solution and the person I’m emailing is talking in circles and giving me no reasonable option cancel. I expected to pay the advertised price of $152 for one month of service and they’ve tricked me into paying almost $400 total to back out now. I have had the service for exactly one day. This is a scam.
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Keep charging you after cancellation
I started my free trial in the app and cancelled it after 1 day. Never received any emails confirming it but didn't pay attention. Only to find a $75 charge a month later. Support team ignores my tickets.
Stay away.
Stay away.
No customer service
There is no customer service available by phone. You complete a form online and hope they follow up. This is particularly challenging when billing errors occur. I used to recommend Nutrisense to friends and family, but now feel the need to warn people.
Fraud!!
Fraud app! And fraud company who’s charging you, and there’s nobody pick up the phone, robot send you to email them! return my money!
Ease of access to the app is impossible to figure out
I’m not able to install this app
Won’t open
App crashes as soon as I click on it
Charged my credit card $75 for missing appointment
No thank you
Keeps crashing
Crashed half way through the setup. Now won’t open at all. Deleted, reinstalled, the same issue
Great nutritionist but policies are limiting.
I’ve used the app for over 6 months. The nutritionist has been helpful and the app shows good information however the sensor I started with was not reliable and often needed replacements. After multiple issues I switched to a more replicable and accurate sensor. After all, what’s the point in taking data if you can’t rely on that data to be usable and reflect what is going on? Nustrisense was unwilling to support allowing me to switch to that data without still paying for the initial sensors. The closest I could negotiate with them was to pause the sensor delivery while I tried the more accurate sensor but at some point I will be forced to complete the costs of the inaccurate sensor deliveries. It’s ludicrous they force you to pay for an inferior product when you’re still using the service and meeting with nutritionists.
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If I could give this a zeo I would
HORRIBLE customer service and tech service- I wasted over 1K on this horrible product without any results! I asked numerous times for support and never got any. I missed my first appointment with my Nutritionalist and the attempt to reschedule was impossible. No follow up was even performed by the initial nutritionalist I was assigned to. VERY unhappy customer and do not waster your money like I did.
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Needs better Healthkit integration
The nutritionist program is fantastic, but the app needs some work. Only integrates with myfitnesspal for meal tracking and doesn’t write macros to healthkit if you track directly in the nutrisense app.
Would like to see integration with Zepp. The Amazfit band is a relatively cheap wearable that uses tha app, and the food tracking is quite good as well.
Would like to see integration with Zepp. The Amazfit band is a relatively cheap wearable that uses tha app, and the food tracking is quite good as well.
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Terrible Customer Service | Good App
I joined to learn how my body responds to foods; I am not diabetic and am at my ideal weight. This was a nutrition experiment for me. The insights from the app were helpful. I also really liked the dietitian I worked with, Yanni Liu. However, I CANNOT RECOMMEND NUTRISENSE.
I subscribed for 3 months. After my initial set of sensors my monthly shipment was always sent LATE. My sensors would expire before the next set arrived. When I inquired about this each month, I was told I could pay early for my monthly subscription in order to receive the monitors on time. WHAT?! That’s ridiculous. I canceled once I met my obligation. My advice would be to purchase the Stello CGM on your own and use the Stello app. I absolutely overpaid and Nutrisense under delivered. Lesson Learned.
I subscribed for 3 months. After my initial set of sensors my monthly shipment was always sent LATE. My sensors would expire before the next set arrived. When I inquired about this each month, I was told I could pay early for my monthly subscription in order to receive the monitors on time. WHAT?! That’s ridiculous. I canceled once I met my obligation. My advice would be to purchase the Stello CGM on your own and use the Stello app. I absolutely overpaid and Nutrisense under delivered. Lesson Learned.
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Not happy
I have reached out to nutrisense customer service several times because I needed to cancel because I couldn’t financial continue my subscription. Instead they told me I had to pay almost $500 to cancel and then the extended my subscription another year. 😡Recently when I lost my debit card I canceled that card and ordered a new one and never gave them my new card information. Today I received a notification that I have been charged by nutrisense. I’m not sure how they are charging me when they don’t have my new debit card number but something isn’t right. And I’m not happy about this at all.
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Calibration issue anyone?
Like the app a lot. Customer service had been very nice BUT the app results are always 20pts higher than a blood stick test. Sometimes the calibration tool is available to make an adjustment with new cgm’s but sometimes it has simply disappeared so stuck (no pun intended) with totally inaccurate readings.
Update, moved to one star. Today Customer service says no calibration is available so stuck with 20 point elevated readings for the next few months. What a useless product.
Update, moved to one star. Today Customer service says no calibration is available so stuck with 20 point elevated readings for the next few months. What a useless product.
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Difficult to manage
The app routinely kicks you to programs when you want to make subscriptions. You pay way more because of the inefficiencies. Look elsewhere first. Product itself was fine.
