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Nutshell – Small Business CRM

Nutshell – Small Business CRM

by Nutshell

90 ratings
103 reviews
💼 Business
📊 Productivity
Free

Details

Released
November 5, 2010
Updated
October 24, 2026

Features

Developer

Nutshell
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Nutshell – Small Business CRM video #1 for iPhone
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Nutshell – Small Business CRM screenshot #12 for iPhone
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🔄6+ apps
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❓5 answered
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About

This mobile CRM platform empowers sales teams to manage leads and close more deals. Access all your contact and lead information, initiate calls and emails, and scan business cards to create new leads on the go. Stay organized with meeting notes and map-based lead visualization.

✓View and edit contact/lead info
✓One-tap calls and emails
✓Business card scanning for leads
✓Log meeting and call notes
✓Map view for lead lists
✓Actionable alerts
Show original description

What users say about Nutshell

Reviews of Nutshell are mixed: the Business app is rated 3.2/5 from 90 App Store ratings. What users like most: intuitive and easy-to-use desktop interface, affordable pricing compared to competitors. Top complaints: mobile app crashes frequently, poor iOS app performance and stability. Summarized from real user reviews.

Positive things

  • 👍Intuitive and easy-to-use desktop interface
  • 💰Affordable pricing compared to competitors
  • 🎯Powerful pipeline customization and sales tracking
  • 📊Strong reporting and analytics capabilities
  • 🤖Meaningful AI features
  • 📧Business card scanning functionality
  • ⚡Fast and responsive web platform
  • 🔄Seamless email and Outlook integration
  • 👥Excellent customer support team
  • 📱Useful for quick lead entry on mobile
  • 🎨Clean and visually appealing design

Negative things

  • 🐛Mobile app crashes frequently
  • 📱Poor iOS app performance and stability
  • 🧭Difficult navigation and cluttered layout
  • ⏱️Time-consuming to find features
  • 🚫No native iPad app support
  • 📲iPhone app lacks desktop feature parity
  • 🔄Email sync limitations (can't sync two addresses simultaneously)
  • 🎮Clunky and dated UI in mobile app
  • 🔐Difficult cancellation process
  • 📧Missing email functionality in mobile app
  • 🖥️Mobile app not optimized for tablets
  • 🔌Limited landscape mode support
  • ⚠️Notification system unreliable
See all reviews
+1

What's New in Nutshell

4.2.0

October 24, 2026

Text with Nutshell: use Nutshell Engagement to text your leads and contacts, and log every SMS in Nutshell.

User reviews

Most RecentHighest RatedLowest Rated

Complete Revamp - 5 Stars

The ease of use I value from Nutshell is now just as easy to use from my phone for on the go.
CCC6-22

Great for reps on the go

Huge updates over the last few months which made the app easier to use and even better than before! Now reps have talk to text activity logging, click to call capabilities, and can manage their day on the go!
BBob124578646746

Awful UX

The worst app made by a CRM company, hands down. I want to resign from my job simply because they use nutshell
CChineybutu

CRENY

It’s just ok. Interface is nothing like desk top so features seem very limited. It’s good for scanning business cards and importing contacts
CCRENYmgr

Camera in App is terrible

Just started using in free trial and have hundreds of business card contacts to bring into the CRM. It’s so blurry I have to go back and correct or reenter most of the data. Not good. Can’t speak to the rest yet but an inauspicious start.
DDABCO10
See 98 more reviews

User experience

🐞

Reported Bugs

20 issues

App crashes when uploading documents

Bug

App crashes when recording activities

Bug

App crashes when adding companies

Bug

Tasks menu closes app on iPhone

Bug

Business card capture focus issues

Bug

Camera capture full of mistakes

Bug

Blank screens when scrolling through companies

Bug

Keyboard disappears after typing one letter in search

Bug

Unable to complete tasks without crashing

Bug

App freezes during account creation

Bug

Unable to make calls from app

Bug

Unable to open web links from app

Bug

Lists in map mode not functioning

Bug

Google Calendar events not visible on iOS

Bug

Notifications arriving late (6 minutes consistently)

Bug

App crashes when uploading multiple business cards in succession

Bug

Unresponsive and slow performance

Bug

Cannot access Google email login field

Bug

Email upload functionality broken after payment

Bug

Data not loading properly

Bug
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Requested Features

16 requests

Native iPad app with full feature parity

Feature

Landscape mode support for iPad/tablet use

Feature

Full email functionality in mobile app including open tracking

Feature

Two-way email sync capability

Feature

Better mobile app UI and navigation

Feature

Ability to delete messages from dashboard

Feature

More mapping capabilities in mobile app

Feature

Integration with multiple calling apps (Skype, OpenPhone)

Feature

Custom dashboard metrics with conditional logic

Feature

Activity logging directly from app

Feature

Contact import from device contacts

Feature

Calendar integration and meeting invites

Feature

Document upload functionality

Feature

Improved business card capture with better focus

Feature

Filtering and sorting leads in mobile app

Feature

Access to help documentation in app

Feature

FAQ

What does Nutshell do?

Nutshell is a CRM and sales automation platform designed to help sales teams win more deals. It allows users to manage leads, track opportunities, and automate sales processes. The mobile app provides access to these features on the go.

What are the key features of the mobile app?

The mobile app allows you to instantly view and edit contact and lead information, start calls and emails with one tap, create new leads by scanning business cards, log meeting and call notes, view lead lists on a map, and receive alerts for important actions.

Is there a cost to use Nutshell?

The provided information indicates that the mobile app itself is free to download and use. However, it requires a Nutshell account, suggesting there may be associated costs for the full platform service.

What devices is the Nutshell app compatible with?

The description specifically mentions a 'native iPhone app,' indicating compatibility with iOS devices. It does not specify compatibility with Android or other operating systems.

How can this app help my sales team?

This app helps sales teams by providing easy access to CRM functionalities from anywhere, allowing them to stay on top of leads, quickly add new contacts, log interactions, and visualize their sales pipeline on a map, ultimately aiming to help them win more deals.