Comparison

Nutshell vs Capsule CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Nutshell

This mobile CRM platform empowers sales teams to manage leads and close more deals. Access all your contact and lead information, initiate calls and emails, and scan business cards to create new leads on the go. Stay organized with meeting notes and map-based lead visualization.

Highlights
  • View and edit contact/lead info
  • One-tap calls and emails
  • Business card scanning for leads
  • Log meeting and call notes
  • Map view for lead lists
  • Actionable alerts
Features
Read full description

Nutshell is the sneaky powerful CRM and sales automation platform that helps sales teams win more deals. With our native iPhone app, you can stay on top of every lead, whether you’re on a plane, at a client site, or walking into a meeting. Experience the award-winning software that makes it easy for sales reps to focus on their most important opportunities. Download the mobile app now to access the power of Nutshell anywhere! • Instantly view and edit your contact and lead information • Start new calls and emails with just one tap • Create new leads on the go with business card scanning • Quickly log your meeting and call notes • Get mappy! View any lead list or segment on a zoomable, smooth-scrolling map • Receive alerts for anything that needs your attention This app requires a Nutshell account.

About

Capsule CRM

Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.

Highlights
  • Offline data access and updates
  • Contact and company management
  • Task and calendar management
  • Sales opportunity tracking
  • Communication history logging
  • Direct calling and emailing from contacts
Features
Read full description

Access your Capsule account wherever you go. Capsule for iPhone provides access to your contacts, tasks, opportunities, projects and more. Capsule is the easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline and what needs to be done when. Capsule for iPhone features: • Access, add or update your data even when you're offline • See latest activity and updates from your co-workers • Start calls or emails directly from a contact's profile • View a contact's location on the map • See history of emails and notes about a contact • Keep track of sales opportunities • Manage your calendar and assign tasks IMPORTANT: An existing Capsule CRM account is required.

Screenshots

Nutshell4 screens
Capsule CRM4 screens

Verdict

The call

The clearest difference is rating: Capsule CRM at 4.5 against Nutshell's 3.1. Capsule CRM also leads on review sentiment (78% vs 53%) and iOS requirement (13.0 vs 16.4). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Capsule CRM holds the better App Store score, 4.5 against 3.1. Both are backed by a comparable volume of ratings — 85 and 44 respectively. Written reviews point the same way: 53% of Nutshell's written reviews are positive against 78% of Capsule CRM's.

UpkeepUpdate frequency

Nutshell ships an update every 3 weeks, Capsule CRM every 2 months. The most recent releases landed on September 23, 2026 and September 13, 2026 respectively.

Scorecard3 real differences · 7 level
Nutshell versus Capsule CRM: the parameters behind the verdict, then further details
ParameterNutshellCapsule CRM
PriceFreeFree
Rating3.1 (85 ratings)4.5 (44 ratings) — better
Positive reviews53.5% of reviews78.4% of reviews — better
Number of ratings85 — better44
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPod — better
Requires iOS16.413.0 — better
Further details — not scored
Size89 MB10 MB
Age rating4+4+
DeveloperNutshellZestia

Customer experience

Nutshell

All ratings85 ratings
Positive41.2%
Neutral17.6%
Negative41.2%
Written reviews101 reviews
Positive53.5%
Neutral14.9%
Negative31.7%

Capsule CRM

All ratings44 ratings
Positive84.1%
Neutral6.8%
Negative9.1%
Written reviews139 reviews
Positive78.4%
Neutral10.1%
Negative11.5%

User reviews

Nutshell

From 85 App Store ratings

What we love

  • 👍 Intuitive and easy-to-use desktop interface
  • 💰 Affordable pricing compared to competitors
  • 🎯 Powerful pipeline customization and sales tracking
  • 📊 Strong reporting and analytics capabilities
  • 🤖 Meaningful AI features

Room to improve

  • 🐛 Mobile app crashes frequently
  • 📱 Poor iOS app performance and stability
  • 🧭 Difficult navigation and cluttered layout
  • ⏱️ Time-consuming to find features
  • 🚫 No native iPad app support

Capsule CRM

From 44 App Store ratings

What we love

  • 👍 Intuitive and easy to use
  • 🚀 Elegant and economical
  • 💡 Helpful and friendly interface
  • 👍 Excellent CRM foundation for small businesses
  • 👍 Customizable and flexible

Room to improve

  • 🐛 Inconsistent sync/refresh rate
  • 🐛 Lack of push notifications
  • 🐛 Inability to delete tasks from the app
  • 🐛 Lack of iPad support
  • 🐛 Limited functionality compared to desktop version

Bugs and requests

Nutshell

Reported bugs

20 issues
  • App crashes when uploading documents
  • App crashes when recording activities
  • App crashes when adding companies
  • Tasks menu closes app on iPhone
  • Business card capture focus issues
Show 15 more
  • Camera capture full of mistakes
  • Blank screens when scrolling through companies
  • Keyboard disappears after typing one letter in search
  • Unable to complete tasks without crashing
  • App freezes during account creation
  • Unable to make calls from app
  • Unable to open web links from app
  • Lists in map mode not functioning
  • Google Calendar events not visible on iOS
  • Notifications arriving late (6 minutes consistently)
  • App crashes when uploading multiple business cards in succession
  • Unresponsive and slow performance
  • Cannot access Google email login field
  • Email upload functionality broken after payment
  • Data not loading properly

Requested features

16 requests
  • Native iPad app with full feature parity
  • Landscape mode support for iPad/tablet use
  • Full email functionality in mobile app including open tracking
  • Two-way email sync capability
  • Better mobile app UI and navigation
Show 11 more
  • Ability to delete messages from dashboard
  • More mapping capabilities in mobile app
  • Integration with multiple calling apps (Skype, OpenPhone)
  • Custom dashboard metrics with conditional logic
  • Activity logging directly from app
  • Contact import from device contacts
  • Calendar integration and meeting invites
  • Document upload functionality
  • Improved business card capture with better focus
  • Filtering and sorting leads in mobile app
  • Access to help documentation in app

Capsule CRM

Reported bugs

3 issues
  • Freezing on home screen
  • Inconsistent contact/opportunity sync between mobile and web
  • Missing stock images in UI

Requested features

5 requests
  • Add calendar view in mobile app
  • Integrate email inbox and texting functionality
  • Improve custom fields and tags management in mobile app
  • Implement native iOS notifications
  • Develop an iPad-optimized version

In-app purchases

None

Nutshell

No in-app purchases

None

Capsule CRM

No in-app purchases

Questions

Is Nutshell free?
Nutshell is free to download, with no in-app purchases.
Is Capsule CRM free?
Capsule CRM is free to download, with no in-app purchases.
Which has better reviews, Nutshell or Capsule CRM?
Capsule CRM is rated higher. Nutshell averages 3.1 out of 5 from 85 ratings, while Capsule CRM averages 4.5 from 44 ratings.
Do Nutshell or Capsule CRM have ads?
Neither Nutshell nor Capsule CRM shows ads.
Which is updated more often, Nutshell or Capsule CRM?
Nutshell ships an update every 3 weeks, and Capsule CRM every 2 months. Most recently, Nutshell was updated on September 23, 2026 and Capsule CRM on September 13, 2026.

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