Insightly CRM vs Capsule CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Insightly CRM
Manage customer interactions, leads, and sales opportunities on the go. This cloud-based application helps businesses of all sizes track customer data, organize tasks, and update sales opportunities directly from a mobile device.
- Add and import contacts
- Manage task lists
- Update sales opportunities
- Add voice memos to leads
- Receive lead assignment notifications
- Create projects and assign tasks
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Choose the flexible CRM for fast-growing companies. Insightly Customer Relationship Management (CRM) and project management is a modern, cloud-based platform built for scaling businesses. Growing teams rely on Insightly to manage customer relationships, leads, sales opportunities, marketing campaigns, and projects in one unified system. Automatically score leads, send timely follow-up, and track every stage of your pipeline with confidence. The Insightly platform is flexible, customizable, and accessible via web browser and mobile app, helping teams stay productive and turn more leads into sales.
Capsule CRM
Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.
- Offline data access and updates
- Contact and company management
- Task and calendar management
- Sales opportunity tracking
- Communication history logging
- Direct calling and emailing from contacts
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Access your Capsule account wherever you go. Capsule for iPhone provides access to your contacts, tasks, opportunities, projects and more. Capsule is the easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline and what needs to be done when. Capsule for iPhone features: • Access, add or update your data even when you're offline • See latest activity and updates from your co-workers • Start calls or emails directly from a contact's profile • View a contact's location on the map • See history of emails and notes about a contact • Keep track of sales opportunities • Manage your calendar and assign tasks IMPORTANT: An existing Capsule CRM account is required.
Screenshots
Verdict
The clearest difference is review sentiment: Capsule CRM at 78% against Insightly CRM's 51%. Capsule CRM also leads on rating (4.5 vs 4.3) and iOS requirement (13.0 vs 15.0). Insightly CRM's advantage is ratings volume (291 vs 44). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Capsule CRM holds the better App Store score, 4.5 against 4.3. That said, the two scores are not equally well evidenced: Insightly CRM has 291 ratings behind it against 44, so its average is the more settled of the two. Written reviews point the same way: 51% of Insightly CRM's written reviews are positive against 78% of Capsule CRM's.
Insightly CRM ships an update every 3 months, Capsule CRM every 2 months. The most recent releases landed on September 17, 2026 and September 13, 2026 respectively.
| Parameter | Insightly CRM | Capsule CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (291 ratings) | 4.5 (44 ratings) — better |
| Positive reviews | 50.5% of reviews | 78.4% of reviews — better |
| Number of ratings | 291 — better | 44 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 100 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Insightly | Zestia |
Customer experience
Insightly CRM
Capsule CRM
User reviews
Insightly CRM
From 291 App Store ratingsWhat we love
- 🚀 Reliable interface
- 🚀 Predictable content
- 🚀 Good platform
- 💡 Helps me be much more organized
- 👍 Great CRM
Room to improve
- 🐛 App crashes constantly
- 🐛 App not working
- 🐛 Junk app
- 🐛 Add in does not function
- 🐛 Confusing and limited
Capsule CRM
From 44 App Store ratingsWhat we love
- 👍 Intuitive and easy to use
- 🚀 Elegant and economical
- 💡 Helpful and friendly interface
- 👍 Excellent CRM foundation for small businesses
- 👍 Customizable and flexible
Room to improve
- 🐛 Inconsistent sync/refresh rate
- 🐛 Lack of push notifications
- 🐛 Inability to delete tasks from the app
- 🐛 Lack of iPad support
- 🐛 Limited functionality compared to desktop version
Bugs and requests
Insightly CRM
Reported bugs
4 issues- Login issues with Google accounts
- Syncing problems between mobile and web versions
- Inconsistent data display between platforms
- Frequent app crashes
Requested features
7 requests- Offline functionality
- File attachment support
- Ability to change task due dates
- Landscape mode support
- Calendar integration
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- Advanced filtering and sorting options
- Improved mobile app functionality
Capsule CRM
Reported bugs
3 issues- Freezing on home screen
- Inconsistent contact/opportunity sync between mobile and web
- Missing stock images in UI
Requested features
5 requests- Add calendar view in mobile app
- Integrate email inbox and texting functionality
- Improve custom fields and tags management in mobile app
- Implement native iOS notifications
- Develop an iPad-optimized version
In-app purchases
Insightly CRM
No in-app purchases
Capsule CRM
No in-app purchases
