Capsule CRM vs Freshsales
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Capsule CRM
Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.
- Offline data access and updates
- Contact and company management
- Task and calendar management
- Sales opportunity tracking
- Communication history logging
- Direct calling and emailing from contacts
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Access your Capsule account wherever you go. Capsule for iPhone provides access to your contacts, tasks, opportunities, projects and more. Capsule is the easy online CRM for doing business. Use Capsule to keep track of the people and companies you do business with, communications with them, opportunities in the pipeline and what needs to be done when. Capsule for iPhone features: • Access, add or update your data even when you're offline • See latest activity and updates from your co-workers • Start calls or emails directly from a contact's profile • View a contact's location on the map • See history of emails and notes about a contact • Keep track of sales opportunities • Manage your calendar and assign tasks IMPORTANT: An existing Capsule CRM account is required.
Freshsales
Manage your sales pipeline and customer relationships on the go with this cloud-based CRM. Access contact details, schedule appointments, make calls, send emails, and update deal stages directly from your mobile device. All changes sync automatically with the web application.
- Built-in phone and email
- Event tracking
- Contact scoring
- Sales automation
- Calendar management
- Offline access
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Freshsales is a cloud-based customer relationship management (CRM) solution. It comes with built-in phone and email, event tracking, contact scoring, automation, and integrations with a variety of apps. The Freshsales mobile app for iOS makes it easy for you to access your customer data and track your sales pipeline on your favorite Apple device, wherever you are. From the home page, get quick context into your tasks and appointments for the day. Use the in-app calendar to manage your appointments. Also, access Google Maps right from the app and even book an Uber to the location of your meeting. Plus you can add contacts, accounts, and deals, make phone calls, send emails, and change deal stages on the mobile app. All edits are automatically synced with your Freshsales web app, so your customer data is always up to date. You can also use this app offline. Users from Freshsales, Freshsales Classic, and Freshsales Suite on the web can use this mobile app.
Screenshots
Verdict
Capsule CRM and Freshsales both sit at 4.5 stars, but that hides the real split: 78% of Capsule CRM's written reviews are positive against 23% of Freshsales's. Capsule CRM also leads on monetization model (free vs freemium). Freshsales's advantage is ratings volume (525 vs 45) and update cadence (every 2 weeks vs every 5 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for Capsule CRM against 4.5 for Freshsales. That said, the two scores are not equally well evidenced: Freshsales has 525 ratings behind it against 45, so its average is the more settled of the two. Written reviews are what separate them: 78% of Capsule CRM's written reviews are positive against 23% of Freshsales's.
Capsule CRM ships an update every 5 weeks, Freshsales every 2 weeks. Both last shipped on October 29, 2026.
| Parameter | Capsule CRM | Freshsales |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (45 ratings) — better | 4.5 (525 ratings) |
| Positive reviews | 78.4% of reviews — better | 23.3% of reviews |
| Number of ratings | 45 | 525 — better |
| Update frequency | Every 5 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 9 MB | 85 MB |
| Age rating | 4+ | 4+ |
| Developer | Zestia | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |
Customer experience
Capsule CRM
Freshsales
User reviews
Capsule CRM
From 45 App Store ratingsWhat we love
- 👍 Intuitive and easy to use
- 🚀 Elegant and economical
- 💡 Helpful and friendly interface
- 👍 Excellent CRM foundation for small businesses
- 👍 Customizable and flexible
Room to improve
- 🐛 Inconsistent sync/refresh rate
- 🐛 Lack of push notifications
- 🐛 Inability to delete tasks from the app
- 🐛 Lack of iPad support
- 🐛 Limited functionality compared to desktop version
Freshsales
From 525 App Store ratingsWhat we love
- 👍 Intuitive and user-friendly interface
- ⚙️ Easy to configure and customize without coding
- 🎯 Comprehensive feature set for sales management
- 💰 Affordable pricing compared to competitors
- 📱 Clean and simple app design
Room to improve
- 🐛 Frequent app crashes and stability issues
- ⚠️ Unreliable reporting and analytics accuracy
- 🔌 Poor mobile app performance and functionality
- 📵 Limited iPad and landscape mode support
- ⏱️ Slow loading times for basic operations
Bugs and requests
Capsule CRM
Reported bugs
3 issues- Freezing on home screen
- Inconsistent contact/opportunity sync between mobile and web
- Missing stock images in UI
Requested features
5 requests- Add calendar view in mobile app
- Integrate email inbox and texting functionality
- Improve custom fields and tags management in mobile app
- Implement native iOS notifications
- Develop an iPad-optimized version
Freshsales
Reported bugs
13 issues- App crashes on launch or during use
- White screen appears after login
- Unable to scroll through full contact/lead lists
- Email jumping and scrolling issues
- Landscape mode not functioning properly
Show 8 moreShow fewer
- Contact Activities section causes crashes
- Error 500 when using customized sales activities
- Keyboard accessibility issues in portrait mode
- Server errors preventing app functionality
- Notification settings not accessible
- Inability to delete emails from app
- Call quality issues with integrated calling
- Reporting data sync delays and inaccuracies
Requested features
12 requests- Business card reader functionality
- Push notifications for SMS messages
- Multiple phone numbers per contact
- Bulk delete/edit operations for tasks
- Email viewing and management within app
Show 7 moreShow fewer
- iPhone X and modern device optimization
- iPad landscape mode support
- Customizable alert tones
- Better Google Chrome compatibility
- Contact integration with phone's native contacts
- Geolocation tracking for contacts and deals
- Google Drive integration
In-app purchases
Capsule CRM
No in-app purchases
Freshsales
No in-app purchases





