Worth every penny
Fabulous customer service, clean clothes, I love how open everyone is in the reviews (makes figuring out sizing much easier) and so stylish!!!
Not as good as rent the runway
I have been using Nuuly for about a year now. The biggest downfall is that they don’t care for their clothing very well. The cleaner that they use is very potent. I almost always put all of the clothes directly into the washing machine upon reciept. it takes about a week for it to arrive after ordering it. And you need to get it back to them in time. So it’s really not a monthly rental. Rent the runway has the best logistics and this is not even comparable. Nuuly arrives very wrinkled.. And sometimes the clothes are so misshapen or shrunken or damaged.
That being said, it is a collection of very good brands. So if you have the patience to iron and wash everything once you get it then it’s fine. But with the shrinkage, it is often that you can’t wear anything that you rented. And their customer service care to help you with that
That being said, it is a collection of very good brands. So if you have the patience to iron and wash everything once you get it then it’s fine. But with the shrinkage, it is often that you can’t wear anything that you rented. And their customer service care to help you with that
Show more
Great Service, App is Buggy
Not sure what happened with these last couple of updates but the app is SO buggy now! Every minute or so, the four icons at the bottom (home, search, closet, bag) will disappear and I have to close the app if I want to get into my bag or something. Additionally, the screen will lag when I scroll and jump back up several swipes. Super annoying :/ I have a secure wifi connection and have never experienced this prior to the recent updates! But I will say, I love Nuuly so much and will continue to use it despite these bugs! The customer service is wonderful and they have a great selection of items. Also, student discount!
Show more
Great but UX needs work
Stunning concept but y’all need a UI designer to figure out your back button situation. I keep getting trapped. And the only way to get to another tab is to X out of the app completely. Plz fix
Navigation
Please fix your iOS app navigation! The background of the tab should have a fill and the navigation always disappears leaving me to have to close the app multiple times a session to navigate the app properly.
Good customer service terrible UX
Great customer service. However, the UX design of this app has significantly decreased in usability, quality, & functionality. Why does the bottom navigation menu keep disappearing? It locks you onto one page. I hopped on for 10 minutes to look through clothes for an upcoming rental and had to close out of the app 3 times.
Show more
new update
i absolutely love this app as a service but the new update definitely has a bug. if i click any of the pages on the app, there’s no way to click back to the main page/menu without having to completely close out of the app. it’s extremely frustrating!! plz fix 😭
Incredibly frustrating app.
The app is terrible - not all the icons are visible and things just disappear from my lists. So frustrating.
App is broken
The app has completely stopped working for me. I open it and it’s fully frozen not letting me click anywhere.
Do not use!
Horrible cloths and service
Unsubscribing.
Always sold out of everything. Clothes come smelling dirty or damaged often. Used to be worth it, not anymore.
Please make it easier to track reviews
Love the app, but minus one star for how hard it is to seen your past ratings and reviews. After over a year of orders, it’s hard to keep track of your everything fit without scrolling through every single rating / review.
Love this brand!
Heard about this brand from the Bella twins and am loving it!
Forced upgrade
Your forced upgrade “update” button doesn’t work, just fyi
You have to get new clothes every month no matter what.
So much potential but ultimately a bad model. You are required no matter what to purchase over $103 a month for a new Nuuly. Even if you don’t want one. Even if you still have your last box of clothes at your house you will still get charged $103 every month. It doesn’t even give you enough time to
Wear your 6 items before you’re getting charged again for the next items. I wanted to love it but bad model. You should be able to get a box on demand when you want it. This is a scam!
Wear your 6 items before you’re getting charged again for the next items. I wanted to love it but bad model. You should be able to get a box on demand when you want it. This is a scam!
Show more
Best customer service ever
I've used nuuly since it launched they are the best
Not with the time and money
At first I was very impressed by the selection and availability of the clothing, as well as the cost to buy from the box to keep the items I liked. However, I am becoming increasingly frustrated that the items I now want to rent are never available in my size when it’s time to curate a new box. I wait days or hours for all the items to line up in my size or spend that same amount of time search for alternatives that also might suddenly not be in available in my size anymore once I’m ready to order. On top of this, the quality of the items is noticeably deteriorating while the prices to buy are increasing, and I no longer find it a “deal” to buy from the box. Due to these factors, I no longer find this service to be a value to me and my next box will likely be my last.
Show more
Glitch in App
I love Nuuly, so this is really meant as more of an FYI for dev team. It’s basically impossible to find/look for clothes. After you scroll once or twice it just continues to repopulate the same clothes as you just saw.
Horrible Customer Support
It is not possible to get ahold of a person. My package was lost and I keep getting charged every month because I cannot return lost clothing. I have tried numerous times to get help and I have not been able to get into contact with a human.
Used to love but they keep forgetting the return slip
So I have to go to UPS and pay to print the label and it’s such a pain.
