Support not helpful
Very disappointed with PayLater's customer support. I contacted support multiple times regarding my credit limit. I have consistently paid my installments on time, and in fact, I paid QAR 1,700 and QAR 440 months ahead of their due dates. I also explained that I was planning to use FleXed for a new iPhone, but my limit has remained at QAR 3,500. Unfortunately, the support experience was extremely frustrating. I kept receiving the same generic explanation about "automated systems," "creditworthiness," and "internal criteria," without anyone actually addressing my specific situation or providing a clear explanation of what I can do.The responses also felt Al-generated rather than like genuine customer support. The same points were repeated over and over, even after I provided additional information. When I asked how I could speak to someone directly, I was simply told that phone support is unavailable. I completely understand that credit limits may be determined automatically and that support may not have the authority to change them. However, customer support should still be able to provide a clear, relevant explanation and, when necessary, escalate a customer's case. Paying early and having a good repayment history, only to receive repetitive automated-style responses without any real assistance, is a very frustrating customer experience. I hope PayLater improves its support system and provides customers with access to actual human assistance when automated responses are not resolving the issue,
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SCAM!
My bill was never paid! I’ve been trying to get a refund for four months. The only way to contact them is through email as the phone number just rings. Every response to my email is we will look into this.
تطبيق فاشل من سنه مب قادر استعمل التطبيق وخدمه العملاء فاشلين
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Company sucks
Had a bill set up to be paid thru them which it was never done. Reached out to the company and they said system issues. Have been waiting to get my money refunded for 3 months. Do not USE THIS COMPANY. Reached out to the BBB and waiting to see if they can get my funds returned.
برنامج غير مؤهل يكون برنامج
سيء ومايستاهل النجمه ٥ شهور عندي مشكله في الحساب والحين كملت خامس شهر وماخليت مكان اتواصل مع الدعم الفني ولا عطوني حل ويقولوا نظام آلي دام ماعندكم خبره لا تبلشونا معكم
اقتراح
صعوبة البحث عن محل باللغه العربيه، يعني لازم اروح لهم المحل واشوف اذا في باي ليتر علشان اخذ وبعض المحلات واضحه من الصوره
It doesn’t work with US phone number
I tried to use it but the phone number space is only for numbers with a certain area code.
0.5/5
The app idea is good, but the account policies are extremely frustrating. My account was suspended because my Qatar ID/card expiry was considered too close, even though it had not expired yet. Still 3 months
Requiring customers to have 6 months of validity remaining is an unreasonable restriction, especially when the customer’s ID/card is still valid.
This policy should be reviewed and communicated clearly to customers before restricting or suspending their accounts.
Requiring customers to have 6 months of validity remaining is an unreasonable restriction, especially when the customer’s ID/card is still valid.
This policy should be reviewed and communicated clearly to customers before restricting or suspending their accounts.
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So disappointing
In July 30th, I registered, uploaded 2 important bills. paid close to $300.00 for the subscription fee, the first payment on the two bills and the processing fees and yet here we are August 14th and the payments have not yet been paid yet I have made my second scheduled payment to pay later. When I uploaded the bills and they were both approved before the 7 day period listed on your site and confirmation said they would both be paid by aug12th. Now my car insurance is canceled and no one from customer support answers the phone or responds to emails! The whole point of your service is to pay the bills upfront and then get paid back in installments so tell me why I am paying installments for bills that have not even been paid yet?! I am highly confused and extremely frustrated!
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خذو مبلغ لهم بالرغم من ان المنتج مسترجع
شارية جهاز من Pay later في قطر وبعدها صار استرجاع للجهاز بسبب خلل فيه وتم طلب استرجاع المبلغ كامل م والمحل نفسه إلا ان pay later رجعو لي المبلغ ناقص وشهور وانا اطرش لهم ايميلات واستفسارات ولاحياة لمن تنادي مافهمت على اي اساس ياخذون لهم مبلغ من منتجع تم استرجاعه رسمي بموافقة المحل!!! هذي اول تجربة معاهم وماعجبني بصراحة بسبب اخذ مبلغ مش على وجه حق
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Scam
This app is officially an entirely a scam. They charge you a subscription fee on top of their virtual card fee now that they offer. I paid a bill with them July 15 and by July 28 they still haven’t paid my bill and my phone service has been shut off for over a week. You try to get in touch with them. Nobody answers, you try to call nobody answers I have to the BBB and I do not recommend anyone using this platform at all as it is more scamming than helpful In anyway
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اقتراح
صعوبة البحث عن محل باللغه العربيه، يعني لازم اروح لهم المحل واشوف اذا في باي ليتر علشان اخذ وبعض المحلات واضحه من الصوره
Abdulla
Best best best app ever 🙏🏽🙏🏽
Customer Service
Since signing up for the service I have yet to receive an email in regards to the next steps after I submitted the first payment. The dates keep changing with no explanation. Call and email numerous times no response
Credit Limit Reduced Despite My Request
I am very disappointed with the service. Despite contacting your support team in advance and specifically requesting that my credit limit not be reduced because I would need it during July, my credit limit was still lowered.
This was extremely frustrating, as I had informed you of my upcoming need and expected my request to be taken into consideration. Reducing my limit despite my prior communication has caused significant inconvenience and has affected my trust in your service.
I hope you will review my case, restore my previous credit limit, and improve the way customer requests are handled in the future.
This was extremely frustrating, as I had informed you of my upcoming need and expected my request to be taken into consideration. Reducing my limit despite my prior communication has caused significant inconvenience and has affected my trust in your service.
I hope you will review my case, restore my previous credit limit, and improve the way customer requests are handled in the future.
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Not good customer service
My accounts limit is changed to 0 from 3000 without any reason even though i made full on time payments and not updating again from 6-7 months if i contact customer service they just say we will update.
غير منصف
في توزيع الدفعات بعض الاعضاء مبالغ والمجموعه الاخرى اقل منهم لايوجد سقف موحد للكل
After 7 months Still Under Review
After waiting long 7 months , still showing your profile is under review and the balance is ZERO, I don't have any types of loan, I don't have any credit cards and I don't have any Repayment issues with bank or any other services.
Worst service from customer service from Whatsapp and mail, after connecting still they are saying you are not eligible.
Worst service from customer service from Whatsapp and mail, after connecting still they are saying you are not eligible.
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برنامج فاشل وسيء
برنامج فاشل وسيء جدا وخدمه العملاء سيئه
معاملة محرمة
للاسف مجرد اضافة شرط غرامة 50 ريال عند التأخر عن السداد اصبح العقد (((ربوي)))
