They steal your money and then spend months making excuses for why you don’t receive your money back
Lol, seriously, just DO NOT do it. They are not worth all of the trouble. After I tried to cash out all the money that I put on a paysafecard voluntarily, MY OWN MONEY…first they gave the excuse that they cannot send it directly to my bank account, it has to be a check mailed to me. Fine, whatever, mail it to me. First they mailed it to an address I don’t live at, claiming “I verified” this address. No. I didn’t. I specifically stated through MULTIPLE emails, and the very FIRST email I sent I stated my mailing address, which was disregarded as they mailed it to a different address not even in the same county.
Then they claimed that the issuing bank would contact me to fix the address and get the check sent out to my CORRECT address.
That NEVER happened. So I proceeded to reach out to them again months later, and they claimed “your bank was issued the refund, and you can contact them”
….
I NEVER gave them my banking information. Because they claimed they couldn’t send it to my bank and had to mail a check…but I contacted my bank anyways, just to be sure….They had no idea what I was talking about. No refund.
So I address them again and ask them wtf, cause they’ve just ran me around with a dozen different excuses and still have not issued my refund to my own personal money.
They send another generic automated response about how the refund was mailed to the “verified” address….the address that most certainly was NEVER verified.
I’ve finally put it all down today, as my lawyer offered to look into them and figure it out. This site is beyond fraudulent, and they’ll do anything and everything they can to avoid accountability and keep your money.
Then they claimed that the issuing bank would contact me to fix the address and get the check sent out to my CORRECT address.
That NEVER happened. So I proceeded to reach out to them again months later, and they claimed “your bank was issued the refund, and you can contact them”
….
I NEVER gave them my banking information. Because they claimed they couldn’t send it to my bank and had to mail a check…but I contacted my bank anyways, just to be sure….They had no idea what I was talking about. No refund.
So I address them again and ask them wtf, cause they’ve just ran me around with a dozen different excuses and still have not issued my refund to my own personal money.
They send another generic automated response about how the refund was mailed to the “verified” address….the address that most certainly was NEVER verified.
I’ve finally put it all down today, as my lawyer offered to look into them and figure it out. This site is beyond fraudulent, and they’ll do anything and everything they can to avoid accountability and keep your money.
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***PSC***
Okay, paysafeCard, we need to talk, 😁 I genuinely enjoy your service but your app, oh My God. Its so plain and forgettable that i literally opened it other day and thought - wait! is it note app or calculator? Nope turns out its a FINANCIAL application. Who knew! There’s zero personality, zero wow factor, just a sad little interface sitting there doing the bare minimum. Come on, guys - you’re hadling people’s money. Thats deserved at least a tiny a bit a excitement. Please, hire a disigner, add some life to this thing, because right now using our app feels like watching paint in dry and slow motion. I believe in you. Do better. 🙏🏻
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Response from developer
Thanks for taking the time to share your feedback!
Dumb
CANT EVEN USE MY OWN MONEY Why make a separate system for the Mastercard when it’s all the same company & then make it no interchangeable thumbs down 4EVER
Response from developer
We’d like to learn more about your experience. For support, our customer care team can assist you directly at https://www.paysafecard.com/contact
Live Support Nonexistant
Locks you out of your account and asks you to provide information which you do but then get silence radio treatment. But hey feel free to talk to an 24x7 available useless bot!!
Response from developer
At PaysafeCard, we take our customers' concerns very seriously and are committed to improving your experience. Please send the details to our support team so we can review this further. https://www.paysafecard.com/contact
Hard work……
Completely mind blowing……. I lost access to the email address which I had registered to my account…. I’ve been going around in circles as I’m getting no response from paysafe what so ever , I have contacted them lost count of how many time and nothing also when trying to verify through my phone number not once have I received a verification text message……. I just tried again for the 10th time as I purchased two paysafe cards and cannot use them as I need to logs to my paysafe account when redirected from the retailer. Easeeee if anyone from paysafe reads this review please have the decency to try to contact me but remember it’s a waste of time sending me a email because… I HAVE LOST ACCESS TO MY REGISTERED EMAIL ACCOUNT. Omg seriously
Follow up on the above review:
All sorted thank you pay safe 👌☺️ brilliant way to pay online and they would’ve not been no problems and I have not lost email, but got there in the end thank you. Be safe. All is good.
Follow up on the above review:
All sorted thank you pay safe 👌☺️ brilliant way to pay online and they would’ve not been no problems and I have not lost email, but got there in the end thank you. Be safe. All is good.
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Response from developer
Thank you for reaching out. Please provide the case number you received from our customer care team, and we will have someone follow up with you on this matter.
