App won’t update pets
The app is not showing my pets correctly. When I log in, it shows my cat that died that I took off of my account, but when I click on the cat, it’s showing my dog’s information. It won’t allow me to update the picture to show my dog.
I got a new cat and just added it to the account. The new cat’s information is showing up as my dog with the dog’s picture. There needs to be a fix for this glitch, because it’s very confusing.
I got a new cat and just added it to the account. The new cat’s information is showing up as my dog with the dog’s picture. There needs to be a fix for this glitch, because it’s very confusing.
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Buggy mess
Who develops these apps? Does anyone bother to test the builds before release?
Getting expensive
While your company has been a great help in the past I’m wishing I just would have built up a savings. In less than a year you’ve updated the rates twice! This is going to be hard to keep up with. You say “technology and age of cat” well am I being punished for my cat being older? Are you going to increase $10 monthly every 6 months? What are these “advanced technologies” that are coming into play that also added to my monthly cost? You guys need to lay off the increases for a long time now or you’re not going to have a customer base to increase rates for.
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Services unavailable; Try Later
What’s the purpose of app if I can’t get in? Usually have to go to website. Labor intensive to reach human by phone. Connection poor when I do reach human. I question my purchase.
Always a pain to use
Every time I use this app I experience issues. It is terrible on the user experience
App filled with bugs
Insurance is good so far. The app is the worst. So buggy. I sign into the app using my user name and password no problem. But then whenever I want to do anything else, like submit a claim or review an existing claim, it makes me sign back in, this time using two factor authentication. When I click to have it authenticate using my cell phone, more often than not, the text never comes in. When it does come in, the auto fill feature where the number automatically fills in that came from the text message, never works. Instead, I have to manually type in the numbers because even copy and paste doesn’t work. None of this is rocket science and there’s no reason that these issues should exist in this day and age.
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Worst app
App have soomany glitches. When i try to login in my phone it is asking you to click link and if i click link and verify it asks me signin. Loop. Very
bad experience with app.
bad experience with app.
403 azure api gateway error always!
Whenever I go to update my personal information, credit card info, or to see payment history, the app tries to log me back in and then attempting to access any of those pages throws a 403 Response error. Please fix your azure deployment; this does not give me confidence in your dev team
Awful
This app sucks. Can’t ever log in without it giving me trouble
App and insurance doesn’t work!
App stuck in endless authentication loop. Can’t log in. It’s exactly like submitting a claim. Weeks later they send an email saying they need more info from vet practice. Can’t get hold of anyone after signup. Stay away.
Good IF you can ever submit the claim
Can’t submit claims on the app, always says there’s an error uploading and we apologize!
App is virtually useless.
The app and even website are so difficult to navigate. You have to log in every other time you try to change/access a different area of the app…which could be on the website or in the app. I was able to successfully submit 2 claims today, but I have an old one listed that I just saw was closed due to not receiving customer info, which is incorrect. There’s no way to dispute, re-open, or submit more documentation though, or even see the history of the claims and communications. I also submitted 2 medical history records months ago . While both show in the records tab, one says ‘reviewed/valid’ and the other just ‘reviewed’. There is a button to view the documents submitted, but it doesn’t work at all in the app, and leads to a ‘page doesn’t exist’ message online. There’s no way to report any issues on app or site. There is an FAQ page, but the info seems to be geared towards prospective buyers, not current users, it’s really frustrating. It’s like the site and app strive to help everyone BUT current customers, and the company has little to know easily accessible ways to contact them for assistance or to report problems. I would imagine that they could easily build a robust app and website with access to all of a clients info and historical data, plus an extensive and easily navigable FAQ/Help page, so I’m confused why they continue to ignore the utter unusable junk their online tools are. I’m probably going to switch to a provider with better user access.
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App is broken
I’ve been trying to access my account through this app for over 4 months and I keep getting the same “the server is unavailable” message. If that was the case, how is it that I can access my account via web browser? Pet’s Best needs to do some serious debugging to fix this app.
Says server not available
App works great when it actually works. However it hasn’t worked for the past two weeks, I just get ‘server not available, try later.’ Deleting and downloading again does not help. Customer service just says ‘they will let tech know.’ This needs to be fixed.
Can’t use
I ve downloaded this app multiple times and each time I attempt to log in I receive an error msg stating that there is a problem with their servers try again later. It has been 8 days and no matter what time I attempt to login at 6am, noon, 8 pm, 1am I receive the same msg across my screen. This give me concern in if a company can’t even put out an app that works what kind of quality service will my pet and I receive .
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Server is always down
The company itself isn’t bad but the app SUCKS. The server is always down or some other nonsense and you can’t ever log in through it.
Can’t log in
Try to log in but it keeps saying their servers aren’t available at this time, try later. I keep trying for these whole week and keeps saying that.
Server unavailable
Cannot login
App is awful and pricing is worse
The App has been down or having issues for nearly a year. Never works. For the amount sent to this company they need to get it together.
App doesn’t work
Every time I try to sign into the app it says the server is unavailable.
