Good insurance, horrible app
I love this pet insurance but this app needs serious work. It requires you to log in multiple time, it never remembers my device even though it’s an application downloaded on my phone. This requires you to go through multiple two factor authentications. Please fix this app and make it more user friendly!!
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Landing page shows my deceased cat instead of my living dog
Company seems fine, but the app is a mess. I had 2 cats & a dog, with all 3 available on the app landing page. One of the cats died after a short illness, so I cancelled his policy, but his picture & name are still on the landing page. The dog is now nowhere to be seen (her policy is active). When I click on the deceased cat’s profile, it still has his picture, but the dog’s name & claim history. I REALLY do not want to click thru this way every time I access my dog’s policy. Bad mistake. Hire yourselves a competent developer. If you can’t manage that, get a damn QA team
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Awful application
The pet insurance is adequate but the application is awful. I don’t think I have ever been able to login on my phone without a challenge that I’m logging in from an unrecognized device. Then, I get a challenge link emailed which I open on my phone only to be told I opened the link on a different device?
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Good Insurance, Bad App
The app regularly asks me to log back in to do things like view a claim. When you do, it says you’re logging in from a new device, and sends a link to your email to verify. After you click the link, it says you need to click the link that was sent (even though you just did?!) and sends you on an endless, frustrating loop! This has happened too many times to count.
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Best Pet Insurance
Pets Best has been my Foxy’s insurance company for 9 years. From their customer service staff to their claims processing I don’t believe you will find a better pet insurance company.
Recently, my dog had ACL tear surgery and I was concerned that it would cost more than just our normal co-pay. It didn’t. And it also took only a few days to process this claim which was my biggest.
I can say more positive things about Pets Best. And I am very thankful to have found them. I highly recommend to all pet parents.
Recently, my dog had ACL tear surgery and I was concerned that it would cost more than just our normal co-pay. It didn’t. And it also took only a few days to process this claim which was my biggest.
I can say more positive things about Pets Best. And I am very thankful to have found them. I highly recommend to all pet parents.
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Don’t like app
I have no issue with the insurance and claims process but the app is really unpleasant to use. You can log in initially with Face ID but then if you want to view anything you have to login again with 2 step verification. Very tedious. I’ve tried to look up something on my policy while at a vet office and gave up. Why can’t the initial login give us access to our policy and claims?
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Terrible App
This app is further proof of how evil insurance companies are. They clearly went cheap on it, as functionality is deeply lacking. I sign into the app, then go to look at my dog’s documentation and then have to sign in again, send a code to my phone number, no code is sent. Try again. Still no code. Can’t get to my dog’s documentation. Pay my bill every month. Spend a grand on my dog- deductible covered. Whats may monthly payment going to? Because it’s clearly not the app. I’m guessing a yacht payment. Time to cancel my plan.
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Not convenient for uploading documents
I have not once been able to upload a document through the app. This completely defeats the purpose, and I do not consider having to pull out my laptop and sign in through the full website being easy to use and simple. It’s incredibly inconvenient and from my perspective defeats the purpose of the app. I’ve tried deleting and reinstalling the app and tried uploading the document from different places on my phone and nothing works. The upload icon just goes round and round forever. Please fix this developers.
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Doesn’t always work, no in-app customer service for app issues
The app works great for some features. Submitting a claim is nice and easy. Viewing the claim, not so much. I literally have to log in 3 times to view a claim. And it always thinks I’m on a new device, so it sends me a verification link. Lately, when I click the verification, it says that I clicked in from a different device. Better to just go through my browser at this point.
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App won’t update pets
The app is not showing my pets correctly. When I log in, it shows my cat that died that I took off of my account, but when I click on the cat, it’s showing my dog’s information. It won’t allow me to update the picture to show my dog.
I got a new cat and just added it to the account. The new cat’s information is showing up as my dog with the dog’s picture. There needs to be a fix for this glitch, because it’s very confusing.
I got a new cat and just added it to the account. The new cat’s information is showing up as my dog with the dog’s picture. There needs to be a fix for this glitch, because it’s very confusing.
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Buggy mess
Who develops these apps? Does anyone bother to test the builds before release?
Getting expensive
While your company has been a great help in the past I’m wishing I just would have built up a savings. In less than a year you’ve updated the rates twice! This is going to be hard to keep up with. You say “technology and age of cat” well am I being punished for my cat being older? Are you going to increase $10 monthly every 6 months? What are these “advanced technologies” that are coming into play that also added to my monthly cost? You guys need to lay off the increases for a long time now or you’re not going to have a customer base to increase rates for.
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Services unavailable; Try Later
What’s the purpose of app if I can’t get in? Usually have to go to website. Labor intensive to reach human by phone. Connection poor when I do reach human. I question my purchase.
Always a pain to use
Every time I use this app I experience issues. It is terrible on the user experience
App filled with bugs
Insurance is good so far. The app is the worst. So buggy. I sign into the app using my user name and password no problem. But then whenever I want to do anything else, like submit a claim or review an existing claim, it makes me sign back in, this time using two factor authentication. When I click to have it authenticate using my cell phone, more often than not, the text never comes in. When it does come in, the auto fill feature where the number automatically fills in that came from the text message, never works. Instead, I have to manually type in the numbers because even copy and paste doesn’t work. None of this is rocket science and there’s no reason that these issues should exist in this day and age.
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Worst app
App have soomany glitches. When i try to login in my phone it is asking you to click link and if i click link and verify it asks me signin. Loop. Very
bad experience with app.
bad experience with app.
403 azure api gateway error always!
Whenever I go to update my personal information, credit card info, or to see payment history, the app tries to log me back in and then attempting to access any of those pages throws a 403 Response error. Please fix your azure deployment; this does not give me confidence in your dev team
Awful
This app sucks. Can’t ever log in without it giving me trouble
App and insurance doesn’t work!
App stuck in endless authentication loop. Can’t log in. It’s exactly like submitting a claim. Weeks later they send an email saying they need more info from vet practice. Can’t get hold of anyone after signup. Stay away.
Good IF you can ever submit the claim
Can’t submit claims on the app, always says there’s an error uploading and we apologize!
