New iphone device and old device
Can’t even register my new devices or unregistered my device to my old iPhone.
Mobile Apps is horrible.
Please try to improve the Apps, it is very slow… takes forever to log in.
Digital is worse
Mas okay pa ang services dati na may desktop compare sa digital portal na daming issue. Ang bagal pa ng digital.
Online Transaction
Always experiencing issue sending money online
Resetting passwords for new devices
I’m so frustrated I change my device and I can’t able to access my account, you can’t retrieve your password or any link nothing, to recover my password
LAGGING
EVERY NOW AND THEN IT IS LAGGING
Not reliable
It could go for days when I can open the app but it wont allow me to do anything at all. When I click any button, it just shows a spinning wheel like it's loading for a minute then goes back to the home page. It's so frustrating because even the customer service doesnt know the issue.
Can’t proceed to see my accounts
The loading seems to be just continuously appearing and nothing happens! Now I can’t see anything my balances and transactions won’t appear! What happened?
Recent updates are so frustrating
Recent updates are so frustrating, very reliable even for the basic functionalities like accessing accounts, transferring and paying
Log in
Negative
Poor Service
The app is always crashing unable to open
Inconvenient
All of a sudden can’t login anymore! And why no statement that we can download?!!!!
Not able to transfer
Its been a week that I’m not able to transfer money. It keeps loading on. PNB whats going on. Planning to close and open another bank. PNB is not worthy.
Money transfer
Recently I am having problems transferring money from my savings account to another local account. On some Occasions I am not even able to access my account. Seems like there is a problem with the digital app since updating. Please assist.
App is slow or failing to successfuly load -just "spinning"
Ive been noticing the app has been quite slow in the recent month. If im lucky and able to log in, after tapping accounts, it just "spins" and then stop or failed to load information. I tried to logout and log back in, unload and reload app, reboot my iphone, but issues remain. I have high speed home internet 1GB, and 5G if im outside. My iphonr is new fast Pro max model. I called the other day PNB branch support, she herself doesnt know whats causing the issue. Please fix asap, this is causing me ability to access information on my financials.
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Went from working to endless spins after the last update
Probably one of the worst banking apps. Every update seems to make the app more sluggish or just stops working. Now struggling to make payments because it continues to spin and never load since 5/27
Very basic & not reliable
I like the basic functions the app supports - view balance, pay bills, and transfer funds. Other than that, it doesn’t really offer much, which is disappointing for a banking app. Almost everything else a user wants to do - change contact info, view historical transactions, open an account - you still have to do in a physical banking center or have to email a form. The app is also unreliable. Sometimes it works, sometimes it just hangs. Makes it really challenging for customers who are not in the Philippines.
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Response from developer
Hi, chonaemerson! We apologize for the inconvenience. To be able to assist you with your concern, please contact our customer service hotline at (+632)8573-8888 or email customercare@pnb.com.ph. Thank you.
Version 11.5.3
Can’t login after updating to above version! Please fix it!
Update:
Can login now but only when connected to wifi not on cellular, WTF!
Update:
Can login now but only when connected to wifi not on cellular, WTF!
Good App until the latest update
With this latest update, I am unable to do instapay..
Unable to send money
It’s been 3 days that im
Trying to transfer money online but it wont go through! Big bank with very poor mobile banking app!
Trying to transfer money online but it wont go through! Big bank with very poor mobile banking app!
