Mediocre app
Constantly logs me out, now I can’t log back in for some reason. It’s gotten a lot worse since the last update.
Unable to open app
Even after restarting and updating my phone, and fully deleting the app, I have not been able to successfully open the app for days. The pairing with the Pulsetto is not functioning either: it’s not even showing up as connectable by bluetooth. I’ll reach out to the tech support tonight too, but wanted to log these issues here in case they’re related to the recent app update.
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Anxiety Help
This has helped me so much with my anxiety, even helping during active panic attacks. This is one of the best purchases I’ve ever made
They charged me for something I never bought.
They charged $45 out of my account and I don't even have an active membership. This device is already overpriced BS. Now they take additional money when I never even did the free trial. Sketchy.
Experiences
Excelente producto
Scam
This machine and special application is complete Scam. So-called support team makes more problems than solutions.. I really recommend to avoid this.
Unused, unusable app and device
I just opened this brand new gift. Had to download an app, hand over my info to create an account, had to get past an device access, told I need to grant access to their AI to connect to wearable, had to get past an I Agree button that I will try to get better sleep, then made it to a screen forcing me into a monthly subscription without option to skip. Said free tier but not possible. When it tried to force me into a subscription via trial intro I closed the app. I now have a useless item I wouldn’t even gift to someone. I can’t believe this is now the worst product experience I can remember ever having.
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Easy set up
I love how the app guided me through everything step-by-step to get started very easily!
My 1st session
It felt good, comfortable and relaxing. I started with a sleep session @ level 1 increased it to level 2. I suffer from insomnia, so my hopeful this helps me sleep tonight👍💤
Scammed into Premium subscription
Only a couple days after my 7 day free trial ended where I had deliberately canceled the Premium functions on day 2 to avoid being charged for a year subscription , the app logged me out and stated that my account did not exist. I was forced to delete the app, download all over again and agree to the 7 day free trial followed by the year Premium subscription which I planned on cancelling immediately to once again avoid the charge but as soon as I opened the app, I had been charged a $170 for premium. Called Apple immediately but refused to refund me so I am out $170 for functions I do not plan on using. Seems like this happens often given the comments I have read online which is obviously a planned failure to login in order to rope users into a Premium subscription.
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Slow start
App now usually takes quite a while to start up, I sometimes have to close and restart. About once or twice over the past 1.5 years i couldn’t use it because there was a login issue at their end. Other than that, the app works well and the free sleep programme is effective. I don’t use the other programmes and I agree with other reviewers that the premium subscription is costly, for it essentially adds more programmes.
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Riesige Paywall und Trial funktioniert nicht
Für so ein teures Gerät gibt es die aller wenigsten Programme zur Nutzung in der Free Version auch keine HRV Auswertung oder sonstiges das ist alles nur in Premium enthalten. Heftig. Der Trial funktioniert nicht, habe ihn abgeschlossen und bekomme nur Fehlermeldungen das ich Premium für die Spezialfunktionen brauche. Schade.
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Device is great. App is essentially broken
The Pulsetto device works very well. The only thing that works about the app is the part that controls the device. Luckily that part is free. But after a month of using the premium features, I can tell you that premium is not worth it—if I weren’t on the free trial, I’d be pretty angry about having to pay for an broken app. They tell you premium is required to sync with Wearables and the Health app, but you can skip paying for it because the sync is broken anyway. When it does work, the data it imports doesn’t match up to what you see in your wearable app so the “insights” are meaningless. And now the outbound sync TO Health and my Whoop app just randomly stopped working. Tech support is all nice, sincere people, but they DON’T. EVER. FIX. ANYTHING. And sometimes the directions and advice they give seems aimed at the Android version. They keep giving me the same script over and over again. I deleted and reinstalled the app several times on their advice. I’m not tech-challenged, either. If I even bother contacting support, it’s because I’ve exhausted every possible way to try and fix it on my own. The problem with this app is that they don’t know how to fix it either. Finally one of them admitted to me that all of the premium features are still in beta. That’s right—they expect you to buy a subscription for unfinished, untested software. I am old enough to remember when software companies either paid you to beta test or at least gave you free beta-test copies. Not these guys. They advertise a finished product, and want you to buy it AND test it for them. And given that none of the paid features actually work, even calling it beta is being generous. If all you care about is making the Pulsetto device go, then this app works perfectly, and you won’t need premium. If you want any data or insights, you have to pay. But don’t bother doing that, because it won’t work.
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Nice device - terrible app
The font is too small, the screens are too busy
It’s a tool to help you sleep but if you wake up and need to reset you have to put glasses on to see and reset.
It’s a tool to help you sleep but if you wake up and need to reset you have to put glasses on to see and reset.
New update is awful
I don’t need graphics or video of whatever. Why would you get rid of previous settings like intensity? Now I have to change it every time I use it. Decoration at the cost of function is never a good idea.
Update
The new update made last version not friendly use. The timer now it’s more visible on the center, with no reason for that, was better before update. To adjust the intensity level now it’s harder. In the bottom left part you have to click and open and adjust. Was a way more easier before.
New update is terrible UX
The new app update makes everything more complicated. Now it takes multiple presses for features that used to be one step away. Like changing the intensity used to just be pressing plus or minus, now you have to open a menu and slide the intensity level over. It is WAY more annoying because you can’t just start at full intensity. Seriously do your app designers even use your own product? Change the app back this new one is terrible.
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Scam
They will not remove a function that I’ve applied for to be removed three times and keep charging me. This appears to be a scam so please stay away if you want to protect your money
Like it but
It tries to sell you the premium app version constantly.
Meh
To begin with, I was upset to find out that the device won’t work without using Bluetooth and an App, but I really wanted to see if it will help my anxiety. The app logs me out at least once a week, which is annoying. I wish there was the option to turn off the light all together because it’s quite an interruption if you are trying to use it before falling asleep. Even on the lowest setting, the light is really bright. It seems that the stimulation is the same for all options (stress, calm, sleep, pain all feel the same). I do like the meditation and music features. And I do like that you can add more time since 4 minutes just doesn’t seem like enough for me.
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