Unprofessional
I use the PureGym at First Street. I brought my mother in using bring a buddy code, Callum Brady walked up to me and asked if I had membership I said yes. I came in with my code, I had no plans to use the gym just to escort my mum. We went upstairs and he sent another colleague to come and harass us asking for code, I eventually showed him the two separate codes he apologized and said Callum said I was rude. Two days passed I met Callum to clear any misunderstanding and see where I was rude and apologize, Callum said I should leave him alone and take it up with management. Dismissed me and threatened to suspend me. My mental has not been good ever since this encounter, the gym is a lifestyle for me and now everyday I come to Fidst Street gym and I see Callum I would not be comfortable. I had a horrible experience with Callum Brady at the Manchester First Street Gym.
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Slow
Always slower than just entering the door code. It doesn’t even show opening times in the app, it opens the website.
Utterly sick of standing at my gym front door!!!!!!
SERIOUSLY get the he gym access sorted, before you load up all the rest of the bloat where in your app have the gym access start, the amount of time I have to stand like an idiot waiting on gym access QR to load is frankly a joke! I don’t use your rubbish app for anything but gym access, so have it load instantly…. INSTANTLY or have a second app just for access with the QR code already loaded by background syncing so loads instantly! I am faster taking a picture of QR code on my phone and replacing it every 2-3 days when you refresh the codes….. SORT IT NOW!
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Noooooooo!!
I was looking forward to this gym opening but it has been a HUGE disappointment.
1. No sanitising stations
2. Rammed with equipment…no layout plan.
3. Not much equipment as space is very small.
4. Awful music which is deafening. I had my headphones on and was not able to hear my own music through them.
This gym is an absolute disaster.
1. No sanitising stations
2. Rammed with equipment…no layout plan.
3. Not much equipment as space is very small.
4. Awful music which is deafening. I had my headphones on and was not able to hear my own music through them.
This gym is an absolute disaster.
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Alfie
I was due to do a class today, as only two of us turned up. Alfie suggested a 30 min PT session. He was very knowledgeable and showed us all the different machines and how they should be used. He then showed me some stretches and other things I could do to help my posture. I am very new to the gym and he didn’t make me feel stupid. He encouraged me and listened. I appreciate his time and his help, It definitely went a long way and I come away from the gym excited to go back. So thank you.
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App got lost of glitches
Good App for range of exercises but glitches need to fixed exercises getting changed automatically
Multi gym
I love pure gym knowing in my job I can use the same kit we’re ever I go. Although multi gym should be everywhere. Change the price accordingly.
App could be better
It might have had a glow up but you still can’t add the booking to your calendar.
Kettles
Can we have a kettles class
Good gym
I am very happy user. It's spacious, well-equipped, and the atmosphere is pleasant.
Slow to load
The app and particularly the QR code seems to be loading really slowly on the updated app?
Best gym
Best gym app imo
Stop keeping signing off
Every few times I use the app, which I need to enter the gym, it kicks me off and I need to sign in again. Pretty useless at this point I can just keep remembering my pin directly!
Scammed
I have been scammed by PureGym. I have paid for membership at Kensal Road but that puregym doesn’t exist. The app and website won’t let me change my home gym to another one and it is impossible to speak to a human.
Friendly staff
All staff are welcoming and friendly
Qr code
Why in big 2026 can I still not add my QR code to the Apple wallet
Gym is good, the QR code implementation is painful
The PureGym app makes entering the gym unnecessarily frustrating. I have to load a dynamic QR code every single time I want to enter, even though there is already a static PIN code available. I don't see any real benefit to using a dynamic QR code in this situation.
The biggest issue is that mobile network coverage is often poor near the gym entrance. As a result, you're left standing outside waiting for the app to load the QR code, sometimes for far longer than it should take just to get into the gym.
To make matters worse, the app quite frequently requires updates and occasionally logs me out, forcing me to sign in again before I can access the QR code. This adds even more delay when all you want to do is start your workout.
A much better solution would be to provide an Apple Wallet / Google Wallet pass or simply use a static QR code. The current dynamic QR code doesn't appear to provide any meaningful additional security when a static PIN code can already be used for entry.
Overall, the app prioritizes complexity over convenience and makes gym access less reliable than it should be.
The biggest issue is that mobile network coverage is often poor near the gym entrance. As a result, you're left standing outside waiting for the app to load the QR code, sometimes for far longer than it should take just to get into the gym.
To make matters worse, the app quite frequently requires updates and occasionally logs me out, forcing me to sign in again before I can access the QR code. This adds even more delay when all you want to do is start your workout.
A much better solution would be to provide an Apple Wallet / Google Wallet pass or simply use a static QR code. The current dynamic QR code doesn't appear to provide any meaningful additional security when a static PIN code can already be used for entry.
Overall, the app prioritizes complexity over convenience and makes gym access less reliable than it should be.
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No air conditioning
The gym is overally warm the air con is either not on or at the wrong temperature
GLC
Great routines - total body workout
i love the app
pure gym app is very helpful
