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Purple Visits

Purple Visits

Provider of Secure Video Calls

57 ratings
79 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • March 4, 2019
  • June 10, 2026

Features

Developer

Made Purple
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About

Connect with loved ones through secure, high-definition video calls. This platform makes family contact easier and more cost-effective than in-person visits, allowing multiple participants to join from various locations.

✓Secure video calls
✓High-definition video
✓Up to 3 additional participants
✓Visit from home or work
✓Cost-effective alternative to travel
✓Show loved ones around your home
Show original description

What users say

Summarized from real user reviews of Purple Visits. Based on 57 reviews and a 4.9/5 average, it highlights the 19 positives and 17 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Easy to use and set up
  • ❤️Connects loved ones
  • ✈️Saves travel time and cost
  • 😊Provides reassurance and peace of mind
  • 👨‍👩‍👧‍👦Great for families, especially children
  • ✅Reliable and professional service
  • ⏱️Accommodates lateness
  • 🌟Stellar call quality and security
  • 🙏Lifeline for those unable to visit
  • 💯Highly recommended
  • 👍Excellent for international connections
  • 😊No masks needed
  • ✨Godsend during challenging times
  • 🚀Fast and efficient verification
  • 🗣️Clear sound and video quality
  • 🤗Brings happiness and lifts spirits
  • 💖Godsend for prisoners' wives
  • 🤝Patient and efficient customer service
  • 🌟Game changer for prison visits

Negative things

  • ⏳Calls are too short (30 mins)
  • ⚠️Prison option not asked first
  • ❌Some prisons no longer support
  • 🤔Unclear about payment for the app
  • 📸Camera issues (twisting, switching off)
  • ⏳Time lost not given back
  • 🔒Security measures too extreme
  • 📱Inability to switch devices easily
  • 💔Rejected call requests due to full slots
  • ⏱️No time added when prisoner is late
  • 📉Experience varies based on prison infrastructure
  • 📸Face recognition issues (overzealous)
  • 🖼️Issues with background images/objects
  • 📱Bold text on iPhone causes issues
  • ❌Not ideal for young children needing to move
  • 🖥️Bugged when connected to a monitor
  • 📍Cannot change address
See all reviews

What's New in Purple Visits

4.6.12

June 10, 2026

We are always working hard to ensure the best possible user experience so in this update we have: - made general improvements to app and user experience

More

User reviews

Most RecentHighest RatedLowest Rated

Poor instructions and results always varies

Every call is different and had different issues, last time the other party could not hear and we had to end call after a minute. Not great too be honest
SimongbSimongb

Video call

It was great having a video call from my son this morning.
It has made my day ! .
Bella/OscarBella/Oscar

Excellent service

A very useful service for keeping in touch with prisoners especially if they are too far away to visit.
Grumpy grandad tooGrumpy grandad too

Video calling

It’s definitely worthwhile. Help to fill the void between personal visits and is very reassuring.
JaxP29JaxP29

Video call

Always love the video calls! The kids love seeing their dad! And my partner feels apart of it all
Prison wife 26Prison wife 26
See 74 more reviews

Developer apps

Purple Post
Purple Post

by Made Purple

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User experience

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Reported Bugs

12 issues

Camera twists on iPhone

Bug

Video stops/switches off with slight movement

Bug

Face recognition issues causing call interruptions

Bug

System locks out after covering face

Bug

Bold text on iPhone causes connection issues

Bug

System picks up background images/objects

Bug

Bugged when connected to a monitor

Bug

Cannot change address

Bug

Call gets rejected even when slots are visible

Bug

Video cuts out frequently

Bug

Pixelated and buffering issues

Bug

Login issues after phone breaks

Bug
✨

Requested Features

10 requests

Ask about prison first during registration

Feature

Increase call duration to 1 hour

Feature

Option to pay for prisoner food/drink during visit

Feature

Countdown timer for visit duration

Feature

Improve camera stability and recognition

Feature

Allow easier device switching

Feature

Remove fully booked time slots from visibility

Feature

Ensure prisoners are brought on time for calls

Feature

Provide a 'test shot' feature for camera setup

Feature

Allow longer video calls for overseas connections

Feature

FAQ

What is Purple Visits?

Purple Visits is a secure video calling system designed to keep you connected with loved ones. It offers a fully secure and compliant platform, often used within secure establishments, providing an immersive HD video calling experience.

What are the key features of Purple Visits?

Key features include secure video calls, high-definition video quality (dependent on device and connectivity), the ability to include up to three additional verified participants, and the flexibility to make calls from home, work, or other locations with a reliable internet connection.

How much does Purple Visits cost?

Based on the provided information, the app is available for free. There are no mentions of subscription fees or in-app purchases for core functionality.

What are the system requirements for Purple Visits?

To use Purple Visits, you need a reliable broadband or 4G connection. For HD quality video calls, a good quality and reliable WIFI signal and a device with an HD quality camera are recommended. Data charges may apply if connecting via mobile internet.

Who would benefit from using Purple Visits?

This app is ideal for individuals who are unable to visit loved ones in person due to distance or restrictions in secure facilities. It's also beneficial for families looking for a cost-effective way to stay connected, saving on travel and childcare expenses.