The worst airline app
Doesn’t even work adding my trip
My phone does support latest app update
As a customer who travels for work i should have to keep updating this app & be blocked from using the old version nor have get the latest iPhone that supports this app
No good enough Qantas
No good enough Qantas
Font size - boarding pass
Please support dynamic type so info on the in-app boarding pass is legible. I usually ask the welcome hostie to tell me my seat number as I can’t read it. Often they’re also unable to read it without squinting.
If possible make the text on the Wallet boarding pass bigger too, dunno why it’s not doing dynamic type, and there’s lots of blank screen real estate there.
If possible make the text on the Wallet boarding pass bigger too, dunno why it’s not doing dynamic type, and there’s lots of blank screen real estate there.
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Awful airline
Terrible airline, I have to fly them dozens of times a year, their main benefit is their competitors are worse and the government won’t allow Singapore Airlines etc to fly domestic routes. A boon to the private jet industry..
Redirects to website
The App is alright.
Most of the time when you want to make changes such as seats or upgrades it will redirect you to a website off the app and you need to log in multiple times.
Really quite frustrating when you’ve already used a passkey to login to the app.
Why can’t minor changes to bookings be done natively on the app??
Most of the time when you want to make changes such as seats or upgrades it will redirect you to a website off the app and you need to log in multiple times.
Really quite frustrating when you’ve already used a passkey to login to the app.
Why can’t minor changes to bookings be done natively on the app??
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New App
So, no Qantas app for us with an iPhone 7 and an iPad also under the IOS version requirements. Is the traveling public expected to buy new hardware every time apple discontinues support to their products and the company developers issue incompatible updates ? Thanks for nothing.
App is so outdated and always links to web browser
What is the point of having an app but every button or function links to open web browser. While the website is also not mobile optimised. So bad for a multimillion company.
Clunky, slow and unintuitive
For a company that spends $5bn a year in capex and claims to provide a premium service, you would think they could provide a half-decent customer app. Searching for and booking flights on the app is slow, clunky and difficult. What beggars belief is if you leave the screen or exit the T&Cs page mid-way through a booking, you lose the whole booking and have to start from scratch.
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Dangerous goods check in
Be careful when checking in on the app. Checking in with dangerous goods is the top option, there’s no warning and there’s no way of undoing it except getting to the airport early and going to a check-in encounter. I wonder how many people actually travel with dangerous goods versus our distracted when checking in.
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Worst ever
This website is an embarrassment! It’s slow, clunky and unreliable. If it wasn’t the national carrier, then no one would use it. It’s disgraceful.
Not even an app it just embeds a browser
Booking flights just opens an embedded browser in the app. What's the point of even having an app? Lazy development
The app doesn’t actually work
Three times I have tried to use the app to book flights, but the system doesn’t work. It does not bode well. Have had to book through a third party. Qantas really is a national embarrassment.
No longer works
I have always found this app useful and effective. With a forthcoming trip soon, i opened the app to find it needed updating, so I pressed update. This app now needs ios17 I was informed. Trouble is, I cant update my iPad to ios17, so Im stuffed. Well done Qantas, in one swipe of a keystroke you have rendered your app useless. I guess I’ll be flying Emirates after all!
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Response from developer
Hi, thanks for the feedback, and we're sorry for the frustration. We understand how disruptive this is right before travel. As a workaround, you can still check in and manage your booking via qantas.com in your browser instead of the app. Mobile App Team
Map not available
I have noticed with the latest update that when I search hotels on iPhone 17 that the map and filter black badge is sitting behind the list of hotels. This means you cannot click on the map function, which for hotels is pretty important.
App doesn’t work at all
Zero stars. App doesn’t work. Received AI response telling me too bad and offering no real support. Hence this review.
Not good for booking
doesn’t let me book flights i can’t click the buttons. so useless
Another update and more users blocked
Yet again another update that does not consider slower iPhone users. iPhone 8 on 16.7 cannot update to IOS 17 so therefore we cannot use the app thanks again for not thinking of customers.
Working 2 days ago but now unable to check in for flights and forced to buy a new phone.
Developers, need to think about compatibility.
Working 2 days ago but now unable to check in for flights and forced to buy a new phone.
Developers, need to think about compatibility.
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Travel Credit
Travel credit should last 3 years just like any other store voucher.
Extremely difficult to book flights
Difficult to book flights on app on iPhone. Doesn’t save progress. Needs a bit of work to make it easier to book flights.
Qantas App is terrible
For almost a year now the App had been very sluggish between steps. It seems impossible to complete the accounts section on WiFi.
Almost every stage hangs unacceptably.
For the leading airline in Aus, this is a disgrace.
With the amount of money that Qantas makes you would expect them to spend a bit on the App to give customers a timeous and hassle free booking experience.
FYI - I have a very good 5G NBN connection.
Almost every stage hangs unacceptably.
For the leading airline in Aus, this is a disgrace.
With the amount of money that Qantas makes you would expect them to spend a bit on the App to give customers a timeous and hassle free booking experience.
FYI - I have a very good 5G NBN connection.
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