This app needs improvement
Always needs an update. Atleast once in teo months and always requires code to enter with password. What if i need to open the app for wifi in another country or in a flight. Its frustrating and needs to improve without making it hard on their customers
Horrible app
Constantly logs users out and requires otp verified. True for mobile and desktop experience.
The best
Best airline on the world
Babe
Ahmed
Mislaid baggage
We have arrived at our destination on a desert island Maldives without our luggage which has been left at Doha airport
We are now left waiting for our sun cream swimming trunks and costumes and no clothes only the clothes we left London in. This is wasting precious time on our paradise holiday. The management at the Dhigali resort team have been amazing trying to make us as comfortable as possible. But Qatar airlines have totally wrecked the start of our long awaited holiday
Shame on you Qatar airlines
We are now left waiting for our sun cream swimming trunks and costumes and no clothes only the clothes we left London in. This is wasting precious time on our paradise holiday. The management at the Dhigali resort team have been amazing trying to make us as comfortable as possible. But Qatar airlines have totally wrecked the start of our long awaited holiday
Shame on you Qatar airlines
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Mr Rathod
Perseverance is key
Mr Munish kumar
⭐0/5 Stars — Disgraceful Treatment of Family with Toddler
Reviewed: 29 October 2026 | Booking: 9MKPUN — Edinburgh → Doha → Abu Dhabi
I have flown Qatar Airways twice before — this will be my last, and I will tell everyone I know to avoid this airline.
I arrived at Edinburgh Airport on 29 Oct 2026 with my wife and 2-year-old daughter for our flight. My passport is perfectly legal and correct: my first name is Munish Kumar, surname is listed separately. Your male check-in staff member refused to let me board — not because anything was wrong, but simply because he decided "Kumar" should be my surname instead.
He was extremely rude, aggressive, and unprofessional. He argued with me, spoke to me with zero respect, and refused to check or verify anything. I explained this was my real, legal name — he did not care.
We were left stranded. I waited 7 and a half HOURS at the airport begging for help. The help desk was empty — no one came. Check-in staff turned away. My little girl was so tired she fell asleep on the hard airport floor because no one offered us a seat, assistance, or even a kind word.
We missed our connecting flight to Chandigarh. Our whole family in India waited for us — we missed a special family gathering. My wife, my toddler, and I suffered hours of stress, humiliation, and heartbreak — all because one staff member decided he knew better than my government-issued passport.
This is not service. This is bullying and discrimination against a family with a small child. No apology, no help, no care — just rudeness and being left abandoned.
If you value your family, your dignity, and your peace of mind — do not fly Qatar Airways.
Reviewed: 29 October 2026 | Booking: 9MKPUN — Edinburgh → Doha → Abu Dhabi
I have flown Qatar Airways twice before — this will be my last, and I will tell everyone I know to avoid this airline.
I arrived at Edinburgh Airport on 29 Oct 2026 with my wife and 2-year-old daughter for our flight. My passport is perfectly legal and correct: my first name is Munish Kumar, surname is listed separately. Your male check-in staff member refused to let me board — not because anything was wrong, but simply because he decided "Kumar" should be my surname instead.
He was extremely rude, aggressive, and unprofessional. He argued with me, spoke to me with zero respect, and refused to check or verify anything. I explained this was my real, legal name — he did not care.
We were left stranded. I waited 7 and a half HOURS at the airport begging for help. The help desk was empty — no one came. Check-in staff turned away. My little girl was so tired she fell asleep on the hard airport floor because no one offered us a seat, assistance, or even a kind word.
We missed our connecting flight to Chandigarh. Our whole family in India waited for us — we missed a special family gathering. My wife, my toddler, and I suffered hours of stress, humiliation, and heartbreak — all because one staff member decided he knew better than my government-issued passport.
This is not service. This is bullying and discrimination against a family with a small child. No apology, no help, no care — just rudeness and being left abandoned.
If you value your family, your dignity, and your peace of mind — do not fly Qatar Airways.
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Qatar
S Alkubaisi
Under Expectations
From the first moment till you close the App. Everything slow and under expectations comparing the App to other Airline app like Air Canada and Lufthansa, I’ll rate the app 2 of 10
OTP made me book with a different airline.
Could not purchase on the app, had to use a computer. Did not recognize my frequent flyer number even though I had the card in front of me & was logged in with it.
The worst is this new OTP nonsense. One time password- you only have two options, every time you log in or every transaction. Added headache & nonsense. My phone already requires my face & my computer my thumbprint. What a hassle especially if you are at an airport stressed out or worse don't have internet access. You have gone too far. I purchased this time but will look into alternate airlines with less hassle & more operational friendliness.
2026: OTP & now “scan passpt” that doesn’t work plus not being able to edit your name. The airline is great but I am done. Booking with an airline that doesn’t take HOURS to book due to nonsense.
The worst is this new OTP nonsense. One time password- you only have two options, every time you log in or every transaction. Added headache & nonsense. My phone already requires my face & my computer my thumbprint. What a hassle especially if you are at an airport stressed out or worse don't have internet access. You have gone too far. I purchased this time but will look into alternate airlines with less hassle & more operational friendliness.
2026: OTP & now “scan passpt” that doesn’t work plus not being able to edit your name. The airline is great but I am done. Booking with an airline that doesn’t take HOURS to book due to nonsense.
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Flying
Love this app easy to use
Irresponsible and disrespectful customer service and lack of accountability
My ticket was canceled without any explanation whatsoever. I received nothing more than a brief email informing me of the cancellation and offering me the option of either receiving a refund or changing my travel dates.
However, I had already purchased two domestic flights within the United States to reach the city from which my Qatar Airways flight was scheduled to depart. Through no fault of my own, those tickets are now effectively wasted, leaving me with a financial loss of $300 that I am expected to bear.
When I contacted customer service to complain and pointed out that I had no involvement in the cancellation, so why should I have to pay the price for it, I was explicitly told that they could do nothing to help. In other words, their attitude was essentially: “That’s your problem.”
If you have any respect for yourself as a customer, I strongly advise you to avoid booking flights with this airline, both to spare yourself the disrespectful treatment of its staff and to protect yourself from potential financial losses. They can cancel your booking without providing any explanation, then simply tell you that your ticket has been canceled and that the resulting problems are yours to deal with.
However, I had already purchased two domestic flights within the United States to reach the city from which my Qatar Airways flight was scheduled to depart. Through no fault of my own, those tickets are now effectively wasted, leaving me with a financial loss of $300 that I am expected to bear.
When I contacted customer service to complain and pointed out that I had no involvement in the cancellation, so why should I have to pay the price for it, I was explicitly told that they could do nothing to help. In other words, their attitude was essentially: “That’s your problem.”
If you have any respect for yourself as a customer, I strongly advise you to avoid booking flights with this airline, both to spare yourself the disrespectful treatment of its staff and to protect yourself from potential financial losses. They can cancel your booking without providing any explanation, then simply tell you that your ticket has been canceled and that the resulting problems are yours to deal with.
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Qatar airways need to change the app
I love Qatar airways, it's my number one airlines, app is difcult to use, and I end up to book with other airlines because I can't use my avios in the app
Terrible experience
I booked a trip with Qatar Airways in August for travel in November. The itinerary consists of three flights: the first two operated by Qatar Airways and the final flight operated by American Airlines. Everything was fully booked, paid for, and confirmed, including the seats I paid extra to select.
Today, I received a notification from Qatar Airways stating that the American Airlines segment had been canceled from my itinerary. I contacted American Airlines first, and they confirmed that the flight is 100% active and operating as scheduled. I then contacted Qatar Airways, who acknowledged that the flight is still operating but claimed that my segment had been canceled and that they could not reinstate my ticket in the same booking class. What?! To make matters worse, the exact same flight is still being sold on Qatar Airways' website.
How is it acceptable for a customer to plan an entire trip months in advance, pay in full, receive confirmation, and even pay for seat selections, only to be told later that they can no longer travel on one of the confirmed segments? Did Qatar Airways oversell the segment, or is something else going on? Either way, this is completely unacceptable.
I have never experienced anything like this with any other airline. I am extremely frustrated and confused by how this situation has been handled. This is my first time booking with Qatar Airways, and I expected a much higher standard of service from an airline widely regarded as a five-star carrier. Instead, this experience has been deeply disappointing and, frankly, appalling.
Today, I received a notification from Qatar Airways stating that the American Airlines segment had been canceled from my itinerary. I contacted American Airlines first, and they confirmed that the flight is 100% active and operating as scheduled. I then contacted Qatar Airways, who acknowledged that the flight is still operating but claimed that my segment had been canceled and that they could not reinstate my ticket in the same booking class. What?! To make matters worse, the exact same flight is still being sold on Qatar Airways' website.
How is it acceptable for a customer to plan an entire trip months in advance, pay in full, receive confirmation, and even pay for seat selections, only to be told later that they can no longer travel on one of the confirmed segments? Did Qatar Airways oversell the segment, or is something else going on? Either way, this is completely unacceptable.
I have never experienced anything like this with any other airline. I am extremely frustrated and confused by how this situation has been handled. This is my first time booking with Qatar Airways, and I expected a much higher standard of service from an airline widely regarded as a five-star carrier. Instead, this experience has been deeply disappointing and, frankly, appalling.
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No lounge access
All these Arab airlines like Emirates, Qatar and so on really cheat customers. They keep their Business class prices low because they don’t allow you the lounge access so you have to pay an extra $250 to have a lounge access on your stopover. This is all tricky and not good honest Business.
Problem with Qatar flights to Australia operated by Virgin.
Very messy interface sends into frustrating loop when trying to select seats on Qatar flights operated by Virgin Australia.
Minha segunda vez viajando com Qatar e pretendo voar mais com vocês
Nota 10
Worst app
Forces you to sign up junk mails!
Hopeless
Unable to use the app. OTPs never received by sms or email. Rang Qatar to sort out but unable to get it working. Utterly useless.
Not updating for me
Please make work this application to me very urgent
