So bad!
Great experience with Qatar airway 100% satisfy
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Regards Irene Davis so looking forward to our first flight on the 27/08/26 with this airline
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great
Great Airline
Mr
It’s easy too use but…
Filled with BUGS. Worst app ever
Number one airline
Worst app of all time
You cannot check your own itenary,it’s simply useless and you want to compete with Emirates .
The worst airlines app ever
Disappointed
QA
allow me to go to my flight to Saudi Arabia instead i am eligible as per Saudi government website then they advise me to contact customer service but the worst customer service ever i faced i am calling them from uk to uk number in London butbthey alwys disconnect my call and some one calling me from Indian number very strange customer service and you feel dealing with scam. Be carful do not go with them
العراق
Umar
Can’t Reset Password with Phone Number — Frustrating Experience
There should be an easier way to verify accounts using your registered phone number — like other airlines do. I even tried to reach support, but the process is slow and requires uploading documents just to regain access. Please improve the account recovery options and make it more user-friendly!
Very bad airline
My wife was traveling alone with our two young children (a 20-month-old toddler and a 5-month-old baby). The itinerary, which was booked two and a half months in advance, was as follows:
1. First Leg: Manchester to Doha. Scheduled to depart at 8:05 AM, but delayed until 8:40 AM.
2. Connecting Flight: Doha to Riyadh. Scheduled for 6:40 PM.
To our absolute shock, we received an email stating that the Doha to Riyadh flight was cancelled, and my family was automatically rebooked on a flight the next day at 8:15 AM. This meant forcing a mother, traveling alone with two infants, to wait in Doha airport for a staggering 15 hours!
What makes this situation entirely unacceptable is that there was an alternative Qatar Airways flight from Doha to Riyadh on the same evening at 6:55 PM. I called your customer service hotline 5 times begging the agents to transfer my family to this available flight to save them from this grueling layover. Instead of receiving empathy or assistance, the call center agents (based in India) were completely inflexible. Their only response was, "We cannot do anything," despite the fact that this cancellation was entirely the airline's fault, not ours.
The nightmare did not end there. When my wife finally arrived in Riyadh, exhausted after a 15-hour ordeal, she went to collect the luggage and the baby stroller, only to find that the stroller was lost by your airline!
As a direct result of your negligence, my wife was forced to physically carry both a 20-month-old toddler and a 5-month-old baby in her arms through the airport without a stroller, after enduring a 15-hour forced layover. This is a complete failure of basic duty of care and passenger safety.
How can an airline that claims to offer a world-class experience abandon a mother and two infants in an airport for 15 hours, refuse to put them on an available alternative flight, and then lose their stroller?
Based on this horrific experience, I demand the following:
1. An immediate investigation into why your customer service agents refused to accommodate my family on the available 6:55 PM flight.
2. The immediate location and delivery of our lost stroller to our residence, or full immediate financial compensation to purchase a replacement.
3. A formal apology for the immense physical and emotional distress caused to my family.
4. Full and fair financial compensation in accordance with international passenger rights for the unjustified flight cancellation, the excessive delay, and the mishandled baggage.
I will be sharing this experience across all social media platforms (X/Twitter, Facebook) and aviation review sites (TripAdvisor, Skytrax) so that other families are aware of how Qatar Airways treats mothers and infants in times of crisis.
I expect a prompt and serious response to this matter.
