Terrible experience
I booked a trip with Qatar Airways in August for travel in November. The itinerary consists of three flights: the first two operated by Qatar Airways and the final flight operated by American Airlines. Everything was fully booked, paid for, and confirmed, including the seats I paid extra to select.
Today, I received a notification from Qatar Airways stating that the American Airlines segment had been canceled from my itinerary. I contacted American Airlines first, and they confirmed that the flight is 100% active and operating as scheduled. I then contacted Qatar Airways, who acknowledged that the flight is still operating but claimed that my segment had been canceled and that they could not reinstate my ticket in the same booking class. What?! To make matters worse, the exact same flight is still being sold on Qatar Airways' website.
How is it acceptable for a customer to plan an entire trip months in advance, pay in full, receive confirmation, and even pay for seat selections, only to be told later that they can no longer travel on one of the confirmed segments? Did Qatar Airways oversell the segment, or is something else going on? Either way, this is completely unacceptable.
I have never experienced anything like this with any other airline. I am extremely frustrated and confused by how this situation has been handled. This is my first time booking with Qatar Airways, and I expected a much higher standard of service from an airline widely regarded as a five-star carrier. Instead, this experience has been deeply disappointing and, frankly, appalling.
Today, I received a notification from Qatar Airways stating that the American Airlines segment had been canceled from my itinerary. I contacted American Airlines first, and they confirmed that the flight is 100% active and operating as scheduled. I then contacted Qatar Airways, who acknowledged that the flight is still operating but claimed that my segment had been canceled and that they could not reinstate my ticket in the same booking class. What?! To make matters worse, the exact same flight is still being sold on Qatar Airways' website.
How is it acceptable for a customer to plan an entire trip months in advance, pay in full, receive confirmation, and even pay for seat selections, only to be told later that they can no longer travel on one of the confirmed segments? Did Qatar Airways oversell the segment, or is something else going on? Either way, this is completely unacceptable.
I have never experienced anything like this with any other airline. I am extremely frustrated and confused by how this situation has been handled. This is my first time booking with Qatar Airways, and I expected a much higher standard of service from an airline widely regarded as a five-star carrier. Instead, this experience has been deeply disappointing and, frankly, appalling.
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Problem with Qatar flights to Australia operated by Virgin.
Very messy interface sends into frustrating loop when trying to select seats on Qatar flights operated by Virgin Australia.
Minha segunda vez viajando com Qatar e pretendo voar mais com vocês
Nota 10
Worst app
Forces you to sign up junk mails!
Hopeless
Unable to use the app. OTPs never received by sms or email. Rang Qatar to sort out but unable to get it working. Utterly useless.
Not updating for me
Please make work this application to me very urgent
Slow and times out
Constantly timing out
Great
The only this is the login. It’s too much of a process. Can sometimes be glitchy
Dear Qatar Airways Customer Relations,
I am a regular Qatar Airways passenger and would like to offer some feedback about the style of certain onboard announcements.
I find the overly jokey or comedic delivery irritating rather than entertaining. On a long journey, I would much prefer announcements to be clear, calm, brief, and professional.
I appreciate Qatar Airways’ high standard of service, which is why this particular aspect stands out to me. I hope you will consider using a more straightforward style for passenger announcements.
Kind regards,
I find the overly jokey or comedic delivery irritating rather than entertaining. On a long journey, I would much prefer announcements to be clear, calm, brief, and professional.
I appreciate Qatar Airways’ high standard of service, which is why this particular aspect stands out to me. I hope you will consider using a more straightforward style for passenger announcements.
Kind regards,
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Very good service
The Qatar airways is best company to fly with ❤️
Don’t know who are the pilots are
Qatar is funding for terrorism so I doubt about the pilot they hire
Отвратительное приложение
Не возможно войти в приложение. Просит обновить пароль. Приходит письмо на почту, проходишь по ссылке и не грузится. Удаляю.
Buggy Seat Selection and startup ads..
If a connecting flight, in my case the final flight in the US, is with another airline you can’t checkout with the upgraded seats you selected for Qatar flights. This ended up costing me an extra legroom seat on a 16hr flight.
Oh and the app launches with their own ads, which is quite annoying when trying to quickly check info.
Disappointing first experience.
Oh and the app launches with their own ads, which is quite annoying when trying to quickly check info.
Disappointing first experience.
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Can’t use the app
Can’t get pass the ad when I open the app, it’s unuseable
What the HECK with the forced logouts and OTPs???!
I just updated, and now the app completely signs me out after maybe 10 minutes of inactivity.
Then, to make things worse, they now use OTPs!!! On a TRAVEL APP!
FOR EVERY LOGIN!!!
USING YOUR CELL NUMBER INSTEAD OF EMAIL!!!
I’m sitting in an airport in a foreign country trying to arrange a hotel in the app, and every time I switch into my notes or calendar, I get logged out!
Then, EVERY TIME, they try sending me an OTP to my PHONE NUMBER that is NOT IN SERVICE because I’m in a FOREIGN COUNTRY using an eSIM with a DIFFERENT PHONE NUMBER!
So every single time I’m logged out, I have to switch my sim on, COSTING ME MONEY (IF I can even get it to work with whatever phone service exists where I am).
Do these travel app creators ever actually travel themselves?!
What is the big security issue anyway?! It’s an airline app, not a banking app! And my banking apps aren’t even this finicky!
Then, to make things worse, they now use OTPs!!! On a TRAVEL APP!
FOR EVERY LOGIN!!!
USING YOUR CELL NUMBER INSTEAD OF EMAIL!!!
I’m sitting in an airport in a foreign country trying to arrange a hotel in the app, and every time I switch into my notes or calendar, I get logged out!
Then, EVERY TIME, they try sending me an OTP to my PHONE NUMBER that is NOT IN SERVICE because I’m in a FOREIGN COUNTRY using an eSIM with a DIFFERENT PHONE NUMBER!
So every single time I’m logged out, I have to switch my sim on, COSTING ME MONEY (IF I can even get it to work with whatever phone service exists where I am).
Do these travel app creators ever actually travel themselves?!
What is the big security issue anyway?! It’s an airline app, not a banking app! And my banking apps aren’t even this finicky!
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Great
Just landed again Doha, the Airline is top and will fly again with them.
Slow
Very slow and sticks when entering details
So Glitchy
For a large world wide organisation, their app has to be the worst I’ve used out of any airline company. Times out, doesn’t load, searches reset. Seriously, get your act together and develop a working app
Please fix the app or the server
Couldn’t book a ticket :(
Seats prices
I wish the seat would come with the price of the flight. When you choose your seat you end up paying about £200 more. I know you can get them for free but that’s just a matter of luck and how much you want to gamble.
