Qatar Airways User Reviews

Customer Experience

Positive experience22.3% of reviews
Neutral8.8% of reviews
Negative experience68.9% of reviews

~ Based on 1,816 written reviews from the US App Store.

What users say

Is Qatar Airways Safe?

Qatar Airways appears safe based on user ratings. AppsHunter Safety Score for Qatar Airways is 94/100.

This assessment is based on 46,897 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.5% of ratings point to a safe experience
2.2% of ratings suggest some concerns
6.3% of ratings point to a risky experience

~ Based on 46,897 App Store ratings for Qatar Airways.

Is Qatar Airways Legit?

Qatar Airways appears to be a legitimate app. AppsHunter Legitimacy Score for Qatar Airways is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

So bad!

It keeps on crashing over and over again!

Great experience with Qatar airway 100% satisfy

My flight with Qatar Airways was excellent. The crew were polite and professional, the food was tasty, and everything ran on time. The seat was comfortable, boarding was smooth, and the overall service was exceptional. I definitely recommend them.

Chat

I had a gentleman help me with some questions I had the best help , thank you Sanjay , so thanks again for your patience and understanding and deserve five stars .
Regards Irene Davis so looking forward to our first flight on the 27/08/26 with this airline

Travel deals

Good

Qatar Airways Feedback

The best airlines!
Your safe & comfortable home in the sky!

广告太多

用起来还行,但动不动就推广告,还不好关。

great

Efficient

Great Airline

Best service best free internet great service excellent best food quality always clean planes

Mr

App is asking me to remove some non existent entry. Unable to proceed with booking again😡

It’s easy too use but…

Our flight left too early (we were on business class) so now we had to rebook for MORE money the app is good but the airline is bad

Filled with BUGS. Worst app ever

The app keeps failing when looking for flights using miles. It keeps getting stuck in login loop . Which stupid apps require logging in again when you toggle miles option when you are already logged in.

Number one airline

Number one airline

Worst app of all time

Slow and Never open the page when needed .
You cannot check your own itenary,it’s simply useless and you want to compete with Emirates .

The worst airlines app ever

This is genuinely the worst airline app I have used in the recent times, the UI is clunky, the homepage and anyother pages for that matter will take forever to load despite the wifi speed. There no proper customer support through the app.

Disappointed

Honestly…I’ve traveled with them a lot…you are never able to use QCredits for upgrades, I tried to redeem Avios…also impossible…I tried from more than 10 airports in EU…no availability for months…

QA

Very bad experience with qatar airways they don’t
allow me to go to my flight to Saudi Arabia instead i am eligible as per Saudi government website then they advise me to contact customer service but the worst customer service ever i faced i am calling them from uk to uk number in London butbthey alwys disconnect my call and some one calling me from Indian number very strange customer service and you feel dealing with scam. Be carful do not go with them
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العراق

بشار نجم الخضر

Umar

Best airline

Can’t Reset Password with Phone Number — Frustrating Experience

I’m really disappointed with the password recovery process in the Qatar Airways app. I forgot my password and tried to use my phone number to reset it, but the app only accepts email or membership number. There’s no clear way to get a reset code via SMS, and the OTP system often fails or never arrives. I no longer have access to my old email, so I’m stuck!

There should be an easier way to verify accounts using your registered phone number — like other airlines do. I even tried to reach support, but the process is slow and requires uploading documents just to regain access. Please improve the account recovery options and make it more user-friendly!
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Very bad airline

I am writing this to express my profound disappointment and shock at the unacceptable level of service we have recently experienced with Qatar Airways. I have always considered your airline to be a premium carrier, but your standards have noticeably declined, and the treatment my family received yesterday was completely inhumane.
My wife was traveling alone with our two young children (a 20-month-old toddler and a 5-month-old baby). The itinerary, which was booked two and a half months in advance, was as follows:
1. First Leg: Manchester to Doha. Scheduled to depart at 8:05 AM, but delayed until 8:40 AM.
2. Connecting Flight: Doha to Riyadh. Scheduled for 6:40 PM.
To our absolute shock, we received an email stating that the Doha to Riyadh flight was cancelled, and my family was automatically rebooked on a flight the next day at 8:15 AM. This meant forcing a mother, traveling alone with two infants, to wait in Doha airport for a staggering 15 hours!
What makes this situation entirely unacceptable is that there was an alternative Qatar Airways flight from Doha to Riyadh on the same evening at 6:55 PM. I called your customer service hotline 5 times begging the agents to transfer my family to this available flight to save them from this grueling layover. Instead of receiving empathy or assistance, the call center agents (based in India) were completely inflexible. Their only response was, "We cannot do anything," despite the fact that this cancellation was entirely the airline's fault, not ours.
The nightmare did not end there. When my wife finally arrived in Riyadh, exhausted after a 15-hour ordeal, she went to collect the luggage and the baby stroller, only to find that the stroller was lost by your airline!
As a direct result of your negligence, my wife was forced to physically carry both a 20-month-old toddler and a 5-month-old baby in her arms through the airport without a stroller, after enduring a 15-hour forced layover. This is a complete failure of basic duty of care and passenger safety.
How can an airline that claims to offer a world-class experience abandon a mother and two infants in an airport for 15 hours, refuse to put them on an available alternative flight, and then lose their stroller?
Based on this horrific experience, I demand the following:
1. An immediate investigation into why your customer service agents refused to accommodate my family on the available 6:55 PM flight.
2. The immediate location and delivery of our lost stroller to our residence, or full immediate financial compensation to purchase a replacement.
3. A formal apology for the immense physical and emotional distress caused to my family.
4. Full and fair financial compensation in accordance with international passenger rights for the unjustified flight cancellation, the excessive delay, and the mishandled baggage.
I will be sharing this experience across all social media platforms (X/Twitter, Facebook) and aviation review sites (TripAdvisor, Skytrax) so that other families are aware of how Qatar Airways treats mothers and infants in times of crisis.
I expect a prompt and serious response to this matter.
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