Unreliable
I use this to control my teenager screen time. I can assign devices to go offline at a specific time, but I notice that it’s completely unreliable. Works maybe half the time.
“We currently don’t have any available technician appointments for your service address.”
This is the 2nd time in 3 months Quantum Fiber service has gone out at my house without any reported outages in my area. On both occasions I was told “We currently don’t have any available technician appointments for your service address.” How is that even possible?! I am paying for a service and I’m asking you to fix the problem and you have zero appointments?! Completely unacceptable. I have lost confidence in Quantum Fiber’s capacity to provide reliable Internet service and will be taking my business elsewhere.
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Fiber InterNOT
AT&T has bit off more than they can chew. Quantum fiber is now handing CenturyLink customers and forced them to switch to Fiber in order to have internet. The installation was over a week ago and it worked for half a day. Suddenly stopped working. Calling AT&T to fix issue is useless. Demanding a manager and technician to fix / update the “activation” needed just gets you an excuse followed by fake apologies and more pointing of blame. AT&T on purpose made everyone against rules and procedures sign a contract (liability) stating that no customer can take legal action against them. But charging you and not providing service (internet) is a breach of contract in and of itself. DO NOT attempt to use or buy AT&T as they don’t care and seemingly aren’t concerned with customers and their needs.
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Pointless customer support.
Resetting my router with the app never works. They never know why there is a random outage, never explains why an outage happened, and never do anything more than tell you to reset the router. Great internet when it works, but when it doesn’t you get a shrug and wait for a tech to come out.
lags
When watching Utube always time lag, stuttering and just irritating trying to watch.
Better speed but not service
I’ve only had Quantum for maybe 7 months and I will say the speeds have been better than Xfinity, however the customer service, the app, and the service have all been the same. Non existent. I get emails and ads for upgrading my service and I try to upgrade but the only option I get is to downgrade. There is no chat function in the app and all of my inquiries have been ignored. I will be switching to the new Fiber company once it’s in the neighborhood.
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Mediocre but not entirely useless
Doesn’t actually provide useful info about the WiFi network in your house, adding/removing pods is a hot mess, and support in the app is basically useless. But you can see devices connected, you can manage content, and allowing people to join using the QR code is nice. So, 3 stars. Not great but not dismal.
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Terrible
Dont sign up. They give no refunds and horrible wifi
Worthless App & Stay Away from Quantum
This app is pointless. You cannot troubleshoot, change settings, or do anything worthwhile. All you can do is reset your modem remotely. Buttons within the app like “remove pod” will randomly disappear. This service is absolute garbage from the start. Have never gotten speeds paid for. AT&T buying them hasn’t changed anything.
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Useless App, Service Not Great
What’s the point of having an app that opens up a web page for nearly everything? Outage info doesn’t update on it, either. Their service isn’t great; We lose internet every now and then and for over a day, despite the time that the app says we will have it back by. It’s been out for two days now. This is unacceptable.
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messages can't be deleted, tiles hidden
Had a service call last year. the home page message says "you're all set" and has a Dismiss button. But tapping this button does not remove the message. So along with the huge AT&T ad, the actual functionality tiles are completely hidden.
Surprise
It’s been 6 months and still can’t connect to my modem in this app.
Great internet Horrible customer service
Customer service is abysmal. If you have an issue you’ll need to wait a week for a technician to come out.
Great speed horrible or non existent support
Once your internet is down your on your own. Try to get to a human via app or website and start your quest you’ll never finish. The app doesn’t seem to have a backend. All it does is direct you to the URL and you fill in all your account information they should have. Try to fix an issue via chat get ready to have the AI just suggest if you’d like to cancel your service.
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Terrible
The app has not worked since the last update. Please fix this ASAP
Error keyboard
The pop up keyboard to enter your user name and password does not work. Can’t login to account.
Delay
Equipment delay is unreasonable, no Wi-Fi in half my house…. No idea when Wi-Fi pods will be available.
Useless
What’s the point of an app that takes you to the phone web browser and still doesn’t let you do anything?
No network info
This app is mostly for upselling not for customer satisfaction and network info. Network info is unable to load.
Useless app
Internet is down, app sends me to a bunch of links that provide no help. Getting ahold of a human with this company is impossible. Will be canceling my service with my credit card company as it’s impossible to speak to a person with quantum. Honestly stay away, you’ll never get the speeds the advertised anyway.
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