DONT NOT USE THIS APP!!!!
Dont use this app these people are thieves 3 different occasions in Cartagena I’ve placed orders and the Rappi drivers will steal your food and never deliver it last night I ordered from frisby and the driver never arrived at my house but put he arrived and waited 30 mins to cancel my order and I was at fault and couldn’t receive a refund. I made a complaint with a Rappi and left countless messages evidence photos of the Rappi being far from my location and showing the Rappi not answering my messages. This app is garbage and I will never use it again. I heard DIDI food delivery is better and more professional with real drivers. I never leave reviews but I had to with Rappi. Terrible app and company
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Buttons Not Working!
I keep pressing buttons and nothing happens! I can only use the search bar since button and tapping doesn’t work! Been like this for like a month.
Nothing is ever available. Teri me inventory
Worst grocery app on earth for the 5th time in a row.
Desastroso
La verdad que el servicio que tiene Rappi es totalmente desacorde a la demanda lentos, llegan drogados con los pedidos fríos. Y encima nadie se hace cargo porque no brindan soluciones
Negligent drivers
First delivery driver got my order and decided to cancel it, about an hour after another driver got my order and finally after 2.5 hours my wife got her surprise meal! But they should not let the drivers be able to cancel an order. It’s annoying and I was hungry. My food was cold and not as good. What a surprise.
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Bien
Bien
Good app, terrible support
Rappi is a solid app – until it isn’t. If you have any issues with the app you are completely on your own and nobody will help you. In the past you used to be able to speak to a person, but that is not the case anymore. It’s all automated messaging and refunds for items not delivered do not occur.
El mejor invento
Cuántas veces tengo que hacer la reseña
One of the worst delivery experiences out there
I rarely leave reviews for apps. But my experience with this app has been so bad that I’m forced to. My delivery driver had a flat tire before picking up my order and they couldn’t cancel my order as they were already chosen to pick it up, and neither could I as the order was already prepared. On top of that, there was no option whatsoever in the app to get support on my order (besides some useless form). Horrendous experience, do not recommend
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Creditos
Cuando me dan creditos, me los dan solo para tiendas que esta a 20 horas de donde vivo. Es estupido
Muchas notificaciones
Estoy recibiendo una notificación cada 30 minutos, es insoportable! Voy a borras la aplicación después de este review. Pueden limitar a una por semana o dos máximo? Es insoportable!
mal
Horrible servicio, tardaron mas de una hora en traerlo, nunca mas!!
Terrible servicio
Siempre llega el pedido muy tarde. SIEMPRE
robo
la comido nunca vino la aplicacion no tiene servicio cleinte. me robaron.
PÉSIMO
No pierdan su tiempo que pésima aplicación
Rappi card
If you use the Rappi card make sure they don’t mark your on time payments as late payments, I’m currently dealing with this right now and as someone who cares quite a bit for their credit score it has me frustrated to know that my buró is being affected by them
Solían ser buenos
Antes daban buen servicio pero hoy uno de sus conductores se quedó con mi pedido y no hicieron nada. Totalmente decepcionado.
Do not recommend
I placed my first order with Rappi today, what I received was completely different to what I had ordered not a single item was correct. I was told I would be receiving no compensation for their mess up not very professional at all when it was completely their fault I had wrong order, which I did not eat. Avoid this app at all costs, I haven’t tried the Didi app but if I was to order again thats the app I would go with.0/10 SCAMMERS
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✔️
✔️
One of the worse delivery companies on earth - app is fine the company isn’t
I’ve given Rappi more chances than I should have, and the pattern is always the same: something goes wrong. Not occasionally — every time. Items missing from the order, substitutions I never approved, deliveries that arrive cold, crushed, or hours past the estimated window. On more than one occasion, the order never arrived at all, and I was still charged in full.
What makes it worse is the support experience. Every interaction feels scripted — generic apologies, no real accountability, and resolutions that take multiple follow-ups to get anywhere. When refunds are offered, they’re often pushed as in-app credit rather than an actual refund, which feels less like customer service and more like a way to keep your money in their ecosystem regardless of the failure on their end.
The delivery tracking is also unreliable — drivers shown as “arriving in 5 minutes” for 30+ minutes, or routes that make no logical sense, leaving you with no real way to plan around the delivery. For a platform that markets itself on speed and convenience, it consistently fails at both.
At this point, the issues aren’t occasional bad luck — they’re the norm. I can’t recommend this platform to anyone who values their time, money, or basic customer service. Until there’s a real overhaul in fulfillment accuracy and support quality, I’d steer people toward literally any other option.
What makes it worse is the support experience. Every interaction feels scripted — generic apologies, no real accountability, and resolutions that take multiple follow-ups to get anywhere. When refunds are offered, they’re often pushed as in-app credit rather than an actual refund, which feels less like customer service and more like a way to keep your money in their ecosystem regardless of the failure on their end.
The delivery tracking is also unreliable — drivers shown as “arriving in 5 minutes” for 30+ minutes, or routes that make no logical sense, leaving you with no real way to plan around the delivery. For a platform that markets itself on speed and convenience, it consistently fails at both.
At this point, the issues aren’t occasional bad luck — they’re the norm. I can’t recommend this platform to anyone who values their time, money, or basic customer service. Until there’s a real overhaul in fulfillment accuracy and support quality, I’d steer people toward literally any other option.
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