Tech Savvy Tenant APPROVED!
Amazingly convenient way to pay rent and track payments + balances. Only thing I’d suggest is allowing to make duplicate payment’s via the app. I make the same amount of payment with the same card, and the app sometimes doesn’t allow this; thus resulting me having to use the mobile site.
Just use the website
I wasn’t able to create an account mobile so I did it on pc assuming then I would be able to make it work..
I have since attempted multiple times to log into the app and it always says “login unsuccessfully”.. however I don’t have a problem logging into it on my computer.
I have a password manager so I simply copy paste the password in, to trouble shoot I uninstalled and reinstalled the application and typed in the password and still it says “login unsuccessfully”….
I don’t know how hard it is to creat a simple payment processing app considering phone apps are the name of the game for consumers..
I have since attempted multiple times to log into the app and it always says “login unsuccessfully”.. however I don’t have a problem logging into it on my computer.
I have a password manager so I simply copy paste the password in, to trouble shoot I uninstalled and reinstalled the application and typed in the password and still it says “login unsuccessfully”….
I don’t know how hard it is to creat a simple payment processing app considering phone apps are the name of the game for consumers..
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Garbage app!
App will not work even with correct credentials verified multiple times. Seems like a ploy to make you late on your rent to acquire extra charges. Don’t waste your time unless you like clicking on an app multiple times to login and just keep going back to the session timed out screen. It’s like the running joke of how to keep an idiot busy flip the page🤦🏾♂️. It’s more like how to tell your rental company is subpar, as if the over priced ancient apartments weren’t enough to tell you that.
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Doesn’t Work
After this update this app doesn’t work at all. You can’t even log in cause it keeps saying your session expired and to log in again, but you can’t. What kind of update is this??? It’s horrible, what’s the point of an app if you have go open the website to make a payment. Ugh!! I only gave 1 star cause it would not let me submit my review with 0 stars.
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Horrible waste of time
Ask your landlord, super who ever runs your building to not use this company/app. The app has not let me login for the last 2 months saying my session has expired and I haven’t even started a session. When I try to call customer service to resolve the issue you’re put on hold for 15-30 mins. When you finally get a hold of a rep not only are they rude they try to circle around your issue and keep asking if you want to pay with them.
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All of a sudden I can’t use it
My rent is late this month because the app, which is the primary way I pay it, keeps saying session timed out when I’m just logging in and connected to wifi , so can I have my late fee paid? So I’ll be getting a money order which I have to take time off of work to do so.
Cant even use the app
Your better off using the website at first i didn’t have any problems with it now every time i try to log in it logs me out and says session times out due to security reasons please log back in and just constantly does it I’ve tried everything seriously fix your app
Can’t Login
Haven’t been able to login to the app for a while now as it tells me i’ve been signed out for security reasons every time I try to log in and now the website won’t even let me log in. Just goes right back to the login page. How am I supposed to pay rent with this product if nothing ever works properly?
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Only works when it feels like it
My complex uses this app for rent payments. For the last three years it worked without a glitch. Recently, however, it’s a piece of crap. Each month when I try to login, it tells me I’ve been logged out for security reasons and to please log back in, and it repeats these messages over and over again. I’ve deleted the app and reinstalled it, and once in a while, it works after multiple attempts. I don’t know what your “upgrade“ was to this app but it’s failing miserably. I agree with another reviewer that you have no reason to fix these bugs because you have a captive audience. Thank you to the reviewer who mentioned the website as I did not know that was an option.
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Glitchy, Sorta works
I guess this app works for what it does, it logs me out a lot even though I set it to keep me signed in. Now it is saying I need to log in because my session expired but when I try to log in it just gives me that same message over and over and nothing happens. Works if you can actually sign in, pretty worthless otherwise
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Unreliable
Before the big update the app wasn’t user friendly for me and my partner to pay 50/50 without our leasing company getting confused. Now with the update it won’t allow me to get into the app at all. I’ve reset my password and reinstalled the app several times and it says there’s an error bringing me back to the login/sign up screen. The website has one screen after you make a payment and no way to go back to the previous page. Zero stars.
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Mobile App Will Not Allow Sign In
The mobile app will not let me sign in. It keeps saying my session timed out and to log back in, but it will not let me. I can only access online now. It was not this way a month ago. I have deleted and reinstalled the mobile app and still get the same message. I had to setup the account online as if I was a new user; I have been in the same place for 4 years.
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Trash App
First of all I have had this app for 2 years and I have never been able to pay my rent through the app. I have always had to go through the website which that great either but at least you can pay your rent through it. The only thing I was able to do on the app was check my balance. As I thought this trash app couldn’t get any worse I was wrong. They had upgraded the app a couple months ago and now I can’t even get in it. It keeps telling me my session has timed out. Even after I deleted the app and reloaded it I still get the same message.
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Not functional
For the past couple of years my apartment complex has been using this app for online payments. I have been able to login without issues but now the app is not working and neither is the website. I keep getting error messages about the time session has expired and to sign back in, but I haven’t been able to sign in to start with so how was my session timed out. This is frustrating and the website doesn’t let me login which is no help.
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Terrible
After going back and forth trying to pay my bill through this app provided I have had so many issues with trying to make the payment and then inquiring late fees because this is how the leasing company has this set up to pay through here. This is ridiculous that an app that only appears to have 1 purpose can’t fix the bugs so that people like me can use it because it’s easier to transition digitally. I continuously get an error message saying “for security purposes you have been logged out try again” how is that when I never logged in to begin with. Also not allowing me to type my payment in as well if I want to double up on my payment it doesn’t allow me to type in a different number to do so or make partial payments whatever the case may be.
To the leasing company and organization pick another mobile app that actually works and is paying attention to what we are saying to fix this issue instead of adding late fees because y’all have chosen a mobile service that doesn’t work for people to pay there bills on time especially if it’s been documented that we are no longer allowed to drop off a payment. Make it make sense.
To the leasing company and organization pick another mobile app that actually works and is paying attention to what we are saying to fix this issue instead of adding late fees because y’all have chosen a mobile service that doesn’t work for people to pay there bills on time especially if it’s been documented that we are no longer allowed to drop off a payment. Make it make sense.
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Terrible app
When I try to login and pay rent it says my session has expired and I need to log back in again…so I log in again and it says the same thing that my session is expired and need to log back in again. So I closed the app and tried again. Same thing. So I deleted the app and downloaded it again and again it says the same thing. So I had to go on the website to pay my rent. Can someone please fix this! It is super annoying and inconvenient
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Worst app
My property only uses this to process payments unfortunately and it has been terrible for the last 5 years. It usually makes me log in 3x before I can get to anything but now it won’t let me log in at all. It continues to send the error message that I’ve also been logged out for security purposes. Terrible terrible app!!
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iOS 16+ gives security error.
Unable to login on iOS 16.1 because it says, “For your security, your session time has expired and you’ve been logged out. Please log back in.” Its a loop. Works fine on my iOS 14 and 15 devices running App version 4.0.0. Please fix, thanks.
After using the app once it says my session expired and I cannot log back in.
I used this app once after the big update last month and I was able to pay my rent. Now when I try this month it says that my session has expired and I have been logged out. I force closed the app and I see the same message. I uninstalled the app and redownloaded it, and I still see the same error message. I have to go online to pay my bill instead of using the app.
While I am here I also want to comment on my experience from last month using the app. The app knows what my rent amount is but it makes you type in that number. When you type it in it is in a microscopic font. Seriously, the amount that you type in is the smaller font size on the whole page. Why is that? Are they doing this on purpose so that I mess up and have to pay some sort of fee? The amount should be the largest font size on the page, not the smallest. The other thing that makes no sense is why do I have to type in my rent amount when the rent payment app already knows the amount. Just let me select the amount. That is a very shady tactic and it makes for a very poor user experience.
I sent this feedback back to RentPayment and to my leasing company. For an app with just a single purpose it is very poorly executed.
While I am here I also want to comment on my experience from last month using the app. The app knows what my rent amount is but it makes you type in that number. When you type it in it is in a microscopic font. Seriously, the amount that you type in is the smaller font size on the whole page. Why is that? Are they doing this on purpose so that I mess up and have to pay some sort of fee? The amount should be the largest font size on the page, not the smallest. The other thing that makes no sense is why do I have to type in my rent amount when the rent payment app already knows the amount. Just let me select the amount. That is a very shady tactic and it makes for a very poor user experience.
I sent this feedback back to RentPayment and to my leasing company. For an app with just a single purpose it is very poorly executed.
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App crashes when trying to when asked to verify payment by email or text.
Once you get directed to the page to confirm your payment by text or email the app never give you a submit button. It just goes to a blank screen and crashes. No help from support. Nobody cares. This app is superfluous.
