Not Efficient
Half the time the app doesn’t even work like it should. Logged me out and then proceeded to not let me back in since my account didn’t have a password but it existed, then I had to create a whole new account, just to try and log in through Google and be told that I have to use my password anyway. If this is the case, don’t make logging in through google an option.
Show more
Worst experience
Drivers are rude and not accountable. Had many bad experiences. Please don’t opt this service
"Friendly service"
The bus departed 25 minutes later than scheduled, even though the ticket clearly stated that passengers had to be at the departure point 15 minutes in advance. On the return trip, the driver was also quite rude and refused to wait just three minutes while my companion looked for their return ticket
AVOID!!!
Terrible drivers, customer service, and value. I’ve never felt so unsafe on commercial transportation or felt more annoyed by customer service. If this is your only option, WALK!
Impatient
This company bus drivers are rude. some are very inpatient, you can meet very disrespectful ones and some cool drivers. Coming from anywhere upstate NY they don’t check QR codes they just let anyone in this is my third time waking in without anything being checked it’s not safe! When they stop somewhere for break and let the passengers get food it’s not safe to leave the bus because some drivers after they use the bathroom or get what they needed they would just take off. You will be left in the middle of nowhere and a friend or family member would have to save you with their own car plus you won’t get a refund so be careful.
Show more
BeNY
Buses are CLEAN, Seats are COMFY,
Drivers are PLEASANT & SAFE (which is VERY important on these Icey Roads), Prices are REASONABLE, and Cancellation Policy is the BEST!
Drivers are PLEASANT & SAFE (which is VERY important on these Icey Roads), Prices are REASONABLE, and Cancellation Policy is the BEST!
PLEASE FIX UR APP
The app does not accurately reflect which rides have been sold out so you don’t know until you try to pay and get an error. Also the email verification links don’t work 90% of the time which creates a dead end for the user flow. Please fix this is basic UX
Not a useful app
App only allows you to book a ride. Nowhere in the app is any way to look up your ticket, your bus, your reservation. Do better.
Best bus service
Clean, fast, and economical bus service
Reliable
Great app and Bus is reliable for transportation.
Smell like bad
My trip was horrible, The bus was very dirty, it smelled super bad. The only thing to know was the very friendly driver and good driver.
Bus schedules not up to date!
I booked an 8 PM shuttle just to receive a call hours before the pickup from the local operator that the latest pick-up is at 3 PM. Don’t trust their schedule. Research local transport instead!
Despite the Update….
OMG. This app is feckin brutal.
- They default to bots on the chat widget before you get to speak with an actual agent.
- they DONT allow using Apple Pay
- you can’t purchase a ticket at the bus.
Get it together Our Bus.
- They default to bots on the chat widget before you get to speak with an actual agent.
- they DONT allow using Apple Pay
- you can’t purchase a ticket at the bus.
Get it together Our Bus.
Horrible App
Bus GPS tracking feature is awful and inconsistent. Customer service features may as well be non-existent. I tried using the “Rally” customer service chat feature and it put me in someone else’s already existing chat. If I could give zero stars, I would.
Great
Always easy to use and cheap booking
Advertised price
The advertising reports $27.50 for a one way trip but you have to purchase vouchers. No option not to so price goes up to a range of 32 -75 dollars.
Always Transaction got Erro
I tried to paid for my ticket which one I got $17 each way’s NYC-DC return and tried to paid by my credit and Debit card but every time I renter my card detail’s, transaction doesn’t goes through infant always says Transaction got erro????? It Seems I NEED TI SAY BYE BYE TO OURBUS FOREVER….😒
1 hour delay
I took the bus from dc to Blacksburg, the bus was supposed to leave the station at that time and as usual the ask you to get the 30-15 min earlier the bus showed up at 2:10 after an hour of delay no information on the location of the bus or a notice about the bus coming late the driver shows up with the worst attitude and being disrespectful with all the people that was waiting.
Show more
Review
There is couple issues with this company. Customer support is outsourced and limited in their help. You can’t simply rebook, you have to cancel and repurchase. Ofcourse you have to do it on your own. All in all not so cheap and very limited assistance. Booking fees are non- refundable
This app sucks. The bus is great tho
Love the bus, great experiences always comfortable and safe. The app is constantly glitching, half the time it doesn’t accept payment.
