Rocket Mortgage Reviews: Is It Legit?

Customer Experience

Positive experience93.2% of reviews
Neutral1.1% of reviews
Negative experience5.7% of reviews

~ Based on 2,423 written reviews from the US App Store.

What users say about Rocket Mortgage

Is Rocket Mortgage Safe?

Rocket Mortgage appears safe based on user ratings. AppsHunter Safety Score for Rocket Mortgage is 97/100.

This assessment is based on 181,544 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.2% of ratings point to a safe experience
1.2% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 181,413 App Store ratings for Rocket Mortgage.

Is Rocket Mortgage Legit?

Rocket Mortgage appears to be a legitimate app. AppsHunter Legitimacy Score for Rocket Mortgage is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not all mortgages can be accessed!

My Mortgage can’t be serviced inside this app. As a result, it’s more tedious (not impossible) to get the information needed for my knowledge. This app needs to be expanded to support all mortgages.

Love it

Very useful. I can see all my loan details in one place and make payments, etc. great app

Easy Access

I love the easy access to see my mortgage. Availability anytime is great!

Gracious

Got into a little bit of a bind and rocket was very patient with us. Took a while for it all straight and signed up for autopay anyone else would have put a sign on the door …also …customer service is top notch and WILL WORK with you if you just call. Rocket is the best for us.

Easy to use

Very easy to use. Chat box is conveniently placed. Everything is laid out nicely.

Easy to use

Easy to use

Buyer

Everyone beens very helpful and concerned with my needs

Review

Easy app easy work with veryattentive. They now carry my first and will my second mortgage.

Excellent care

The personnel at Rocket Mortgage have been extremely helpful and supportive during this process.

Easy

Easy to use

Works well

As an employee going through this process for my first home it’s been super easy to sign docs and upload them and even view docs on the app or website

app

Works good

Great tool!

Rocket Mortgage App is so easy and convenient to manage my mortgage on my phone anytime and anywhere.

Pretty Good

Would be higher if there was a better breakdown of the Escrow.

Making Mortgage Management Easy

The app makes the process of monitoring, paying and managing my mortgage easy.

Worst experience I’ve ever had with any company

By far the worst company I’ve ever dealt with in my life. I don’t ever write negative reviews but definitely feel the need for this. Force paid for insurance I already had the day of the closing. Cashed the check from the title company and then came back saying it want closed. Then after proving the house was insured, they cancelled the force paid insurance but then reversed the check from the title company days later anyways. Still have an open mortgage almost a month after the closing. Clearly not notes are taken and there is no communication between departments. Had a 3 way phone call between rocket mortgage and the title company and title company decided to end the conversation because the woman from rocket was so nasty and rude. Unfortunately you don’t have a choice who you use for your mortgage.
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So Easy!

There is no better way to engage with everything involving your Rocket Mortgage than with this app!

Refinance Home

Easy and Fast. Very convenient

Revived

So good to partner with Rocket! I’m soaring to new heights

So easy

Everything is right there, no confusing documents or tabs. Wonderful app for controlling my financial needs