Rocket Mortgage Reviews: Is It Legit?

Customer Experience

Positive experience93.3% of reviews
Neutral1.0% of reviews
Negative experience5.7% of reviews

~ Based on 2,396 written reviews from the US App Store.

What users say about Rocket Mortgage

Is Rocket Mortgage Safe?

Rocket Mortgage appears safe based on user ratings. AppsHunter Safety Score for Rocket Mortgage is 98/100.

This assessment is based on 180,897 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.2% of ratings point to a safe experience
1.2% of ratings suggest some concerns
0.6% of ratings point to a risky experience

~ Based on 180,897 App Store ratings for Rocket Mortgage.

Is Rocket Mortgage Legit?

Rocket Mortgage appears to be a legitimate app. AppsHunter Legitimacy Score for Rocket Mortgage is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Simple

I like that is simple to use .

User Friendly

Easy to use and straight to the point!

Nice

Very good app

Rocket Mortgagee

So far everything works

Very easy app

It’s quite and easy to use!

Outstanding!

easy to use, fast loading.

Five stars

Excellent

Great app

Love the app

Great Mortgage Management App

This app makes handling my mortgage really easy! Been using it for almost a year, and no issues.

Simplicity at his finest

Great app that allows you to take care of a ball. Your mortgage needs.

Unprofessional agents

One agent kicked me out of chat because they were defensive against a problem I brought up.

Another agent outright lied about Principal Only being available as a standalone one-time payment. They made generic claims about app and website being different and avoided doing the actual work of understanding what happened. Very evasive! And nope, my payment options on web and app are not different —so you don’t know your product and avoid understanding it or solving problems!
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They removed payment principal

They removed payment principal payment only so you pay them more in interest, this company has become super problematic and fishy. Unfortunately I cannot recommend them in 2026

No good

I downloaded this app thinking it’ll be easier. But when I login I have to put in my loan number and my SSN EVERY. SINGLE. TME. Like why? I already have Face ID AND text message code to my phone. Still need it loan number and SSN. THEN when I do that. “We’re sorry. We can’t find your loan. Please call us.” No. What a waste.
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App Reviews

Thank you. I wish all my bills were this easy to use and organize.

Great App

Easy and helpful app to use.

Good App

Good App

Never had an issue

Works great. Never a problem. Easy to navigate.

Face Recognition times out

I set up face recognition so I could securely log in to my account. It only works for a little while and when I try to login days or weeks later, I have to remember my stupid password. But guess what? My face is still the same and should continue to work as a security check so I don’t have to remember any stupid passwords. 😡
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Fast home equity loan closing

Made scheduling and processing documents easy and clear

Easy navigation

Very easy navigation allows you to pay in advance for the next month and make micro payments if you want!