Rocket Mortgage User Reviews
Customer Experience
~ Based on 2,278 written reviews from the US App Store.
What users say
Summarized from real user reviews of Rocket Mortgage. Based on 180K reviews and a 4.9/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Finance app.
Positive things
- ๐Easy and seamless application process
- ๐Knowledgeable and responsive customer service
- ๐กTransparent loan options and information
- ๐Quick and efficient mortgage experience
- ๐User-friendly app and website
- ๐Helpful features like amortization calculator
Negative things
- ๐Inconsistent communication and updates
- ๐Concerns about credit score impact
- ๐Miscommunication and changing loan details
- ๐Issues with PMI removal and refinancing
- ๐Aggressive unsolicited sales calls and marketing
Is Rocket Mortgage Safe?
Rocket Mortgage appears safe based on user ratings. AppsHunter Safety Score for Rocket Mortgage is 98/100.
This assessment is based on 179,836 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 179,836 App Store ratings for Rocket Mortgage.
Is Rocket Mortgage Legit?
Rocket Mortgage appears to be a legitimate app. AppsHunter Legitimacy Score for Rocket Mortgage is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Awesome
Rocket mortgage sucks!! They want to charge me $190 dollars to analyze my loan to remove the PMI! These guys are a bunch of loan shark crooks!!
Jesskam77
โSimplicity is genius.โ ๐
Rocket Mortgage exists almost entirely as an AI automated company. If you want to speak with a real human being, forget it. Useless.
Great
Is easy to use and a great company
Best mortgage app Iโve had
I like that way this app is so easy to use for making my monthly payment and additional weekly payments. Thanks
After numerous attempts, I can't access the app. The account was initially set up on a web browser while speaking with a loan officer. Later, I downloaded the app, but my password isn't registering despite trying several times.
Stop the constant โyou need to sign inโ when face-id login is set up.
I have my mortgage and my home equity loan through rocket very easy to work with. Thank you Rocket
The app is currently unusable. When I tap to sign in, I only get a completely white screen and it never loads the login page. Iโve force-closed the app, restarted my phone, checked for updates, and reinstalled the app, but the problem still persists. Please fix this issue, because I need reliable access to my mortgage account.
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Very quick and efficient, a great app
Love the app. Very user friendly and easy to use.
Fast and easy
But feels pretty secure, and it's never "steered me wrong"
Easy to use
Great app
Easy to use and clear information
