1. Home
  2. 🔧 Utilities
  3. Sacramento 311
Sacramento 311

Sacramento 311

by City of Sacramento

36 ratings
45 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
July 20, 2012
Updated
October 20, 2023

Features

Developer

City of Sacramento
✨Promote your app ✨
Sacramento 311 screenshot #1 for iPhone
Sacramento 311 screenshot #2 for iPhone
Sacramento 311 screenshot #3 for iPhone
Sacramento 311 screenshot #4 for iPhone
📌Ready
Reviews summary↘︎
⭐45
Reviews↘︎
📝14+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Access city services and information easily. Report issues like potholes or bulky item pickups, track their status, and view neighborhood activities. Find answers to common questions and get updates on service completion.

✓Request city services
✓Submit photos with requests
✓Pinpoint locations on map
✓Track request status
✓View neighborhood activities
✓Search knowledge articles
✓Look up waste service days
Show original description

What users say about Sacramento 311

Reviews of Sacramento 311 are mixed: the Utilities app is rated 2.5/5 from 36 App Store ratings. What users like most: services available for Sacramento residents, issues addressed quickly. Top complaints: app crashes frequently, unusable due to bugs. Summarized from real user reviews.

Positive things

  • 👍Services available for Sacramento residents
  • 👍Issues addressed quickly
  • 👍Useful resources and information
  • 👍Works for some users
  • 👍Helpful for reporting illegal dumping
  • 👍Gold standard for 311 apps
  • 👍Great app with useful features
  • 👍Easy to use, quicker than phone
  • 👍Great functionality, GPS & photos
  • 👍Very easy to use
  • 👍Very convenient for reporting
  • 👍Cool stuff, no need to call
  • 👍Great way to request City services

Negative things

  • 🐛App crashes frequently
  • 🐛Unusable due to bugs
  • 🐛Error submitting reports
  • 🐛Puts requesters in danger (public requests)
  • 🐛Clunky and difficult to use
  • 🐛Requires too many touches/screens
  • 🐛Poor readability (light grey text)
  • 🐛Cannot enter intersection locations
  • 🐛Does not accept pin drop/GPS coordinates
  • 🐛Requires street address or park name
  • 🐛Login issues (Salesforce verification)
  • 🐛App appears for business only
  • 🐛Incompetent support staff
  • 🐛Ticket closed with no reason/action
  • 🐛Redesign is useless, lost functionality
  • 🐛Moved useful feature to website
  • 🐛New app not working, slow loading
  • 🐛Unusable due to poor design
  • 🐛Keyboard covers required fields
  • 🐛Technical problems prevent submissions
  • 🐛iOS 13 update issue (keyboard blocks text)
  • 🐛App won't submit issues over LTE
  • 🐛Unfriendly, hard to ask questions
  • 🐛Inaccurate information for trash collection
  • 🐛Stupid app from bureaucracy
  • 🐛App broken, cannot submit complaints
  • 🐛Not working on iOS 9
  • 🐛Blank startup screen
  • 🐛Cannot deactivate duplicate notifications
  • 🐛App claims 48 hours, took 2 months
  • 🐛Not receiving signed-up notifications
  • 🐛Worthless, cannot validate address
  • 🐛No action taken on reported issues
  • 🐛App exists to keep city from work
  • 🐛Will not save 'My Info'
  • 🐛No icons, only writing
See all reviews

What's New in Sacramento 311

4.1.5

October 20, 2023

We make it compatible with iOS 17

User reviews

Most RecentHighest RatedLowest Rated

Useless app

how tf you gonna make an app and not make it functional do better government
Ccorshrimp

Exceptionally good

Almost any service you need while living in Sacramento is available via this app.
K4Keiko 415

It works well

While the app is a little clunky the service and the responses I’ve received from my requests/complaints have been impressive. Illegally parked cars, junk on the street, homeless problems, etc. have been addressed, oftentimes quickly. Thank you City of Sac.
SGSac midtown guy

Crashes

I’ve been using this app for a long time and it was good until now. The app crashes when I try to upload a photo in iOS 17. Tried deleting and reinstalling but that didn’t work.
Please fix it.
NNext_milenium

Keeps crashing

Won’t let me request service after entering an intersection location.
MMVPizzaEater
See 40 more reviews

Developer apps

SacPD Mobile
SacPD Mobile

by City of Sacramento

🔍 Reference

(2)

Free
Sacramento Fire Department
Sacramento Fire Department

by City of Sacramento

🔍 Reference
Free
City of Sac Utility Mobile Pay
City of Sac Utility Mobile Pay

by City of Sacramento

🔧 Utilities

(15)

Free
Anytime Tours Of Sacramento
Anytime Tours Of Sacramento

An OnCell App

🎬 Entertainment

(2)

Free
Sacrecycle-City of Sacramento
Sacrecycle-City of Sacramento

by City of Sacramento

🔍 Reference

(1K)

Free
See developer apps

User experience

🐞

Reported Bugs

34 issues

App crashes when uploading photos (iOS 17)

Bug

App crashes when trying to request service after entering intersection

Bug

App crashes at the request details page

Bug

App crashes when using a drop-down menu or adding photos

Bug

Error message: 'Error! Some error occurred in Service creation'

Bug

App requires too many touches and screens to use efficiently in the field

Bug

Important text is written in light grey letters rather than black

Bug

App no longer allows the user to enter an intersection

Bug

App does not accept a pin drop or GPS Coordinates

Bug

App demands a street address or a park name

Bug

App does not let user sign in after email verification (Salesforce error)

Bug

App appears to be for business only, no longer allows general requests

Bug

Ticket was closed with no reason or action

Bug

App has been replaced with one created for developers, not users

Bug

Cannot see any of my requests for pickup

Bug

Useful feature (recycling pickup time) moved to a website

Bug

App loads slowly and then goes blank on the address/map page

Bug

Cannot submit issues because the last required field is covered by the keyboard

Bug

Keyboard blocks the entire text box and screen cannot be moved up

Bug

Cannot paste text into the 'Describe Issue' field

Bug

App won't submit reported issues over LTE

Bug

Cannot ask a question, only search or make a service request

Bug

App gives inaccurate information for trash collection days

Bug

App does not allow the user to choose from private garbage collection firms

Bug

App cannot go through, request fails

Bug

Cannot submit traffic complaints

Bug

Street lighting complaint shows an error

Bug

Issues submitted are never addressed

Bug

App not working correctly, blank startup screen

Bug

Cannot deactivate duplicate email notifications

Bug

App takes 2 months to get a street light changed when it claims 48 hours

Bug

Not receiving recycling notifications that were signed up for

Bug

App spins continuously when trying to validate address for recycle reminder

Bug

App will not save the information entered in the 'my info' section

Bug
✨

Requested Features

4 requests

Add section for reporting trees and vegetation

Feature

Make it possible to submit complaints anonymously

Feature

Make the app available for iPad

Feature

Include more icons instead of just writing

Feature

FAQ

What can I do with the Sacramento 311 app?

The app allows you to easily request city services such as bulky item pickups or report issues like potholes. You can also track the status of your requests, view activities in your neighborhood, and find answers to common questions through knowledge articles.

How do I report an issue using the app?

To report an issue, use the 'Request Service' feature. You can quickly submit requests, snap photos of the problem, and use your current location or drop a pin to pinpoint the exact location on the map.

Is the Sacramento 311 app free to use?

Yes, the Sacramento 311 app is completely free to download and use. There are no in-app purchases or advertisements within the application.

How can I track the progress of my service request?

Once you have submitted a service request, you can track its status using your unique Service Request number. The app will also notify you as work is completed, keeping you informed.

What information can I find by looking up an address?

By looking up an address, you can find out your specific waste service day. Additionally, you can determine which council district the address falls under, providing useful local government information.