SafeZone User Reviews

Name: SafeZone
Rating: 3.3 (19 reviews)

SafeZone

CriticalArc Pty Ltd

🔧 Utilities

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Garbage

Absolute garbage of an app that doesn’t do anything that it’s supposed to do. Failing to check in at crucial moments, whether it’s manual or automated.

nightKnight73

23 days ago

Buggy

The app will spontaneously pop up for absolutely no reason and come into the foreground. The red emergency button can then be accidentally pressed. This has happened many times already over the years on this new iphone 17 pro and on my previous iPhone 13 mini, but most times i was able to cancel it in time. But it just happened to me now whilst i was asleep at 1:45am, and i didn’t know. Security called me back but i was asleep and phone was on silent, so it didn’t ring. Thankfully I’m a light sleeper so i realised it and called security back immediately to let them know I’m ok!!

I am unable to tolerate this app anymore and have just deleted it. I’d probably feel a little less safe every now and again, but good riddance!!

Samosutra

5 months ago

Response from developer

Thank you for reaching out, and we are very sorry for the stress and late-night disruption this caused both you and your security team. As an actual alert was received by security, we want to audit your specific account logs immediately to identify the exact alert type and what triggered it. To help us investigate this for you, please contact our technical engineering team directly at support@criticalarc.com with your account details. We take all safety events seriously and want to help you resolve this so you can feel completely secure using the app again

Badly made app

There are many reviews stating this app is bad for policy reasons - over reliance on apps as a replacement for trust and all that, but there’s a bigger picture here. This app is just… really bad!

Whether you pick the fact that it clearly doesn’t use modern size class APIs and has some very iOS 6 looking buttons in there, this app is partying like it’s 2010, and it’s not afraid to flaunt it. But the icing on the cake was when I entered the “diagnostics” screen and just couldn’t get out of it. No back button, nothing. Does this app work? Maybe. Does this app succeed in making a few people a sum of money by selling it to people for whom “compliance” is a headline feature. Absolutely. Is it designed for people to actually use in any way whatsoever? No.

The developers will never read this, or indeed any of these reviews, as they’ve moved on to selling some other terrible “compliance” app no doubt, and I’m sure will be scrambling for the password to the GIT repo for this one when an iOS update breaks it even more than its current state. But just for me, and anyone reading this who appreciates good design, and what iOS Apps should’ve, this app deserves to be punished by a 1 star review.

You’re welcome. Do better.

Lukesworkphone

6 months ago

Response from developer

Thank you for the detailed technical feedback. We assure you our development team reads every review, and we take critiques from our technical users very seriously. To clarify, SafeZone has been our sole focus and flagship product since 2011. We do not build 'one-off compliance apps'; we actively maintain, test, and regularly update this single ecosystem to ensure total reliability. While we are currently working on a refreshed look and feel, the simplicity of our layout is a deliberate choice. The app is engineered to be incredibly responsive and resilient, prioritizing speed and accessibility so users under high stress can get help instantly without visual distraction. We took your report about the diagnostics screen soft-lock seriously but have been unable to replicate the bug internally. We would highly appreciate it if you could share your device model and any specific steps to reproduce it by emailing us at support@criticalarc.com so we can investigate further. Thank you for holding us to a higher standard.

Nice idea but…

Yes I totally agree with others that I am not happy letting the app always know my location and access bluetooth. I do not agree with the app sending notifications so with all of ghese off for me it is not going to be great.

Jezturner100

10 months ago

Response from developer

Thank you for sharing your feedback. We understand your concerns and want to assure you that you retain full control over your location sharing. Here is why the app requests these specific permissions to support your safety: Location: Required to ensure your position can refresh in the background if you are checked in or during an active emergency. Bluetooth: Used to integrate with external wearable alert hardware or to leverage indoor positioning systems, depending on whether your organization has deployed them in your specific environment. Notifications: Strictly used to deliver critical safety updates and emergency alerts. It also allows you to communicate with response teams via text if you are under duress or unable to speak. Your privacy is our priority, and location data is only transmitted when you actively check in, raise an alert, or send a report with a location included.

Good App

Works and does the job to keep students safe

VENGAboysAREbackINtown

a year ago

Quite awful

Quite awful and half-baked, and thus befitting the corporatised UK universities who undoubtedly pay the developers handsome amounts of student fee money to force it upon their “staff”. Brought to you by the purveyors of “The Leading Safety, Security, Wellbeing and Emergency Management Solution” - how lovely that the app can also dispense much needed mental health support (outsourced, canned and depersonalised), something University senior management can then refer to in their weekly mental health emails to demonstrate their passionate commitment to staff and student wellbeing.

Boogie Moscovitch

a year ago

Fantastic app!

This is such a helpful app, it’s really made me feel safe on campus.

beatric2022

a year ago

Amazing Safety Resource

SafeZone is a great app to keep safe on campus and to see where the shuttle is. Also lets you access wellbeing help.

rguckes

2 years ago

Very useful app but here is one suggestion…

Just now I used the app and managed to contact the security of the school to help me out for a non-emergency case. However, I notice that the app would not allow me to call them only but will set off the alarm by default under category of “help”, which is not emergency level. And the security was questioning me why I set off the alarm for a normal case…I was very embarrassed since I didn’t want that either. T_T I do see the different options there on the main page for different level of emergency cases. But unfortunately I have to trigger the alarm from the “help” option, which is compulsory. Ideally it would be helpful if you could give the user the choice to decide whether or not to set off the alarm for non-emergency cases, so that it would not create unnecessary panic among the people and the security team. Just for your notice. Still, good app to support people experiencing potential threatening and inconvenience. Also really appreciate our school security team from UOB ❤️.

tofindthetree

2 years ago

Would be useless in an emergency

I’m in an endless loop of it asking me to sign in with my e-mail address, sending me to my university SSO, validating, showing me my details, giving me only a sign-ON button, and then telling me my account already exists. Delete.

$imon Cowell

2 years ago

Cannot log in

I am already signed up and trying to log in. It asks me for username and password, validates as correct, then keeps presenting me with the sign up screen as though I am a new user. So I cannot log in at all.

Pigasus2

2 years ago

I mistakenly tested the app

There should be a way to cancel an emergency if you made a mistake when testing the app.

OohMama

3 years ago

Good but immense battery draining

The idea of the app is very good, my organisation uses it. But the fact that it requires Always On location services drains my battery too quickly. Last time I checked battery info Safezone used 40% of my batter in the background in a period of 24 hours, and that’s on an iPhone 13 Pro Max with a relatively bigger battery.
There used to be an option to manually “check in” but that no more works if the Always On location prompt is turned off. For that i’d choose not to use the app anymore.

Jordan Masa

4 years ago

Meh

The placement of the emergency button needs to be reconsidered. Overall, the app is okay.

tsh009

4 years ago

Good idea, poorly executed

I am required to check in for my course and to use this app. The fact that it needs continuous access to my location instead of letting me input a timesheet of is ludicrous.

The app crashes whenever I press check in timer (not sure what the button is for)

Sonic lova

5 years ago

Are you kidding me?

It asks to track my location ALL the time even in the background and have my Bluetooth on , and won’t let me use the check in service otherwise. Have you people ever heard of such thing as privacy?!? What about my phones battery?! It will be just knackered. Interface is a disgrace to the IT industry. This app is disgusting

vgtrdk

5 years ago

Cannot sign in

After the last update, it stopped working. When I try to sign in, it asks me to sign up instead and then tells me that my email is already registered and refuses to sign me in. This is supposed to be for security in my university!
Developers: Fix this asap please.

ap2009

5 years ago

I love this App!!

If you are a Curtin Student you need this app. It’s highly recommended!!

KegLuke5

5 years ago

Won’t take phone number entry

Keeps defaulting to an incorrect area code and won’t allow me to put it my phone number. Cannot use this app

lkdiamondnp

5 years ago

Response from developer

Hi. We would really appreciate it if you could let us know which area code you are having trouble using. Could you please send us an email to support@criticalarc.com and let us know? Thanks!

Can’t log in

Asks for email then continues loading endlessly

tombeeforth

6 years ago

Response from developer

Hi, Thank you for reporting this issue to us. Please email support@criticalarc.com so that our support team can assist you with your issue. Kind regards CriticalArc Support