The Worst Financial App
I’m surprised a bank would release an application so poorly designed.
Still not fixing the critical sign in issue?
It’s been months since the new app version was released and numerous reviews complaining that the sign in experience is broken.
Was this app outsourced and you’re not paying the company for an update? Did y’all cut back and let the team go that built it in the first place? Seems like people are just reviewing into the void here with no response for fixing a critical bug. If you can’t sign in then the app is useless.
Please fix it. You’re using web view within the native app for sign in that is botching the passkey process. This is a fixable problem.
At this point, the Sallie Mae brand is taking a hit on this one. It’s just embarrassing.
Was this app outsourced and you’re not paying the company for an update? Did y’all cut back and let the team go that built it in the first place? Seems like people are just reviewing into the void here with no response for fixing a critical bug. If you can’t sign in then the app is useless.
Please fix it. You’re using web view within the native app for sign in that is botching the passkey process. This is a fixable problem.
At this point, the Sallie Mae brand is taking a hit on this one. It’s just embarrassing.
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Username and pass do not autofill from iOS password feature. App is unusable
Username and pass do not autofill from iOS password feature. You have to manually open the passwords app, then copy and paste the password into Sallie Mae. Crazy that this was not fixed during testing phase.
Worst Banking App or website ever!
By far worst app and website I’ve ever used. But on the bright side there 5 year cd rates are some of the best around.
Broken App
Not sure what they did to this app, but it’s broken. Can’t login with it anymore. It keeps getting stuck at some FIDO Authentication. I can only login from a web browser.
Needs a rework
The latest version of the app doesn’t pull from iPhone passwords like the previous version did. Please consider a revision to create something more compatible with the iPhone.
They will lock your accounts
My money has been sitting with them since 2025. They are scammers and thiefs. They will lock your account right after you make a deposit don’t do it . I made a deposit of $2200 into my savings and this guy Angel Martinez decided to lock and steal the money . That’s what they do . You call and nobody picks or help . Don’t fall for it . I learned my lesson the hard way now they have $2200 locked up . Is ponzi bank don’t do it
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A broken web view
I recently created an account and logged into the website with my phone, I used 1password to setup a passkey for login.
When attempting to login to the app I am unable to use 1password for my passkey, thus blocking my login. I had to add text verification instead to be able to login to the app, not well thought out.
Also after logging in it appears to just be a web view within an app, what’s the point?
When attempting to login to the app I am unable to use 1password for my passkey, thus blocking my login. I had to add text verification instead to be able to login to the app, not well thought out.
Also after logging in it appears to just be a web view within an app, what’s the point?
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Terrible
Unable to log in. FIDO authentication works fine on the website but you can’t get past it on the mobile app. The security key prompt never pops up. I’ve looked on the website to see if I need to enable mobile banking, and there is no option for that. The app is useless.
Really cheap app
They may have the best rates but wow this app is basically a web app that doesn’t work great and doesn’t even save your profile
Ridiculously difficult to use
This new update sucks.Can’t pick up password from storage. Have to type in username and password. Says new password already used when not used. Just terrible.
First update in years is a fail
First, STILL no landscape support for iPad. Then, the first time one logs in (after doing the 2FA prompts), cannot even navigate to see account balances, transfers. App froze, then threw an error. Figured I’d log out and back in to try again. Nope. Even the log out link threw an error and said to try again later or call. Such a a shame in this day and age not to have a functional, well-designed and secure banking apt.
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Worst sign on for any app
It’s great that they finally added a second verification, but their signon isn’t compatible with the iPhone password app. How could any viable company make an app that isn’t compatible with one of the major devices used by their customers.
If I could give -5 stars, I would!
The previous version of the app was probably from the 1900s but at least you could check your balance without major trouble. This “new version” is unusable! If it took this bank this long (YEARS!) to update this app and this is the best they can do, I simply need to go somewhere else. If this is the quality of their IT infrastructure, I can’t imagine what kind of support they would be able to provide if I ever need real help! An embarrassment of an app for any bank!
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Online Banking for busy people
I discovered this banking online years ago. Their rates for money markets and savings accounts are higher than many others. Easy to transfer, link to other accounts and for writing paper checks whenever necessary. I highly recommend everyone to open an account for free of charge!
New App is Horrible
The newly redesigned app's UI is horrible. Immediately upon launch it goes in to an integrated web browser which looks and feels horrible.
I get doing it this way simplifies things but the UI of it is horrible. It is allowing to scroll left to right when there should be no need to.
Also, no support for syncable software passkeys, let alone hardware keys.
I get doing it this way simplifies things but the UI of it is horrible. It is allowing to scroll left to right when there should be no need to.
Also, no support for syncable software passkeys, let alone hardware keys.
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Just use the website
The app won’t use my Face ID to enter my login info or let me use the iOS passkey for verification. Sometimes the login page won’t even load.
Still no Face ID after 2026 update
Still no Face ID, you added MFA which is great but still no option for biometric login at least for IPhone
No Access
I have not been able to access the application since this new update.
No Face ID?
Please simplify the login process
