Useless app
This app is, by far, the worst banking app I’ve ever seen. It’s completely useless except for checking account balances and ordering checks. You cannot transfer money, make a deposit, view statements, or any other basic function offered by every single financial institution on the planet. Local credit unions and tiny online banks offer significantly better apps. You must use the desktop site if you want to do anything other than view your Sallie Mae account balance. And it hasn’t changed in over 10 years. I’m finally moving my money to another financial institution, as clearly Sallie Mae doesn’t care about improving the user experience for their customers. There’s been a glitch for MONTHS where you can’t autofill password, so the app forces users to manually input their username and passwords. This is basic stuff they can’t manage to get right and don’t care to correct. So the app has always been terrible, and they somehow have managed to make it worse lol. Shockingly bad and shameful for such a large bank. A 5th grader could design a more functional app.
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Works Fine but very limited
Works fine on iphone despite the comments. Very limited functionality but let's be honest, you chose iphone over Samsung so you made that decision yourself and should be used to it.
Can’t autofill password
Very poorly made outdated app that’s nothing but a wrapper for the mobile website. Can’t even autofill username and password because it just stays blank after Face ID. I ended up just saving the website to a home screen icon and it’s basically the same functions as the app, except autofill works correctly in Safari.
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Functional but Hostile to Users Interested in Password Security
My main complaint is that the login screen refuses to accept input from password manager apps, forcing users to either painstakingly manually enter a secure password or choose a much less secure password that is easy to remember and to input
Otherwise, it’s just a no-frills app that has basic banking functions
Otherwise, it’s just a no-frills app that has basic banking functions
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Better than average interest, TERRIBLE APP
Somehow the most recent update made this app worse than it was before. Less functionality and now the deposit button only allows you to see your deposit history and doesn’t let you make a mobile deposit which is almost the only reason I used the app at all since there’s no brick and mortar bank for me to take this too. Seriously Sallie Mae, suck less and hire new people for IT.
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If not for the APY, I’d take my cash elsewhere
Your app is useless on the iPhone. I’d give you any feedback I had on functionality if it would ever allow my login to happen.
Logging In
I constantly have a problem logging in
Worst App Ever
Update your app for easy login!!USE FACIAL RECOGNITION. IT IS SO BEHIND!!!what is wrong with you!!!
App broken. Can't login with passkey
This app is noting more than a carbon copy of their mobile site, except that you can't login because the app doesn't correctly trigger iOS to ask for a passkey.
The Worst Financial App
I’m surprised a bank would release an application so poorly designed.
Still not fixing the critical sign in issue?
It’s been months since the new app version was released and numerous reviews complaining that the sign in experience is broken.
Was this app outsourced and you’re not paying the company for an update? Did y’all cut back and let the team go that built it in the first place? Seems like people are just reviewing into the void here with no response for fixing a critical bug. If you can’t sign in then the app is useless.
Please fix it. You’re using web view within the native app for sign in that is botching the passkey process. This is a fixable problem.
At this point, the Sallie Mae brand is taking a hit on this one. It’s just embarrassing.
Was this app outsourced and you’re not paying the company for an update? Did y’all cut back and let the team go that built it in the first place? Seems like people are just reviewing into the void here with no response for fixing a critical bug. If you can’t sign in then the app is useless.
Please fix it. You’re using web view within the native app for sign in that is botching the passkey process. This is a fixable problem.
At this point, the Sallie Mae brand is taking a hit on this one. It’s just embarrassing.
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Username and pass do not autofill from iOS password feature. App is unusable
Username and pass do not autofill from iOS password feature. You have to manually open the passwords app, then copy and paste the password into Sallie Mae. Crazy that this was not fixed during testing phase.
Worst Banking App or website ever!
By far worst app and website I’ve ever used. But on the bright side there 5 year cd rates are some of the best around.
Broken App
Not sure what they did to this app, but it’s broken. Can’t login with it anymore. It keeps getting stuck at some FIDO Authentication. I can only login from a web browser.
Needs a rework
The latest version of the app doesn’t pull from iPhone passwords like the previous version did. Please consider a revision to create something more compatible with the iPhone.
They will lock your accounts
My money has been sitting with them since 2025. They are scammers and thiefs. They will lock your account right after you make a deposit don’t do it . I made a deposit of $2200 into my savings and this guy Angel Martinez decided to lock and steal the money . That’s what they do . You call and nobody picks or help . Don’t fall for it . I learned my lesson the hard way now they have $2200 locked up . Is ponzi bank don’t do it
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A broken web view
I recently created an account and logged into the website with my phone, I used 1password to setup a passkey for login.
When attempting to login to the app I am unable to use 1password for my passkey, thus blocking my login. I had to add text verification instead to be able to login to the app, not well thought out.
Also after logging in it appears to just be a web view within an app, what’s the point?
When attempting to login to the app I am unable to use 1password for my passkey, thus blocking my login. I had to add text verification instead to be able to login to the app, not well thought out.
Also after logging in it appears to just be a web view within an app, what’s the point?
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Terrible
Unable to log in. FIDO authentication works fine on the website but you can’t get past it on the mobile app. The security key prompt never pops up. I’ve looked on the website to see if I need to enable mobile banking, and there is no option for that. The app is useless.
Really cheap app
They may have the best rates but wow this app is basically a web app that doesn’t work great and doesn’t even save your profile
Ridiculously difficult to use
This new update sucks.Can’t pick up password from storage. Have to type in username and password. Says new password already used when not used. Just terrible.
