Highly unreliable
Response from developer
Dear Abhishek, We regret the inconvenience caused due to the driver’s conduct. Appropriate action has been taken, and the driver has been blocked from our platform for his unprofessional behaviour. Thanks, Savaari Team
Too costly and overall not great experience
So, final word of caution, avoid them. In care you have any issues their support team is also bad and doesn’t help and you might end up talking to their vendors directly .
Response from developer
Dear Vyom, We, as a team, always strive to offer competitive rates and the best possible service to our customers. We regret that your experience did not meet your expectations. If you could help us with the booking ID or package details, we will relook into the fare charges and assist you further. Thanks, Savaari Team
Left my family stranded at the absolute last minute
Response from developer
Dear Sir, This is a serious concern, and we sincerely regret the inconvenience caused. Kindly share your booking ID so that we can investigate the matter thoroughly and take appropriate action. Thanks, Savaari Team
Worst service Savaari in 2000 cities, don’t book, please
Response from developer
Dear Ratnakara, We regret the inconvenience caused due to the cancellation. Our team is continuously working to expand and strengthen our network so that we can provide services to all our customers. Thanks Savaari Team
Dont book from this app
The cab provided through MakeMyTrip - savaari was extremely dirty and unhygienic. During the trip, the driver repeatedly stopped to search for CNG and even took an unnecessary detour of around 18 km, wasting our time. After failing to find CNG, he demanded that we pay for petrol ourselves and suggested that he would not continue the journey otherwise.
The most concerning part was the behaviour of the driver and the vehicle owner. There were three passengers in the cab, including two female passengers, and the constant arguments, pressure, and harassment made us feel extremely uncomfortable and unsafe throughout the journey.
What disappointed us even more was MakeMyTrip's handling of the complaint. Despite having video recordings, photos, and other evidence, our concerns were not properly addressed. We were initially led to believe that a full refund would be provided due to the severity of the issues, but later we were offered only ₹200 as compensation.
Customer safety, comfort, and accountability should be a priority for any travel platform. Unfortunately, based on our experience, MakeMyTrip failed on all three counts. I would strongly advise other travelers to think twice before relying on their cab services.
Response from developer
Dear Sir, We sincerely regret the inconvenience and discomfort caused during your trip. The issues you have highlighted regarding the vehicle condition, driver conduct, repeated fuel stops, and the overall experience are not in line with the service standards we strive to maintain. Thank you for bringing these concerns to our attention. We have shared your feedback with the concerned team and will ensure that appropriate corrective measures are taken to improve service quality and deliver a better customer experience in the future. Thanks, Savaari Team
