Good Company
Have always been there to give advice and support when needed. SCAN definitely seems to be concerned about any problems that arise and gives advice when needed.
Poor Website
Nothing shows in this website or online. Request all get mailed you. Trash
Horrible insurance and horrible app
Do not get this insurance! I feel like I basically have no insurance due to the fact that nobody really takes it, and “Scan” is basically the umbrella over the different parts like medical, dental, and vision. And nothing is upfront and easy to figure out. And this app is a joke. You would think it would be a pretty basic function to find out who and what facilities are covered but nope! I even tried calling the 24/7 nurse line to find out what emergency room I can go to and even she couldn’t get it to work! She told me to just call the emergency room to see if they take my insurance! Never thought I would say I want to go back to United Healthcare, but I could at least find what I was looking for in their app!
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App is useless
Unable to pay our bill, keeps failing. When you call in it fails to work there. If they can’t handle simple payments how can we trust them to handle our healthcare? Scan gets 1 star for their app and their service
Most options don’t wotk
Most options presented on this app turn red and don’t work when you click on them. Other options like looking up authorizations or downloading documents will not load or they tell you to call a representative. Pretty much useless app as far as I can tell.
