App is useless
Unable to pay our bill, keeps failing. When you call in it fails to work there. If they can’t handle simple payments how can we trust them to handle our healthcare? Scan gets 1 star for their app and their service
Most options don’t wotk
Most options presented on this app turn red and don’t work when you click on them. Other options like looking up authorizations or downloading documents will not load or they tell you to call a representative. Pretty much useless app as far as I can tell.
Not good for iPad
Not very good for use with iPad won’t size to full screen
Website is confusing
Therapist
Thee Worse
Ask any medical professional their opinion of the worse Health Plan personnel : SCAN
Apps
Still can’t use. None of the applications work.
Lisa ouellette
This app is not user-friendly. If I look something up under my plan, it should show doctors I can go to. I spent the whole morning trying to find a doctor that will take my plan and not a single one that was on the SCAN network will take my insurance. Why do I pay this money for SCAN? It’s bogus.
Bad app. Don’t bother downloading it
Hardly anything works on the app. Face ID doesn’t work. I can’t setup auto bill pay. I can’t access vision benefits or providers. Everything results in a blank screen. I’ve been reporting these issues for months but nothing has been fixed.
Horrible
The use express scripts which is super horrible
SCAN CANT
Abysmal App takes users to blank screens!
Really bad insurance
My wife has been lied to throughout 11 days that her meds are on the way so finally we did a walk in to the doctors office where they have also been lying to us so if u want scan get ready for a er visit because a bad doctors office and bad scan insurance will insure your visit to the er bad combination and going through scan representatives and pharmacist will lie too you also and yes we will be leaving scan and this doctor it hurts to be asking both parties for help and being ignored and lied to do not sign up with scan and if you have then leave scan this insurance company is riddled with fraud absolutely criminal scan employees lie never tell the truth in few days my wife will be hospitalized because she will have no meds truth is scan only pics choose who will have meds and yes I’m turning scan in for an investigation and hopefully shut scan down
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Way too difficult
All I want to do is check my payments. Impossible
Dental premium
I am not able to pay my dental premium online on my laptop or my telephone app. I have done it before more than once, but for the month of February, the website won’t let me pay.
Wonky site
This is NOT efficient or user friendly. There is no place to make automatic payments and the request made on the site must end up in a dead-end. The “Vision” portion of the app as well doesn’t respond. This phone App needs an entire overhaul!
Don’t schedule a call back
I scheduled a call back and it put me in line to talk to someone, instead of someone calling me back and talking to me.
Website
Your website makes it difficult to find what your looking for. Example: I want to look up the doctors that accept Scan. Hunted around the app can’t find where to look. Remember we are talking about elderly people that need all the easy stuff they can get when looking up things on you website.
Many nonfunctional unresponsive “buttons “ on the app
The flex essentials is the most significant nonfunctional button. Takes you nowhere. Try to use the benefit in the store, Walmart apparently ibuprofen isn’t covered and at Costco for same product the teader wants you to call the bank.
Emad love scan
I do like this insurance too much
Work in progress
I’m not sure what the value of this app is over the website login. Seems to do about the same thing.
I assume it’s new, because some of the functions don’t work (like paying the bill… broken link)
I assume it’s new, because some of the functions don’t work (like paying the bill… broken link)
Your Website Sucks
Why do I have to request a form for authorization for auto pay and then send it to you? This is inconvenient. This will be the only year that I will use your healthcare plan. Plus the use of one gym that’s miles away from my home.
