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Unfriendly
The whole Shipt experience is becoming less user friendly. The app gets stuck on one store, so the app has to be force stopped or even deleted to change shopping sites. Texting often doesn’t work because of app problems. Shoppers are paying less attention to details. We are considering not renewing and just using individual store delivery options.
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Garbage now
Shipt use to be great. You pay for a premium membership per much to be a test dummy for new shoppers. It’s no longer worth paying for the membership and the up charge on every item.
Don’t want to pay their drivers a livable wage
They stopped operations in Seattle because new regulations require drivers get paid livable wage. Guess Shipt doesn’t want to pay their employees fairly. Don’t use them, don’t work for them. Let them sink their own ship(t).
Customer service amazing
Very good help
I was disconnected from my account
I’m in the middle of ordering my food and the text told me to get in touch with my shopper. I tried to get in touch with my shopper and I was disconnected and lost my account. I don’t know whether or not I’m getting my food or not. Now I gotta start all over and start up a new account and I don’t think this is what I wanna do or should do. I was very happy with Shipt with Publix until today.
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Great
I got Shipt as a bonus from Target, but now I have used it with other stores as well. It’s a very good, if not better, alternative to the competitor. I like that you can save favorite shoppers, and the shoppers are extra-friendly.
Multiple issues
Please escalate to engineering
1. We have a phantom cart that always has 36 items in it. If we adjust it reappears and causes our orders to includes items we didn’t add, but are remnants of this old cart.
Please advise.
2. Cant reschedule order without calling overseas
Many times our orders get postponed multiple times. Then it becomes late (after 11pm) and we have to call and spend 10 minutes trying to get to a human so we can reschedule for the next day.
Can you fix it so we can change without calling and wasting our time and yours?
3. Can’t use rewards at stores like Meijer. We have thousands of points and you seem to have no way to utilize these.
This means instead of using Shipt and giving you money we have to go to the store ourselves.
Seems like this goes against your business model to force people to go to the store. Or maybe I’m missing something?
1. We have a phantom cart that always has 36 items in it. If we adjust it reappears and causes our orders to includes items we didn’t add, but are remnants of this old cart.
Please advise.
2. Cant reschedule order without calling overseas
Many times our orders get postponed multiple times. Then it becomes late (after 11pm) and we have to call and spend 10 minutes trying to get to a human so we can reschedule for the next day.
Can you fix it so we can change without calling and wasting our time and yours?
3. Can’t use rewards at stores like Meijer. We have thousands of points and you seem to have no way to utilize these.
This means instead of using Shipt and giving you money we have to go to the store ourselves.
Seems like this goes against your business model to force people to go to the store. Or maybe I’m missing something?
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No one ever picks up the order in a timely fashion.
I am disappointed that you charged me an annual fee when I am already charged a monthly fee and I cannot get anyone to pick up my order.
shipt sucks
No receipt given from the store. Which sucks because if I need to exchange something I can’t without involving shipt and getting stuck with shipt “credit” instead of a refund
Great App
Shipt is great for ordering, selection, and ease of use, but the app does not have a live activity feature for the lock screen, which would be incredibly useful for being able to see when drivers are getting closer without having to open the app and check. Other than that, I’ve found the drivers to be amazing and communicative with stellar performance and reliability.
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Constant rescheduling
I’m in nyc my order was rescheduled 4 times b/c they had no driver. How in NYC?This app is always having issues. Waiting for my refund and I will be deleting
Thank you
I had trouble with my account and you worked extremely fast on solving the problem!! Thank you so very much!!!!!!!
Cant reschedule order without calling overseas
Many times our orders get postponed multiple times. Then it becomes late (after 11pm) and we have to call and spend 10 minutes trying to get to a human so we can reschedule for the next day.
Can you fix it so we can change without calling and wasting our time and yours?
Can you fix it so we can change without calling and wasting our time and yours?
Target C360 members
Target C360 members can use Shipt for Grocery delivery - lot of folks don’t know about it
Love this
Even tho it can be shotty at times I love this app. The shippers I usually get actually care and are friendly!
Customer service
I have had nothing but amazing experiences using Shipt. Tried instacart and it was awful. Learned my lesson. Shipt is so vastly superior.
App Has Become Un-usable
When I open the app, the pop-up to rate and tip the shoppers will not go away unless I tap constantly outside of the pop-up. It goes through allll of the shoppers from past orders even after I’ve rated my most recent shopper.
Also, when I add something to my cart from the search screen, it scrolls me down to “Things I Might Be Interested In.” When it does this I cannot update the quantity of what I want unless I scroll back up.
I use this app everyday and I’m now considering switching delivery services because of these issues.
And yes, I have deleted and reinstalled multiple times and the pop-up thing is still happening.
Update: the intro is TOOO LONG! I’m just trying to order groceries and now I’m reluctant to even open the app because of the intro.
Also, when I add something to my cart from the search screen, it scrolls me down to “Things I Might Be Interested In.” When it does this I cannot update the quantity of what I want unless I scroll back up.
I use this app everyday and I’m now considering switching delivery services because of these issues.
And yes, I have deleted and reinstalled multiple times and the pop-up thing is still happening.
Update: the intro is TOOO LONG! I’m just trying to order groceries and now I’m reluctant to even open the app because of the intro.
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So Many Rescheduled Orders - It’s Heartbreaking.
It seems like there are certain times of day or even certain times of the year that make it difficult to get a Shipt Shopper (“Independent Contractors” as they are called) to accept requests from the loyal members. The app does not provide reasons why said “Independent Contractors” let the Members down nor does it provide a substitute Shopper in a timely manner. Please correct these defects in the app as soon as possible.
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Let down
Wasn’t able to use EBT for Safeway shipt order
