Seems like search isn’t working well and checkout keeps glitching
I’m not seeing all items from a designer shown - seems like filtering might be broken. Ex: I looked for all items by the designer Ayr and not everything popped up - I just happened to see a pair of their striped shorts in another search in the app. And I keep getting errors at checkout and having to restart the app.
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Worst Customer Service - spend your money at Revolve
WORST customer service if you want to speak with a supervisor. I was hung up on twice.
Please Add the Wishlist Button Back
I neverrrr update and ofc the one time I choose to you all remove something so important. I’m scrolling trying to add to my list and can’t find the little button and to my surprise and dismay it’s gone and there’s a line alllll the way down the product page to add to wishlist. NO! That’s annoying. WHO wants to scroll down the whole product page for that ughhh. Please fix and leave good things alone. lol thanks
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The worst experience
I had an extremely disappointing experience with this app and service.
I placed an order using a promotional discount that was actively advertised. The order went through, payment was authorized, and I believed everything was fine. Later, without any prior warning or clear explanation, my order was cancelled and my account was completely disabled.
No specific reason was provided. No opportunity to fix anything. Just a generic message saying they “decided not to proceed.”
This happened during the holiday season, and the purchase was meant to be a gift for myself. Instead, I was left with a cancelled order, a disabled account, and no time to make proper alternative arrangements — which effectively ruined my holiday plans.
What’s the point of promoting discounts and encouraging users to place orders if the company can simply cancel them afterward and block accounts without explanation?
Lack of transparency, poor customer experience, and zero accountability. I would strongly advise others to be cautious before relying on this app, especially for time-sensitive or holiday purchases.
I placed an order using a promotional discount that was actively advertised. The order went through, payment was authorized, and I believed everything was fine. Later, without any prior warning or clear explanation, my order was cancelled and my account was completely disabled.
No specific reason was provided. No opportunity to fix anything. Just a generic message saying they “decided not to proceed.”
This happened during the holiday season, and the purchase was meant to be a gift for myself. Instead, I was left with a cancelled order, a disabled account, and no time to make proper alternative arrangements — which effectively ruined my holiday plans.
What’s the point of promoting discounts and encouraging users to place orders if the company can simply cancel them afterward and block accounts without explanation?
Lack of transparency, poor customer experience, and zero accountability. I would strongly advise others to be cautious before relying on this app, especially for time-sensitive or holiday purchases.
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Horrific UI
How is it the year of our Lord 2025 and an Amazon-backed company can’t figure out how to make an app both compatible in portrait and landscape mode?
REALLY GOOD!!
I got my package a day earlier and it was a great experience with Shopbop overall.
Decent app but needs to better serve male customers
In general, I haven’t had any issues with the app; however, it needs to do better to serve its male customers. The main interfaces are all geared towards women’s items and many of my recommendations are for women’s clothing as well. It’s very unwelcoming.
Such a shady app
App allows you to add a promo code and makes it look like an item is eligible for discount. The most price of the item will be reduced, but will actually not apply it once you sign in.
Logged in 10 times
I’m trying to see my hearts on the app, and it keeps asking me to log in. I’ve logged in 10 times now, even got emails saying someone is logging in, but every time I try to look at my account it’s asking me to log in again
Please fix scrolling
Scrolling is so choppy or something that I get motion sickness. I am going to have to uninstall the app and shop in the web browser. Please figure this out! It hurts my brain.
Buggy then, buggy now. And oh, bad customer service
Same as the real reviews here. No joke. I’d rather buy at Amazon (and the items are there, too!) where I can shop along with my other items hassle free. Please pretty please fix your customer service. This isn’t customer obsession at best. Thank you 🙏🏼
Not a legit online shop
This company cancels orders and blocks accounts left right and centre. Read all reviews online -google jt. It happened to me and hundreds of others. Some items they might legitimately sell whilst a lot of others are just props of fake sales to lure people in to spend.
Absolutely a joke.
Absolutely a joke.
Poor filters
So selling so many items and not cheap one would expect something better
Wanna buy clothes ? Sure . Go for CLOTHING , select your size and then scroll through 2216 items
Seriously? No more specific filters like pants or dresses ?
Oh it’s only reserved for full price items but if you click on sales - forget it
Well , there are better places to shop
Wanna buy clothes ? Sure . Go for CLOTHING , select your size and then scroll through 2216 items
Seriously? No more specific filters like pants or dresses ?
Oh it’s only reserved for full price items but if you click on sales - forget it
Well , there are better places to shop
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Hate this app
Horrible!!!!! Says they have a size and they really don’t when you try to buy it it says they don’t have it, also it’s impossible to pay, it keeps going on a loophole and doesn’t let you finish. I had well over $600 in my cart and at the time of paying it wouldn’t let me, I tried like a thousand times, I will not waste my time in this app.
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Need IPad App
Love Shopbop - Please make an iPad App that is compatible with the horizontal orientation
Horrible customer service
I was excited to order from Shopbop but I had a horrible experience with customer service. None of my items fit which is unusual for me when online ordering and the quality wasn’t great either. Waste of money & a huge hassle. I’ll stick to companies with top tier customer service and policies going forward.
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FIX THE BUG!!
I’m unable to see pictures in the shopping cart and I can’t load any pictures when I open the product pages!
If I could give it like negative 10 stars I would
Purchased over 30 items for them to say over 20 hours later that we don’t processes multiple item orders now I’m sitting waiting for 30x100 to be refunded to me
Customer support is a joke
SAVE YOURE MONEY AND GO SOMEHWHERE ELSE!
Customer support is a joke
SAVE YOURE MONEY AND GO SOMEHWHERE ELSE!
Weirdest transaction i ever encountered
Shi purchased 4 sneakers (1 for me and 3 for my siblings) and for the first time in my life after 3 days it got rejected, without any explanation. When i emailed they responded stating some weird policy against purchasing multiple items from a vendor- despite my explanation of what my purchase was for (which isn’t normally needed for such a small and clearly different styles and sizes quantity)- I don’t recommend Shopbop at all due to this poor service and waste of time
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Worst Experience Ever
I bought a headband on this app and decided to return. Not only did my return take almost three weeks to reach them, but it hasn’t been processed yet and it’s coming up on a month. What a waste of time.
