Smoov User Reviews

Customer Experience

Positive experience12.8% of reviews
Neutral2.3% of reviews
Negative experience84.9% of reviews

~ Based on 86 written reviews from the US App Store.

What users say

Is Smoov Safe?

Not enough ratings yet to assess Smoov.

Is Smoov Legit?

Smoov is no longer available in the App Store. AppsHunter Legitimacy Score for Smoov is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Have you tried it yourself?

Arrived to this beautiful “smart” charging station underground. Naturally, it requires internet. Naturally, there’s no signal. And you must pay before plugging in, so I had to run outside several times.

Also, to check if it’s actually charging, you wait about 15 minutes for the app to update — even when tapping “Refresh.”
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App needs Wireless - also where it does not exist

Totally useless as an app for vacationers - no other payment options available then this app and it needs a connection.

So deep in a parking garage with here is not network and you can try and try and try .

Useless!!

Terrible

It’s genuinely an embarrassing for the developers to put there name on this app.

Very poor

The app is very poor quality, the charging points are often faulty and the charging speed is very slow. I do not recommend this company, very unreliable app and poorly built. Average charge speed is never more than 2kw despite the app saying the unit can handle 22kw. Avoid and use other services instead. Pre charging £30 is very frustrating too, the app fails multiple times and pre charges repeatedly. In one session I was pre charged 8 times £30!
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Very bad

This app offers a poor user experience and extremely unresponsive customer service. On top of that, it charges some of the highest prices in the market.

Absolutely hopeless

The app experience has been incredibly frustrating. It often takes 20 or more attempts just to start a session, and even then, it’s hit or miss. The app is extremely glitchy and unreliable. Customer service is responsive but ultimately unhelpful — they can’t provide reference numbers, updates, or connect me with someone who can resolve the issue. There’s no sense of accountability or escalation process. Overall, the service has been extremely disappointing and unacceptable.
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-5Sterne

Absolut unmöglich.
Keinen Nutzen.
Schlecht programmiert.
Wirft ein sehr negatives Bild auf die Firma.
Allego wirkt damit nicht vertrauenswürdig.
Kandidat für die Marktbereinigung.

72 Cent/kwh Allego Abzocke

Installiert und Preise für unverschämt eingestuft. Wann stoppt das Kartellamt endlich diesen Wucher?! Infrastruktur plus Strom max. 40 Cent/kWh alles andere ist Abzocke. Der Youtuber Michael Schmitt hat Recht: Dieses Ladechaos mit den ganzen Karten und Apps behindert die eMobilität! Installation dieser App nicht empfehlenswert!!!
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Impossible d’ouvrir des liens

Impossible d’ouvrir un lien dans l’application pour lier une carte de fidélité

Terrible payment process

In the world we live in, how is ApplePay not a payment option?!?!
Nobody carries physical credit cards on their person anymore. And Scandinavia has trained us to be this way!!!!
Every single payment system that is meant to work anywhere in the Scandic regions should have Apple Pay as a standard payment option. Period.
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Impossible d’enregistrer une CB

Cette application est catastrophique, on passe un temps fou à essayer de payer par CB. Impossible de l’enregistrer simplement. Les autres réseaux sont meilleurs..

Terrible experience

Went to charge car for first time, didn’t expect to get ripped off. It kept on saying that payment had failed, so tried 3 times, and later realised that it has taken my money 3 times. My the app show no record of my using it or receipts for the payments which I need as company car. I now need to figure out how to get my money back. Will not use again.
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Nul

C’est l’application la plus nul que j’ai jamais vu de toute ma vie on vous prend 40€ vous n’avez même pas encore chargé et en plus la charge ne se fait pas vraiment naze

Inutile

Contrairement à ce qui m’a été dit par téléphone suite aux multiples pannes des bornes à l’utilisation du badge Chargemap, ce même badge ne peut être ajouté sur l’application.

Teuer

Wow, über 0,70€ über diese App. Wenn ich meine Fremdkarte von EWE benutze zahle ich nur 0,64€. Wie kann es sein, dass es beim Anbieter direkt teurer ist?

Erstaunlich schlecht

warum lädt fast nie jemand bei Allego?
unverschämt teuer
katastrophale App

Bitte aus dem AppStore entfernen

Es gibt 2 Möglichkeiten bei diesem Ladenetzwerk:
1: Säule nicht verfügbar
2: Zahlung geht nicht „Something went wrong“
Es wirkt fast wie ein Scam um Kreditkartendaten zu sammeln

Schlechter als schlecht

Ohne Worte

Geht gar nicht

Installiert, Preise gesucht, irgendwann dann mal gefunden und direkt wieder deinstalliert.
Das ist absolut unverschämt!

Letzter Dreck!

Funktioniert nicht richtig. Und wenn man den QR mit dem Handy erfolgreich gescannt hat, meldet es das nur mit Ladekarte funktioniert.
Offenbar eine Ladestation hingestellt ohne vorher zu prüfen ob Empfang besteht.