can’t change it from PDT TO EDT
having trouble getting it to match my time zone, making it hard for clients to select a correct time and book with me. i tried to deal with customer support and figure everything out and still couldn’t, however i do enjoy the app if that can be resolved.
Not mobile friendly anymore
I’ve been on square appointments with my business for 5 years or so and recently their updates in the calendar format on the phone are absolutely not phone friendly! Clearly they don’t test it on a phone anymore as the keyboard covers the personal time entry notes so you can’t see what your writing and it’s so clunky now and time consuming to put in when your on the go and running a business..the interface changes they have made over the last few months just keep changing and most of the them not for the better sadly we are looking at moving away from square because no care is given for us mobile service businesses on the go! This is what an app is for!
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Response from developer
We're sorry to hear you had a negative experience. We'd appreciate the opportunity to learn more about what went wrong and how we can improve. If you're open to it, please reach out to our Support team so we can better understand your feedback and assist you.
Great
Easy to use for myself and my clients.
The app was good
You can tell the various teams don’t speak to each other as they build or work on features, because the whole user journey from a-z don’t make sense, but it makes sense within a small area. There are constant bugs now in this app as well, I wish I could write and give you every bug I find which is daily, and I’m a professional app dev myself, so I’m not some user who doesn’t understand what a bug is, I’m telling you it’s riddled with bugs
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Excellent
I’m a professional astrologer based in Melbourne. For a long time, I had been trying to create a booking website for my professional services. I tried many times, but the process always felt complicated.
Later, I discovered that there are appointment booking apps that make the whole process much easier. I searched on Google and found many options, but Square seemed the easiest to use. So, I created a business profile on Square.
Now, booking appointments is simple and hassle free, making it much more convenient for both me and my clients.
Later, I discovered that there are appointment booking apps that make the whole process much easier. I searched on Google and found many options, but Square seemed the easiest to use. So, I created a business profile on Square.
Now, booking appointments is simple and hassle free, making it much more convenient for both me and my clients.
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Response from developer
Thanks so much for sharing your experience! We're glad to be part of your journey. Let us know if there's ever anything else we can support you with.
Great for my business
I've been in business for 26 years as a massage therapist and so far this has been great for me to make appointments with my clients
Appt app
Helped me get my appointments together
The worst most complicated app
Every simple task is a problem. Extremely difficult app. Absolutely gave me anxiety. Do not recommend
Bueno
Muy bueno lo recomiendo
Square used to be better.
Square sucks now!! Takes forever for appointments to load in and for app to start up when it used to be much quicker. And now they’ve made it more difficult to quickly select a time to block for personal events.
Worse customer service
Loved the app until I started encountering glitches and reached out to their customer support…it’s been 15 days since I’ve been promised a return call or email. I’ve sent multiple follow up emails and still have not had a response. Honestly one of the worst customer service experiences I’ve ever encountered. Too bad for square as our national company was considering setting up an account with them.
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Fantastic Appointment Schrduler
⭐⭐⭐⭐⭐
Square Appointments has been an excellent solution for our business at Know What AI Sees™. It makes scheduling AI strategy sessions and consultations incredibly simple for both our team and our clients.
The online booking experience is clean, intuitive, and professional, allowing clients to easily choose a convenient time without the back-and-forth of emails or phone calls. Automated confirmations and reminders help keep everyone on schedule, and the overall platform has been reliable and easy to manage.
As a technology-focused company, we appreciate software that delivers a seamless customer experience while helping us stay organized. If you’re looking for an appointment scheduling platform that’s easy to use for both businesses and customers, Square Appointments is an outstanding choice.
Square Appointments has been an excellent solution for our business at Know What AI Sees™. It makes scheduling AI strategy sessions and consultations incredibly simple for both our team and our clients.
The online booking experience is clean, intuitive, and professional, allowing clients to easily choose a convenient time without the back-and-forth of emails or phone calls. Automated confirmations and reminders help keep everyone on schedule, and the overall platform has been reliable and easy to manage.
As a technology-focused company, we appreciate software that delivers a seamless customer experience while helping us stay organized. If you’re looking for an appointment scheduling platform that’s easy to use for both businesses and customers, Square Appointments is an outstanding choice.
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Terrible last update
After the latest update, creating personal events has become incredibly frustrating. Something that used to take just a few seconds now requires going through far too many screens. If I simply want to block off some time so clients can’t book that slot, it takes much longer than it should.
On top of that, it’s almost impossible to write a note. The keyboard covers the text field, so I can’t even see what I’m typing. That leads to typos, missing spaces, and other mistakes. I also can’t properly paste text or links into the note.
Please just bring the old workflow back. The new version is much less efficient and makes using the app significantly more difficult.
On top of that, it’s almost impossible to write a note. The keyboard covers the text field, so I can’t even see what I’m typing. That leads to typos, missing spaces, and other mistakes. I also can’t properly paste text or links into the note.
Please just bring the old workflow back. The new version is much less efficient and makes using the app significantly more difficult.
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You must ask for reviews before people actually use your garbage
I would be embarrassed to have anything to do with the creation of this malfunctioning piece of garbage. You are truly the WORST technology I’ve ever dealt with. Since dial up. That’s how bad this app malfunctions. Save yourself the headache.
Time zone issues
I have been dealing with a serious timezone issue with Square Appointments since May 2026, and it is affecting my business.
My business location timezone is correctly set to Pacific Time (Vancouver, Canada), but appointments and business hours after the daylight saving time change in November are displayed one hour incorrectly.
I have checked everything:
* My iPhone timezone is correctly set to Vancouver/Pacific Time.
* Square Dashboard location shows Pacific Time.
* The issue happens on the Square App and Safari.
* On iOS devices, appointments added from the confirmation message to Apple Calendar are also shifted by one hour.
* My customers’ iPhones have the same calendar issue when adding the appointment.
Interestingly, when I access Square from a desktop Chrome browser, the schedule appears correct, which suggests this may be related to how Square handles timezone/DST information on iOS devices or calendar integration.
I have contacted support multiple times since May 30 and provided screenshots, but the issue is still unresolved. This is causing stress because future appointments are already being booked and I need reliable scheduling.
Please investigate this timezone/DST issue, especially for Vancouver/Pacific Time users.
My business location timezone is correctly set to Pacific Time (Vancouver, Canada), but appointments and business hours after the daylight saving time change in November are displayed one hour incorrectly.
I have checked everything:
* My iPhone timezone is correctly set to Vancouver/Pacific Time.
* Square Dashboard location shows Pacific Time.
* The issue happens on the Square App and Safari.
* On iOS devices, appointments added from the confirmation message to Apple Calendar are also shifted by one hour.
* My customers’ iPhones have the same calendar issue when adding the appointment.
Interestingly, when I access Square from a desktop Chrome browser, the schedule appears correct, which suggests this may be related to how Square handles timezone/DST information on iOS devices or calendar integration.
I have contacted support multiple times since May 30 and provided screenshots, but the issue is still unresolved. This is causing stress because future appointments are already being booked and I need reliable scheduling.
Please investigate this timezone/DST issue, especially for Vancouver/Pacific Time users.
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Response from developer
We are so sorry to hear about this. It's currently a known issue that our engineering team is currently investigating and working on. We expect the fix to be released in the next app update (scheduled for July 22). If you're still experiencing trouble after the update, please reach out to us so we can continue troubleshooting.
Business guru
I’ve had my business with square pre pandemic, all the tools and appointments are easily made , I run my business fully with square with all their tools and take payments with it. When I travel as a vendor I know I’m taking my business with me and that gives me comfort . I love square
Founder
I absolutely love my Square Appointments! It was very easy to setup and extremely flexible. My clients will love this product as much as I do.
Alan Robell
KnowWhatAISees.ai
Founder & AI Business Strategist
Alan Robell
KnowWhatAISees.ai
Founder & AI Business Strategist
Features
I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.
Pro app
I love the easy navigation and the perks you get from square
Mobile version is TERRIBLE
if you make any schedule changes, it will not load for DAYS. Very inconvenient when it’s my days off work and I need to check something.
glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!!
notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY better
ALSO the new update for the desktop application is horrific. Makes it so much harder to locate and edit notes in appointments and the text is SOOOO small, with so much empty space on the screen. Worst update so far
glitches and crashes OFTEN. If you have multiple locations and try to switch from one to the other, good luck!!
notes I take on client files often don’t save when doing it with the mobile app, desktop version seems to work SLIGHTLY better
ALSO the new update for the desktop application is horrific. Makes it so much harder to locate and edit notes in appointments and the text is SOOOO small, with so much empty space on the screen. Worst update so far
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