Square Appointments Reviews: Is It Legit?

Customer Experience

Positive experience68.7% of reviews
Neutral8.4% of reviews
Negative experience22.9% of reviews

~ Based on 728 written reviews from the US App Store.

What users say about Square Appointments

Is Square Appointments Safe?

Square Appointments: Scheduler appears safe based on user ratings. AppsHunter Safety Score for Square Appointments is 98/100.

This assessment is based on 195,326 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 195,331 App Store ratings for Square Appointments.

Is Square Appointments Legit?

Square Appointments: Scheduler appears to be a legitimate app. AppsHunter Legitimacy Score for Square Appointments is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

User Friendly

Amazing help in booking appointments through Google maps and Instagram

使えない

メールアドレスを入れると「すでに登録済み」と言われ、パスワードを再設定してログインしようとすると「パスワードが違う」と言われ、また再設定しても「エラーです」と言われ、延々と使えない。疲れたので諦めます。せめて登録アドレスだけ削除したいのだけどもそれもできず。あーイライラする。

Response from developer

お問い合わせいただきありがとうございます。こちらの内容については、より正確にご案内させていただくため、大変恐れ入りますが下記Square サポートまでお問い合わせください。 ーーーー Square サポート 電話:0120-117-042 受付時間:10:00~23:00(臨時休業日を除く) ※携帯電話からも通話可能 メールアドレス:square-jp@help-messaging.squareup.com ーーー

Appointment Notes?

I would happily change my review to 5 stars if Square implemented an icon to show when an appointment has a note. Instead, there is no indication. Please solve!

Response from developer

Thank you for surfacing this! We've raised this review directly with our product managers. Hopefully we can get this released soon. We appreciate the feedback.

The Best Appointment scheduler!

I have been using Square Appointments for several years and has always been easy and reliable…

Très satisfaite

Très satisfaite

Update screwed things up

When my clients book appointments for their massages I get the notification but they are not put on the calendar sometimes. Why is it doing that???

Happy customer

Square appointment helped me better organizing my business.
Thank you.

Just excellent

Love it🥰

La mejor app

Excelente

Lower your fees

Lower your fees

Square appointment

The best scheduling app

Dated, not keeping up with what businesses need

I’ve been a Square user since I started my business back in 2019 and it was great, it ticks all my boxes except for one very specific, very important function that every other booking software seems to have no problem doing?

It’s 2026. Why is there no cluster booking/minimize gaps feature? If you check out the forums it’s something that has been frequently asked for for YEARS. And yet there’s been zero action, zero effort to make it happen. Instead we get directed to the ‘fake it’ filter, which is not the same. I want to make it so clients are only booking spots that are magnetized to other spots so that I don’t end up with random gaps that I then have to reach out to clients to move around. Because that’s inefficient. I don’t like wasting my time with that, and my clients don’t like me having to correct their bookings every time. I’ve been patient, but I’m done waiting and will be moving to a platform that can do that, since Square doesn’t seem to care about the appointment based service providers using their products.
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Response from developer

You’ve been asking for a way to show clients appointment times that sit right next to existing bookings, so gaps don’t eat into your day. We hear you: the Fake-it Filter doesn’t do that. We’re sorry this has remained a pain point after years of using Square, and that you’ve had to spend time moving bookings yourself. We understand why you’re considering another platform. Thank you for spelling out what this feature would need to do for your business; we’ll share your feedback with our Appointments team.

Almost Ideal

We run a wellness centre with massage, yoga and meditation classes, retail and saunas. Fantastic for the retail side, appointment bookings is a nice flow even for saunas. Contracts work well for intake forms. Be good if the forms could populate info to the clients main profile like cliniko and mind body apps. Ties in well with the Square pos too. The big downfall is forced payments for online classes bookings and unable to discount classes at checkout for walkins. Also cant take payments for classes on square counter register. We have 15 staff so unfortunately we may have to leave square appointments due to the classes not being under our full control. Its a shame.
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Response from developer

Thank you for such detailed feedback. We’re glad Square is working well for your retail sales, sauna bookings, intake forms, and POS setup. We also understand how limiting it is to lack full control over class payments—especially with 15 staff. Your requests for forms to populate client profiles, optional online prepayment, walk-in class discounts, and class payments on Square Register are valuable, and we’ll share them with our product team. Please contact Square Support as well so we can review your current setup and any available options.

Constant refreshing!!

Not sure what’s going on. with the square. But it is blogging down my computer and it’s constantly refreshing! I could be in the middle of making an appointment for a patient or checking them out and it wants to refresh, so I have to start everything all over!
This has been happening for the past couple of months, and it’s just getting ridiculous!
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Trd

Trd

海外仕様になってる

全予約一覧はどうやって見るの?
カレンダーもいいけど、予約一覧が見れないと正直めちゃくちゃ使いずらい。

あと、予約から顧客情報の姓を入れると海外仕様なのか、苗字が名前の欄に入力されてしまう。
そこだけマジでめんどくさいので直して欲しい。
↑とずっと前から書いてるけどR8年9月現在でも直す気がないらしい。

Get it together square!!

Honestly, I used to rave about square appointments to all of my fellow hairstylist. A couple months ago I was having issues with my appointment timing and my opening hours being off by one hour beyond November 1. I have contacted Square multiple times in the past couple months and they keep saying it’s going to be fixed. And it’s a time zone issue (Vancouver BC). I keep updating everything and waiting for the problem to be solved and it has not. It is extremely affecting my business in the sense that my clients are relying on their appointment times being correct otherwise I lose a lot of business. I’m running out of patience and I might look into switching. If anyone else has this problem, please contact me and let me know if you’ve successfully switched to another appointment and POS program.
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Response from developer

Thank you for your patience, and I'm sorry this is still unresolved — appointment timing being off directly impacts your business and your clients' trust, and we take that seriously. I want to make sure this gets the attention it needs. Please reach out to our support team so that we can file a bug for you!

Dark Mode

I have been waiting for the dark mode to be working for quite some time now. Allegedly there was a fix to make that setting active. I have dark mode on my phone and this is the one app that does not reflect, even with the claim that they offer that option.
Service is fine otherwise but it makes it very difficult for myself and my customers to view things visually.
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They are not including Puerto Rico

I’m trying to verify my account to make my payments, but is an issue that I can’t select PR as a country and gets an error. I’m a Pet Groomer and this apps works good with everything, but for the payments is getting some problems

Great App

I've been using square for years and for the most part, it runs smooth. I've had a few hiccups but were solved by calling customer service and they are always nice and professional and solve every issue. So for now, I'm sticking with square!