Square appointment
The best scheduling app
Dated, not keeping up with what businesses need
I’ve been a Square user since I started my business back in 2019 and it was great, it ticks all my boxes except for one very specific, very important function that every other booking software seems to have no problem doing?
It’s 2026. Why is there no cluster booking/minimize gaps feature? If you check out the forums it’s something that has been frequently asked for for YEARS. And yet there’s been zero action, zero effort to make it happen. Instead we get directed to the ‘fake it’ filter, which is not the same. I want to make it so clients are only booking spots that are magnetized to other spots so that I don’t end up with random gaps that I then have to reach out to clients to move around. Because that’s inefficient. I don’t like wasting my time with that, and my clients don’t like me having to correct their bookings every time. I’ve been patient, but I’m done waiting and will be moving to a platform that can do that, since Square doesn’t seem to care about the appointment based service providers using their products.
It’s 2026. Why is there no cluster booking/minimize gaps feature? If you check out the forums it’s something that has been frequently asked for for YEARS. And yet there’s been zero action, zero effort to make it happen. Instead we get directed to the ‘fake it’ filter, which is not the same. I want to make it so clients are only booking spots that are magnetized to other spots so that I don’t end up with random gaps that I then have to reach out to clients to move around. Because that’s inefficient. I don’t like wasting my time with that, and my clients don’t like me having to correct their bookings every time. I’ve been patient, but I’m done waiting and will be moving to a platform that can do that, since Square doesn’t seem to care about the appointment based service providers using their products.
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Response from developer
You’ve been asking for a way to show clients appointment times that sit right next to existing bookings, so gaps don’t eat into your day. We hear you: the Fake-it Filter doesn’t do that. We’re sorry this has remained a pain point after years of using Square, and that you’ve had to spend time moving bookings yourself. We understand why you’re considering another platform. Thank you for spelling out what this feature would need to do for your business; we’ll share your feedback with our Appointments team.
Almost Ideal
We run a wellness centre with massage, yoga and meditation classes, retail and saunas. Fantastic for the retail side, appointment bookings is a nice flow even for saunas. Contracts work well for intake forms. Be good if the forms could populate info to the clients main profile like cliniko and mind body apps. Ties in well with the Square pos too. The big downfall is forced payments for online classes bookings and unable to discount classes at checkout for walkins. Also cant take payments for classes on square counter register. We have 15 staff so unfortunately we may have to leave square appointments due to the classes not being under our full control. Its a shame.
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Response from developer
Thank you for such detailed feedback. We’re glad Square is working well for your retail sales, sauna bookings, intake forms, and POS setup. We also understand how limiting it is to lack full control over class payments—especially with 15 staff. Your requests for forms to populate client profiles, optional online prepayment, walk-in class discounts, and class payments on Square Register are valuable, and we’ll share them with our product team. Please contact Square Support as well so we can review your current setup and any available options.
Constant refreshing!!
Not sure what’s going on. with the square. But it is blogging down my computer and it’s constantly refreshing! I could be in the middle of making an appointment for a patient or checking them out and it wants to refresh, so I have to start everything all over!
This has been happening for the past couple of months, and it’s just getting ridiculous!
This has been happening for the past couple of months, and it’s just getting ridiculous!
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Trd
Trd
海外仕様になってる
全予約一覧はどうやって見るの？
カレンダーもいいけど、予約一覧が見れないと正直めちゃくちゃ使いずらい。
あと、予約から顧客情報の姓を入れると海外仕様なのか、苗字が名前の欄に入力されてしまう。
そこだけマジでめんどくさいので直して欲しい。
↑とずっと前から書いてるけどR8年9月現在でも直す気がないらしい。
カレンダーもいいけど、予約一覧が見れないと正直めちゃくちゃ使いずらい。
あと、予約から顧客情報の姓を入れると海外仕様なのか、苗字が名前の欄に入力されてしまう。
そこだけマジでめんどくさいので直して欲しい。
↑とずっと前から書いてるけどR8年9月現在でも直す気がないらしい。
Get it together square!!
Honestly, I used to rave about square appointments to all of my fellow hairstylist. A couple months ago I was having issues with my appointment timing and my opening hours being off by one hour beyond November 1. I have contacted Square multiple times in the past couple months and they keep saying it’s going to be fixed. And it’s a time zone issue (Vancouver BC). I keep updating everything and waiting for the problem to be solved and it has not. It is extremely affecting my business in the sense that my clients are relying on their appointment times being correct otherwise I lose a lot of business. I’m running out of patience and I might look into switching. If anyone else has this problem, please contact me and let me know if you’ve successfully switched to another appointment and POS program.
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Response from developer
Thank you for your patience, and I'm sorry this is still unresolved — appointment timing being off directly impacts your business and your clients' trust, and we take that seriously. I want to make sure this gets the attention it needs. Please reach out to our support team so that we can file a bug for you!
Dark Mode
I have been waiting for the dark mode to be working for quite some time now. Allegedly there was a fix to make that setting active. I have dark mode on my phone and this is the one app that does not reflect, even with the claim that they offer that option.
Service is fine otherwise but it makes it very difficult for myself and my customers to view things visually.
Service is fine otherwise but it makes it very difficult for myself and my customers to view things visually.
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They are not including Puerto Rico
I’m trying to verify my account to make my payments, but is an issue that I can’t select PR as a country and gets an error. I’m a Pet Groomer and this apps works good with everything, but for the payments is getting some problems
Great App
I've been using square for years and for the most part, it runs smooth. I've had a few hiccups but were solved by calling customer service and they are always nice and professional and solve every issue. So for now, I'm sticking with square!
Features
I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.
From Bustillo Mobile Detailing
I’m new to self employment and running my own schedule as well as booking the jobs can be challenging. Square appointments has definitely been a huge help to when scheduling, keeping track of appts, and even collecting payment. Will probably upgrade to their plus option eventually! Thank you square
Easy to use
Thank you, Square for this appointment schedule It’s very easy to use specially when your one-man barber
Roxane Shuz
Fabulous, absolutely gorgeous!
can’t respond to your own clients
Imagine an app where your own clients/new clients initiated contact to you through its own message system asking a question & you can’t answer the question because the app says i need consent from the customer to answer their question THEY reached out about. WELCOME TO SQUARE! The error prompts you to contact support if it’s not marketing and support will tell you that is the law!! no way around it but these geniuses haven’t heard of implied consent or know I DONT NEED CONSENT TO ANSWER A CLIENTS QUESTIONS. DONT USE SQUARE
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Love it
Super helpful with staying organized, simple as well
Dark Mode unacceptable
Recent update matching device system theme automatically is unacceptable. I want my phone in dark mode not your app. Dark mode does not distinguish colors of imported calendars between pending appointment making it difficult to know what is pending. There is no reason for your app not to have a setting feature to select between a light (typical) setting and dark or to mirror my phones setting.
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Square dark mode makes the app nearly unusable.
Square suddenly started following my iPhone’s system dark mode, and there doesn’t seem to be any setting in the app to change the display mode independently.
My iPhone is intentionally set to Dark Mode, but I do NOT want Square to be in Dark Mode. The entire UI, including the schedule/calendar, is now black, making appointments and different sections extremely difficult to distinguish. It has become very difficult to use for managing my business.
Why was this changed without giving users an option to choose their preferred display mode? If the app is going to follow the phone’s system setting, there should at least be an option to override it within the Square app.
Please give users the ability to choose Light or Dark Mode independently. This is seriously affecting usability.
My iPhone is intentionally set to Dark Mode, but I do NOT want Square to be in Dark Mode. The entire UI, including the schedule/calendar, is now black, making appointments and different sections extremely difficult to distinguish. It has become very difficult to use for managing my business.
Why was this changed without giving users an option to choose their preferred display mode? If the app is going to follow the phone’s system setting, there should at least be an option to override it within the Square app.
Please give users the ability to choose Light or Dark Mode independently. This is seriously affecting usability.
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New update
The decision to automatically mirror light and dark mode to your device, without having an option to turn it off in the app setting was a bad decision, please make a setting where you can toggle light/dark mode in app
Unwanted updates
It’s really frustrating when square does an update, for various bug fixes and improvements and bam, throws in dark mode. Dark mode with no option to turn it off in app, it just follows the iPhone setting which is frustrating. Please add an individual setting for this inside the app.
