Square Appointments User Reviews

Customer Experience

Positive experience69.4% of reviews
Neutral8.0% of reviews
Negative experience22.6% of reviews

~ Based on 709 written reviews from the US App Store.

What users say

Is Square Appointments Safe?

Square Appointments: Scheduler appears safe based on user ratings. AppsHunter Safety Score for Square Appointments is 98/100.

This assessment is based on 195,309 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 195,309 App Store ratings for Square Appointments.

Is Square Appointments Legit?

Square Appointments: Scheduler appears to be a legitimate app. AppsHunter Legitimacy Score for Square Appointments is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great App

I've been using square for years and for the most part, it runs smooth. I've had a few hiccups but were solved by calling customer service and they are always nice and professional and solve every issue. So for now, I'm sticking with square!

Features

I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. Better than some other platforms.

From Bustillo Mobile Detailing

I’m new to self employment and running my own schedule as well as booking the jobs can be challenging. Square appointments has definitely been a huge help to when scheduling, keeping track of appts, and even collecting payment. Will probably upgrade to their plus option eventually! Thank you square

Easy to use

Thank you, Square for this appointment schedule It’s very easy to use specially when your one-man barber

Roxane Shuz

Fabulous, absolutely gorgeous!

can’t respond to your own clients

Imagine an app where your own clients/new clients initiated contact to you through its own message system asking a question & you can’t answer the question because the app says i need consent from the customer to answer their question THEY reached out about. WELCOME TO SQUARE! The error prompts you to contact support if it’s not marketing and support will tell you that is the law!! no way around it but these geniuses haven’t heard of implied consent or know I DONT NEED CONSENT TO ANSWER A CLIENTS QUESTIONS. DONT USE SQUARE
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Love it

Super helpful with staying organized, simple as well

Dark Mode unacceptable

Recent update matching device system theme automatically is unacceptable. I want my phone in dark mode not your app. Dark mode does not distinguish colors of imported calendars between pending appointment making it difficult to know what is pending. There is no reason for your app not to have a setting feature to select between a light (typical) setting and dark or to mirror my phones setting.
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Square dark mode makes the app nearly unusable.

Square suddenly started following my iPhone’s system dark mode, and there doesn’t seem to be any setting in the app to change the display mode independently.

My iPhone is intentionally set to Dark Mode, but I do NOT want Square to be in Dark Mode. The entire UI, including the schedule/calendar, is now black, making appointments and different sections extremely difficult to distinguish. It has become very difficult to use for managing my business.

Why was this changed without giving users an option to choose their preferred display mode? If the app is going to follow the phone’s system setting, there should at least be an option to override it within the Square app.

Please give users the ability to choose Light or Dark Mode independently. This is seriously affecting usability.
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New update

The decision to automatically mirror light and dark mode to your device, without having an option to turn it off in the app setting was a bad decision, please make a setting where you can toggle light/dark mode in app

Unwanted updates

It’s really frustrating when square does an update, for various bug fixes and improvements and bam, throws in dark mode. Dark mode with no option to turn it off in app, it just follows the iPhone setting which is frustrating. Please add an individual setting for this inside the app.

Easy to use

Great!!

Used to be good

Been using for 13+yrs. Costs have risen an insane amount for no better service. When I asked why they rose in ‘22 I was literally told “bc they can.” They change the app interface/look every other month, it’s absolutely infuriating. I can’t wait to sell my companies and get rid of square bc they’re so integrated into my companies it’d be too annoying to switch
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Súper

Súper llevo más 6 años y me funciona súper bien

new update

i can no longer even open my booking app without a notification about tap to pay causing it to glitch and close. i don’t need tap to pay and it shouldn’t cause so many other issues with the app. just let me agree not to use it so i can swipe cards without constant interruption from the “update your ios” i don’t want to update my ios!!! it ruins a iphone 13 y’all are crooks!
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Perfect

Perfect

Best hands down

If you want to run your business with ease rather it’s from home or in the office, this is the one for you. I’ve used this for over 10 years. There’s so many perks to name and the longer you use the service the more perks you get

can’t change it from PDT TO EDT

having trouble getting it to match my time zone, making it hard for clients to select a correct time and book with me. i tried to deal with customer support and figure everything out and still couldn’t, however i do enjoy the app if that can be resolved.

Not mobile friendly anymore

I’ve been on square appointments with my business for 5 years or so and recently their updates in the calendar format on the phone are absolutely not phone friendly! Clearly they don’t test it on a phone anymore as the keyboard covers the personal time entry notes so you can’t see what your writing and it’s so clunky now and time consuming to put in when your on the go and running a business..the interface changes they have made over the last few months just keep changing and most of the them not for the better sadly we are looking at moving away from square because no care is given for us mobile service businesses on the go! This is what an app is for!
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Response from developer

We're sorry to hear you had a negative experience. We'd appreciate the opportunity to learn more about what went wrong and how we can improve. If you're open to it, please reach out to our Support team so we can better understand your feedback and assist you.

Great

Easy to use for myself and my clients.