Suncorp Insurance App User Reviews

Name: Suncorp Insurance App
Rating: 3.75 (8 reviews)

Suncorp Insurance App

AAI Limited

💰 Finance

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Rubbish

This app freezes constantly upon logging in. Very rarely does it ever work.

Luna mittens

3 months ago

App freezing up. User work around

Same problem - Trying to update and renew policies. App froze every time I tapped on one of my listed policies.

Gained access to update and renew function by first tapping the ‘Update Policy’ icon at top left of opening screen.

Icons at top of opening screen seem to work so long as you don’t tap on one of the policies listed below then screen freezes up again.

Not an encouraging start to use of App.

What ATM?

3 months ago

Frozen screen disaster

I have to agree with others who have reported problems with this app that render it unusable.

I have several vehicles insured as well as home insurance. Each is listed in n the app but as soon as I try to access any info the screen freezes. I have reported this both via the website and on the phone and been told to delete the app and reload it. Each time I have done this I encounter the same frozen screen disaster.
Please offer another solution. This is very frustrating, time consuming and the issue remains unresolved. I might have to take my business elsewhere because I can’t conduct my business through this app.

RUNNINGAMOKMARK

4 months ago

Missing financial history

I wish I could review my previous payment history in the app

Bababarghi

9 months ago

Won’t update version

Told app needs updating, clicked see update. Taken to App Store, clicked on Open, then it just loops. Tried many times. Who’s asleep at the wheel?

bearsbins

a year ago

Easy as

I was having difficulty logging on, I rang your support staff and they were most helpful.

Leegee17

a year ago

Simple fixes would make it much better

Doesn’t reliably show all policies. When the policy does show, finding out last year’s premium so you can compare to renewal costs is more complex than it needs to be - yes, the info is there but it’s almost like Suncorp doesn’t want to make comparison easy.

Maccadogs

a year ago

INSURANCE APP

So easy to use -love it

jimmyj008

a year ago

meh

so so if it picks up ill add more stars better then others at this point!

Blitzed 101

a year ago

Pointless

Will not allow adding existing policies. Tried to add each policy with same result. Gave up and deleted the app.

mikeyginoz

a year ago

Suncorp App a non starter.

I cannot update this app by no fault my end 🤷‍♂️
Useless

Non event 2025

a year ago

Great app

Does what it says on the tin, good stuff

Electric fridge

a year ago

Poor App and Website

After a long day work needed to check my insurance last night. After logging into both the web and app none of my policies were showing.
No after hours contact past 7!

Budha fan

a year ago

Renewed policy not on the app

I was told after about 5 phone calls that my renewed policy would be on the Suncorp Insurance app and it still isn’t.
Still saying “ call us”.
I’ve called enough

vbb&&&&@@@999

a year ago

Response from developer

Hi, we're sorry for the troubles you've had with the App! We’d really like to help you with resolving this issue. Please call us on 1300 786 277 or email appsupport@suncorp.com.au (Mon – Fri 8am - 9pm, Sat & Sun 8am – 8pm), and one of our friendly support staff will happily assist. Thanks - Deb, Suncorp Insurance App Support

Getting renewal documents

Downloading documents seems to be forced via email, and this doesn’t work most of the time. I get an email telling me the doc is downloading, but nothing ever happens.

DKCnDJC

2 years ago

Response from developer

Worst insurance company I have ever had to deal with put cliam in on the 15 July .

Can someone contact me was told on he 30/10/24 it been cancelled but no car was risen off on the 15/7/24 why would I need a new policy

Love child 77

2 years ago

Insurance app

Easy to manage

Fadi00014

2 years ago

Response from developer

Hi, thanks for taking the time to leave a review! We’re so pleased to hear that you’re enjoying using our App. Thanks – Deb, Suncorp App Support

Won’t open - Just immediately crashes!!!!

Absolute rubbish app! In fact the ONLY Suncorp app I can get to work is their one time password generator app.

This app IMMEDIATELY CRASHES upon opening and using Touch ID. Have repeatedly reported the ongoing issues to Suncorp IT team and all I ever get is: change your password. When I tell them this is ABSOLUTELY NO FIX they end up giving up and not replying to my emails.

If these useless app developers can’t make an app that works then damn well give us a website instead! But they don’t want you to do that. They want to FORCE us to use these useless apps they make. So sick of this from app developers everywhere, not just Suncorp.

Over This Rubbish