Worst app service
It’s been a year since I was last able to log in and view our power production. I’ve been working with the app support team throughout this time, but instead of resolving the issue, they keep sending long emails that only delay the process and waste my time. They still haven’t created and shared a password with me. It’s really frustrating to spend hours on this when the issue remains unresolved after all this time. I’m not sure where I should escalate this issue to get it resolved.
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App is finally functional!
After not being able to see my systems production for the last year they’ve finally got it up and running.
Unacceptable – No Access & Zero Communication
This is completely unacceptable. I’ve been locked out of my account with no prior notice, no instructions, and no communication about SunStrong Management taking over. How do you transition customers without informing them or ensuring they can even log in?
This creates serious concerns around billing, account access, and overall reliability. Customers should not have to chase down basic information just to manage their own account. Do better—this is a major failure in customer service and communication.
This creates serious concerns around billing, account access, and overall reliability. Customers should not have to chase down basic information just to manage their own account. Do better—this is a major failure in customer service and communication.
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Login error
It’s been maybe 5 months. No one can log into the app to check production. The only way to know if your panels work is to call and speak to someone. Online only shows you your bill. Not production. It’s BS!!!!
Not Working
Stopped being able to see my solar production since February.
