Sucks
Since the acquisition I can't set up a new account or view my old. Maybe the app, maybe the new company, this literally sucks!!!!
The Worst
The company SunNova went bankrupt and the transition to our new company SunStrong has been completely horrendous. For the past 18 months, we’ve been subjected to various phone numbers to call, numerous transfers and over a dozen order “tickets” being opened with unfulfilled promises of someone giving a callback with clarification on the matter. 18 MONTHS of speaking with dozens of representatives/ “supervisors”/ “Managers” with no clear answers as to what’s going on?!?! Judging from the reviews we aren’t the only ones. To make matters worse, they have begun a series of harassing phone calls looking for payment……Payment for an account they CAN NEVER LOCATE IN THEIR SYSTEM!!! How is it possible to know what we owe when no one in the company can see our usage?? Whether it’s SunNova or SunStrong, this company will find itself in a class action lawsuit being led by their victimized customers. The BBB will be made aware of what’s going on
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Blind
I cannot log into SolarEdge app to view my solar power production since 2023!!! It’s quite frustrating to see that due to chapter 11 Sunnova is now SunStrong. My payments are taken every month but I can’t see what is being produced by the solar panels at all!
Worst app service
It’s been a year since I was last able to log in and view our power production. I’ve been working with the app support team throughout this time, but instead of resolving the issue, they keep sending long emails that only delay the process and waste my time. They still haven’t created and shared a password with me. It’s really frustrating to spend hours on this when the issue remains unresolved after all this time. I’m not sure where I should escalate this issue to get it resolved.
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App is finally functional!
After not being able to see my systems production for the last year they’ve finally got it up and running.
