App is finally functional!
After not being able to see my systems production for the last year they’ve finally got it up and running.
Unacceptable – No Access & Zero Communication
This is completely unacceptable. I’ve been locked out of my account with no prior notice, no instructions, and no communication about SunStrong Management taking over. How do you transition customers without informing them or ensuring they can even log in?
This creates serious concerns around billing, account access, and overall reliability. Customers should not have to chase down basic information just to manage their own account. Do better—this is a major failure in customer service and communication.
This creates serious concerns around billing, account access, and overall reliability. Customers should not have to chase down basic information just to manage their own account. Do better—this is a major failure in customer service and communication.
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Login error
It’s been maybe 5 months. No one can log into the app to check production. The only way to know if your panels work is to call and speak to someone. Online only shows you your bill. Not production. It’s BS!!!!
Not Working
Stopped being able to see my solar production since February.
No customer service
We bought our house in 2022. My app started acting strange 2023- Sunnova customer service was awful- app shows wrong information- no connectivity- finally get someone out- panel wasn’t working- replaced it. WiFi said i neeeded à module they went bankrupt never heard from them. I’ve called sun strong 3x they tell me my system is working great yet my app the only way I can see what’s happening shows me estimates and 0 to very little production - I’d love for them to come remove this entire system it’s been a nightmare since day 1 of purchasing this house
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