What a joke! (App and “support”) won’t even open today.
I have been using this app for approximately five weeks and it is flaky as I’ll get out!
It will often take a couple hours to update the current information and I can go back to a day that generated(example) 80 kWh, and all the sudden it will show 1.5. Then I can go to a different day and go back and it might be 5.0. It’s just so random and annoying.
Contacting Support is a little more than an exercise in avoidance as you end up dealing with AI to start a ticket and then a person sits on the ticket until, it seems, they notice that things are running and then send you a “resolution” saying your system is working just fine
I’ve tried responding to those tickets in the hopes of speaking to an actual human, ability to do that has alluded me.
I’m obviously stuck with the software for my system, but as someone who likes to be closely involved with what’s happening I find this an absolute joke at providing consistent, factual, and usable information. I hope to God somebody does an update that actually addresses the functionality of the core product and not the stupid games that IMO have no reason to be on here.
It will often take a couple hours to update the current information and I can go back to a day that generated(example) 80 kWh, and all the sudden it will show 1.5. Then I can go to a different day and go back and it might be 5.0. It’s just so random and annoying.
Contacting Support is a little more than an exercise in avoidance as you end up dealing with AI to start a ticket and then a person sits on the ticket until, it seems, they notice that things are running and then send you a “resolution” saying your system is working just fine
I’ve tried responding to those tickets in the hopes of speaking to an actual human, ability to do that has alluded me.
I’m obviously stuck with the software for my system, but as someone who likes to be closely involved with what’s happening I find this an absolute joke at providing consistent, factual, and usable information. I hope to God somebody does an update that actually addresses the functionality of the core product and not the stupid games that IMO have no reason to be on here.
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CCarguyray
Response from developer
Thanks for taking the time to write this out. Historical data should not change. Contacting support should be easy and get you a resolution, not add more frustration. The crash is fixed in the latest version. For the rest, email appfeedback@palmetto.com and we’ll look into your account and make sure you reach a person.
Pathetic SCAM
This company is a pathetic scam, the service is beyond ridiculous if I could give it less than one star I would. Don't count on this app ever working for you because no matter what you do the app just does work. I've had these panels since June they barely function at least according to the app and whenever you they always refer you back to your power company. That is great at providing you with innocuous worthless information for example yesterday I generated enough electricity to run a washing machine 22 load to be exact. How however this pathetic scam of a company cannot get an app to accurately read what your solar generating capacity is! And the company actually had the testicular fortitude to recommend that I limit any heavy use of electricity until midday when my panels are actually working at full capacity to do things like laundry yet the app still can't tell me an accurate number as to my solar intake. Palmetto count your days before my attorney reaches out to you!
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MMayhem911
Account
This app is the most annoying app ever. Does not work most of the time. Hard to figure out solar usage. Cannot find my billing statements. Want to change my payment method cannot even figure that out! Took over lease from existing home ownership worse experience ever trying to do that setup as well!! Only thing good so far is my electric bill has been very reasonable.
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BBusygrammie
Bad app
Does not work properly
NCNicknamed chicken
Fix
Since the update about a week or so ago, my app has not worked fix it
Uutbebw
