Swift Collector

Swift Collector

Collect a top-up with Swift

0 ratings
56 reviews
Free

Details

  • Released
  • Updated
  • March 5, 2020
  • May 20, 2026

Features

Swift Collector screenshot #1 for iPhone
Swift Collector screenshot #2 for iPhone
Swift Collector screenshot #3 for iPhone
Swift Collector screenshot #4 for iPhone
Swift Collector screenshot #5 for iPhone
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About

Manage your West Midlands transport smart card. View your balance, check loaded products, and collect top-ups or new travel products purchased online. Simply tap your card to your NFC-enabled device to update.

View card balance
Check loaded products
Collect online top-ups
Collect new travel products
NFC card tap functionality
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What users say

What's New in Swift Collector

2.0.28

May 20, 2026

Minor UI and usability improvements, General performance optimisations

User reviews

AWFUL - AVOID

Terrible app that doesn't work. Deserves zero stars.

Will not read the card - judging by reviews this is a common and longstanding issue. TfWM simply do not care.

The 'help' option from the menu is anything but helpful - all it does is open the website on the homepage. Great job guys.

There is also the fact that this app does not need to exist. I bought credit online while logged into my account. Why do I have to "claim" credit I have bought? You could just load it onto the card automatically, but for some reason have chosen not to? Very odd
I can not think of any other system that works in this way.

AVOID.
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Useless App

Never works to top up swift

Never works

The swift app never works, I haven’t been able to top up my child’s swift card for months and the shops that it tells you that you can top up on are never able to top it up either. Complete waste of time rather like the bus timetables.

Swift

You need to fix the app it won’t let me collect my swift ticket. This is so annoying wasting our time and money .

Waste of time

Do not use this app has blocked my card!

Developer apps

User experience

🐞

Reported Bugs

49 issues

Will not read card

Bug

Help option opens website

Bug

Credit not loaded automatically

Bug

Never works to top up

Bug

Cannot top up child's card

Bug

Shops unable to top up

Bug

Won't let me collect ticket

Bug

Blocked my card

Bug

Card not updated

Bug

Payment doesn't load to card

Bug

Bus pass not showing on card

Bug

Card payments not showing

Bug

Cards not appearing

Bug

Cannot use child's bus pass

Bug

App shut down and not scan purchases

Bug

Lost over £30

Bug

App refused to update

Bug

Instructions unclear on scanning

Bug

App does not scan card

Bug

Unable to collect via app

Bug

Support line long wait

Bug

Never tops it up

Bug

Cannot 'collect' to card after top up

Bug

Screen resets after scanning

Bug

No options to top up

Bug

Shows balance only

Bug

Wouldn't let me collect online payment

Bug

Won't scan card

Bug

Money can't be added

Bug

Swift collector never works

Bug

Swift collector still not working

Bug

Swift collector app is a joke

Bug

Card doesn't work

Bug

Refunds

Bug

Takes about 10 attempts to work

Bug

Cannot update card

Bug

Incompatible with phone

Bug

App doesn't work

Bug

Cannot add money to card

Bug

Just look at balance

Bug

App times out

Bug

NFC times out

Bug

iOS 14 problem

Bug

App won't pick up card

Bug

iPhone reader picks it up but app times out

Bug

Doesn't let you scan card

Bug

Takes hours to scan card

Bug

Cannot renew DD online

Bug

App is only a collector

Bug

Requested Features

10 requests

Clear top-up button

Feature

Option for additional cards

Feature

Child swift app in wallet

Feature

App called swift bus app

Feature

Store card in wallet

Feature

Virtual swift passes

Feature

Recent journey details

Feature

Add card to app

Feature

Phone payment by Swift

Feature

Card on phone to leave at home

Feature

FAQ

What does the Swift Collector app do?

The Swift Collector app allows you to view your current balance and loaded products on your West Midlands transport smart card. It also enables you to collect any top-ups or new travel products you have purchased through your online Swift Account.

How do I use the app to collect top-ups?

To collect top-ups or products, ensure your device's NFC and internet are switched on. Then, simply hold your Swift card to the back of your compatible iPhone. The app will then allow you to check for updates and collect your purchases.

Is the Swift Collector app free to use?

Yes, the Swift Collector app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description.

What devices are compatible with the Swift Collector app?

The app is compatible with iPhone 7 models or later, running iOS version 13 or higher. Your device must also have NFC capabilities enabled to use the card tapping feature.

Can I use this app for any transport card?

No, this app is specifically designed for the Swift transport smart card used for buses, trams, and trains in the West Midlands region. It cannot be used with other transport card systems.