Useless
SWTCH is not an electric charging company, it takes $20 from your bank account and laughs at you. It maybe works 4 out of 5 times.
Definitely the worst out of a bad bunch of so called EV charging apps/devices.
Definitely the worst out of a bad bunch of so called EV charging apps/devices.
Gargabe
I usually rarely leave reviews for apps but OMG this is the most garbage trash atrocious app I ever fing used
Requires Canadian Credit Card
App requires a charger location specific credit card, in my case, Canadian. App is designed around a dated wallet system so they will take 20$ from you immediately, even for free charging. When I called support regarding my issue, they are aware that a travel app requires local financial instruments and suggested I purchase a prepaid debit card in Canadian dollars (insane suggestion and work around). App is a waste of time.
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Won’t work with US Credit Card
This app will let you add funds to your wallet using a credit card from US bank, but won’t let you use the app to actually charge if you don’t have a Canadian credit card. I had this experience twice in Ottawa and Halifax
$20 ongoing charge
You can only use Swtch chargers by paying $20 in advance and having your account automatically top up when it hits $5.
Need Face ID for iOS
Great app, but when I stop to charge and open the app I always have to enter email and password. It would be nice to have Face ID enablement option so I can initiate my charging session faster.
In app support
Nobody replies in this app. It’s been more than a year, chargers at CEDARBRAE MALL SCARBOROUGH are not working. And honestly this company don’t give damn about it.
I want to get my $20 refund ！
This is honestly the worst app I’ve ever used. I already turned off auto-renewal, but it’s still charging my card and I have no idea why.
Every time I try to charge, it asks for a $100 deposit. If I decline, it says I have an outstanding balance—even though my wallet still shows $20. It makes zero sense.
I don’t want to use this app anymore. How do I get a refund?
Every time I try to charge, it asks for a $100 deposit. If I decline, it says I have an outstanding balance—even though my wallet still shows $20. It makes zero sense.
I don’t want to use this app anymore. How do I get a refund?
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Pre-loaded wallets needs to go
This is the most stupid requirement of this app. To constantly keep a balance and when it drops below 5 to reload automatically what a scam. What if someone just needed to use it once. This doesn’t make sense just change it to pay per use or give an option to turn it off for guests or infrequent users.
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New update bring more bug than improvement
New update is not giving updated charge history
Rip you off
Charged at on if their stations, they charged me 15/hr for a delivery 5kwh. That’s insane plus 10/hr parking fee.
Total garbage
If you need support you will talk to this really dumb AI who laughs at you if you ask for a live person. The charger shows it is available but the app is not working to connect with the charger and you can only get to talk to the AI. Multiple chargers have the same error. 🤷🏻
Good luck with it!
Good luck with it!
Always updating
I have a charger that I can start by using this app or by tapping a plastic card. Using this app quite often means leaving the garage to find wifi, update the app, login….
Tapping the card is 10 times faster. Shouldn’t the app be a new better thing???
Tapping the card is 10 times faster. Shouldn’t the app be a new better thing???
swtch banking
New update autoloads $20
Illegal practice
New update is so predatory. It auto reloads $20 when your account balance drops below $5. And you cannot turn this off. SWTCH is banking people’s money unethically.
Find another charger
These are the most unreliable chargers you will find. They rarely work. Often they are placed in underground parking lots that have no signal so you won’t find out it doesn’t work until you’ve left and tried to activate it.
After dozens of different Switch chargers have failed to work, I will never use them again and will be writing to ensure no public funding is used to install them.
After dozens of different Switch chargers have failed to work, I will never use them again and will be writing to ensure no public funding is used to install them.
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Stop updating you app. I shouldn’t need to update every week to charge.
Poor UX
Required $20 charge if wallet under $5
Absolutely needless change other than to milk more from it’s users.
awful app - duplicate charges
downloaded this application at a garage to charge vehicle - does not work - kept refreshing and charging me 60$ 2 times.
awful user interface with very poor feedback and usability. would give this a ZERO of if i could.
when new customers want to join your ecosystem - even as guest, it should be easy as tap to pay. fire your whole ux team and leadership.
awful user interface with very poor feedback and usability. would give this a ZERO of if i could.
when new customers want to join your ecosystem - even as guest, it should be easy as tap to pay. fire your whole ux team and leadership.
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Auto load scam
Changing the auto load from 0 to $5 is nothing short of a scam.
