Maps not working
Locations on the maps suddenly stopped working
Charging issue
Always showing charger suspended
Overcharged
I charged by vehicle for less than 4 hours and was charged $95. Poor equipment does not always capture when charging session ends. App showed I charged my vehicle for more than 17 hours even though I had unplugged and left the charger within a few hours!
Needs Apple Wallet Support
Good app, but please add Apple Wallet integration as other charger apps have done.
Stop Charging Error
There is no way I can stop charging. It says “push the button” to release the charger to stop charging. During active charging you cannot just pull the plug out, you have to stop charging before you unplug it, it automatically lock the charger during charging and there is NO option for me to stop charging. I had to call in the number and talk to a live representative to have it remotely stopped.
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Auto reload
This automatic reload system is ridiculous and feels like a form of theft. Why are you automatically charging my credit card $20 when my wallet balance drops to just $5, without giving me the option to control when or how much money is added?
At the very least, wait until the balance reaches $0 before charging another $20. Why take my money when I still have $5 left? This is my money, and I should have the right to decide when to add funds to my wallet.
Forcing customers into automatic payments like this is unacceptable and feels dishonest. Give customers the option to disable automatic reloads and add money manually. Customers should control their own money, not your app.
At the very least, wait until the balance reaches $0 before charging another $20. Why take my money when I still have $5 left? This is my money, and I should have the right to decide when to add funds to my wallet.
Forcing customers into automatic payments like this is unacceptable and feels dishonest. Give customers the option to disable automatic reloads and add money manually. Customers should control their own money, not your app.
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Stop logging me out!
Every time I need to charge I open the app and I’m logged out. Mind that it can be in a parking underground where reception is bad at best. And instead of finding the charger and clicking “start” I have to log in first. What stops you from keeping the sessions? Redis has tariffs too?
Buggy
This software is terrible. In particular the address field but everything else too. It should not take 10 minutes to setup a charge for your car. It should be super easy, 2 clicks max with an Apple Pay integration. I also should not have to float a balance when using the web version. Also why do I need to setup an account just take my money and shut up. Awful, just awful.
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Very good service
Very good service
App needs work
I’d like to charge my car, but when I can’t even put in my address for my credit card (others pop up and I am not able to get out of the menu) to activate the charging, I’ll go somewhere else that has a easier app to use.
Keeps losing connection
Rarely stays charging. Keeps stopping for some reason. Very frustrating
Useless
SWTCH is not an electric charging company, it takes $20 from your bank account and laughs at you. It maybe works 4 out of 5 times.
Definitely the worst out of a bad bunch of so called EV charging apps/devices.
Definitely the worst out of a bad bunch of so called EV charging apps/devices.
Gargabe
I usually rarely leave reviews for apps but OMG this is the most garbage trash atrocious app I ever fing used
Unnecessarily complicated
It’s simple, pull up, tap your card for payment, charge. This app gets in the middle of that transaction for absolutely no reason.
Requires Canadian Credit Card
App requires a charger location specific credit card, in my case, Canadian. App is designed around a dated wallet system so they will take 20$ from you immediately, even for free charging. When I called support regarding my issue, they are aware that a travel app requires local financial instruments and suggested I purchase a prepaid debit card in Canadian dollars (insane suggestion and work around). App is a waste of time.
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Won’t work with US Credit Card
This app will let you add funds to your wallet using a credit card from US bank, but won’t let you use the app to actually charge if you don’t have a Canadian credit card. I had this experience twice in Ottawa and Halifax
Charging where you need it? Nope
Twice I have attempted to charge at an EV station with Switch. Doesn’t work.
$20 ongoing charge
You can only use Swtch chargers by paying $20 in advance and having your account automatically top up when it hits $5.
No U.S. credit card in Canada
It says it covers North America but does not allow US credit card in Canada. Well, it allows me to add funds to the wallet but does not allow me to use. It took me 1 hour to figure this garbage.
Need Face ID for iOS
Great app, but when I stop to charge and open the app I always have to enter email and password. It would be nice to have Face ID enablement option so I can initiate my charging session faster.
