Misleading offer terms – check the small print elsewhere
I booked a 50% off deal through TheFork. The offer's terms and conditions said it excluded drinks and set menus, nothing more. After the meal, the waiter pointed out a long list of further exclusions: specific dishes, all lamb dishes, all vegetable sides, and a requirement for each person to buy a drink.
These weren't in the offer terms. They were tucked away in the restaurant's general description, which you'd have no reason to read when checking what a discount covers. Nothing in the offer or its T&Cs said there might be further conditions elsewhere.
This isn't about the restaurant. It's about how TheFork presents its deals. If an offer has conditions, they belong in the offer's terms, where customers actually look. Splitting them across different parts of the listing is misleading, and it left a sour end to what should have been a nice evening.
TheFork, please make sure all offer conditions appear in one place, or at least flag clearly that more apply.
These weren't in the offer terms. They were tucked away in the restaurant's general description, which you'd have no reason to read when checking what a discount covers. Nothing in the offer or its T&Cs said there might be further conditions elsewhere.
This isn't about the restaurant. It's about how TheFork presents its deals. If an offer has conditions, they belong in the offer's terms, where customers actually look. Splitting them across different parts of the listing is misleading, and it left a sour end to what should have been a nice evening.
TheFork, please make sure all offer conditions appear in one place, or at least flag clearly that more apply.
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XGXylophone goat
The Fork…easy dining reservations in Europe!!!
So easy to book marvelous restaurants.
Merci beaucoup, The Fork!
Merci beaucoup, The Fork!
HAHarbor Annie
Disappointing restaurants.
I keep being disappointed by the places the fork suggests. Reviews are consistently overrated. I don’t think I’m using it again.
LLionzan
Hopeless app, restaurants please stay away
Hopeless junk run by incompetent team offering no customer service nor resolutions when something goes wrong with this app.
Nnot_happy_jan_17
Código de desconto para usar na sua reserva: 6204B6D9
Use o código na sua primeira reserva e obtenha desconto no seu segundo restaurante : 6204B6D9
VSViajante sincera
