Love TIAA…don’t like the app
I find it increasingly confusing, difficult and non-intuitive to find the information I seek beyond balances. Where are quick links to recent activity, portfolio analytics, etc for example.
Sparse Information
App loads quickly but there isn’t much information available. Account balance and change since last month-that all. No information on overall trends ; account history (like for the last year); just not much information available on the App.
Confusing
Mediocre app, a bit confusing when just trying to see simple information. Also there needs to be a smaller widget option, the giant 4x4 widget is incredibly superfluous
NA
While the TIAA app has added features over the years, it still does not offer services that competitor companies’ apps routinely offer, like (1) taking even simple transactions; (2) giving current and historic amounts and percentage earnings for individual account holdings; and (3) avoiding almost weekly 2- or 3-day outages for “planned maintenance.” TIAA should do better.
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Uploading files
This app is nearly impossible to use for uploading files. Incredibly clunky!
My job forced this on me
My employer made a decision to switch from our former company TIAA. The former company used Schwab for the self-directed broker option. The TIAA platform is like playing the original eight bit Nintendo compared to Schwab’s trading platform, tools, education, access… The whole kit and caboodle.
No easy way to know what is the gain/loss
The balance change number involves both your own contribution and the gain/loss because of investment. No easy way to separate them and get a clue of investment performance.
Marketing vs. Information
The TIAA app is frustrating to use because the home screen provides very little useful information about my actual retirement accounts. The most prominent content should be things like account performance, allocation, recent gains and losses, and contribution information. Instead, a large portion of the screen is devoted to promoting additional TIAA services, such as Wealth Management. That makes the app feel more like a marketing channel than a financial management tool.
I should not have to scroll past advertisements for other TIAA services to get basic information about my own money. Please redesign the home screen around the information customers are actually opening the app to see, and move promotional content to a less intrusive location.
I should not have to scroll past advertisements for other TIAA services to get basic information about my own money. Please redesign the home screen around the information customers are actually opening the app to see, and move promotional content to a less intrusive location.
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Whack-a-mole App
This app (and web site) just never matures beyond a beta version. Just trying to find information is all over the place (if it even works). The tap areas which do nothing is really precious. Find new developers and actually use real customers to refresh this app. Today, I’m getting a “sorry cannot login” error on the iPad but my iPhone works. Nothing changed on my end! 🤷♂️
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UI kinda sucks
cool app, does what it needs to do but the UI sucks, it doesn’t seem they took too much time creating graphs or anything to really get an in depth look.
Can’t see detailed RMD amounts
The app tells me that I need to take RMDs, but kicks me out to the web site, which only tells me the total amount, not the amounts from each individual account; I have to call on the phone for that!
It’s really absurd that I can’t see the RMD amounts on the app!
The devs keep making unnecessary UI changes & forcing us to update, instead of making sure that basic functionality works properly.
My interest-only acct shows ZEROS for deductions, alongside the correct gross and net payment amounts.
It’s really absurd that I can’t see the RMD amounts on the app!
The devs keep making unnecessary UI changes & forcing us to update, instead of making sure that basic functionality works properly.
My interest-only acct shows ZEROS for deductions, alongside the correct gross and net payment amounts.
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Organization is lacking
It’s hard to tell where you’re going to find the things you need in the app. It could use an organizational revamp.
New app not as good as the old one.
Bring back the ability to see monthly growth!
Many good features, some weaknesses
The TIAA App has a nice clean look and many positives. But that doesn’t make it a “5”. I have several different types of TIAA accounts. (1) Active retirement from my current employer, (2) inactive funds now solely in TIAA traditional from past employers, (3) a rollover IRA, (4) a post-tax investment account, and (5) a 401K profit sharing plan from a side business. The app is GREAT for some of these. But it’s useless for #5 which inexplicably doesn’t show up at all. TIAA has been trying to solve this problem for months with no success so far. I recommend it for those with active or former retirement accounts.
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Excellent App
This app is much better than most of the financial applications I have seen. It gives a very quick look at the dash board. That is a super over view. If there is a fault it is that the breakage account is added to both my wife’s account and also mine. That makes it look like there is twice as much money as there actually is
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Getting better, but…
I have used the app frequently for 5-6 years now, to check retirement account mutual fund and ETF values and periodically to trade. Unfortunately, access to my brokerage account is buried on a third screen, rather than linked on the Home Screen. Also, once I get there, I have always wondered at the logic of the ordering of the “My Holdings” list. It’s not alpha, not account value, and I don’t think it’s cost basis either. What’s more, the carat on the “Total Value” column header suggests I should be able to at least reverse the sort, which I can’t do either.
Once I’m in my brokerage account, the page headers don’t say “Brokerage” - as a visual cue that I am looking at only a subset of my total TIAA account.
I have bought and sold thru the app and it works OK.
I appreciate all the effort to get it this far. Hopefully it’s a work in progress with continuing improvements! Thank you.
Once I’m in my brokerage account, the page headers don’t say “Brokerage” - as a visual cue that I am looking at only a subset of my total TIAA account.
I have bought and sold thru the app and it works OK.
I appreciate all the effort to get it this far. Hopefully it’s a work in progress with continuing improvements! Thank you.
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Tiaa review
TIAA is SUPER convenient, super speedy and super reliable. Both people in The company and the app. All the encounters I ever had in the app has been great
Well designed
I use the TIAA mobile app on my phone and IPad and find it to be user friendly.
Fidelity is WAY better
I have one external account that is intended to fund my automatic loan payments. I’ve spoken with four different representatives, and none have been able to get the automatic payments working. I rolled my accounts over to Fidelity because its app is much more user-friendly and its advisors are more efficient. Unfortunately, I still have to call TIAA every month to make a loan payment and then transfer the funds to Fidelity. This entire process should be automated, but after five months, TIAA still hasn’t been able to resolve the issue. It’s frustrating that such a basic function requires monthly phone calls.
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Disappointing if you want detailed information
Useful for general information a day after trades are complete. Not so much for detailed information such as daily price changes, whether amounts or percentages (there is a bit of this information about four clicks into the app). Prices don’t update for several hours after markets close, so it’s best to wait until the next day to find accurate updates. Charts do not work on an iPad if trying to see different time frames. Even statements don’t appear in a timely manner (after email notification they are available). Disappointing.
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