FRAUDULENT & DANGEROUS - STOLE MY MONEY
Do not trust this app. I purchased a 30-day pass, and after a simple device reset and login, the app completely deleted my active pass and history. Even with a bank receipt and proof of purchase, their support (specifically "Alex") has ghosted me for over a week.
This isn't just a technical glitch; it's a safety liability. I am currently recovering from a C0-C1 spinal fracture, and because this app failed, I am being forced into hostile confrontations with bus drivers who think I'm fare-evading. Token Transit is aware of my injury and the liability, yet they refuse to restore my service or even respond to emails.
They take your money instantly but offer zero support when their software fails. If you rely on public transit for your safety and livelihood, stay away from this garbage app. Total scam.
This isn't just a technical glitch; it's a safety liability. I am currently recovering from a C0-C1 spinal fracture, and because this app failed, I am being forced into hostile confrontations with bus drivers who think I'm fare-evading. Token Transit is aware of my injury and the liability, yet they refuse to restore my service or even respond to emails.
They take your money instantly but offer zero support when their software fails. If you rely on public transit for your safety and livelihood, stay away from this garbage app. Total scam.
Show more
Scammed
Deleted the app for like 30 minutes while a pass was active and now I can’t access it. No live customer service so now I have to pay extra money out of pocket to get to the food stamps office while I’m already broke. Unbelievable.
I was lied to by customer service
I hate this app. When I try to use a specific card for bus fare it just declines regardless if there is money on the card or not. I tried to contact customer support and sadly their response sounded like AI and their suggestions to troubleshoot the card was no help at all. On the email I received, they stated that they accept all cards as well as google pay, Apple Pay, as well as various other cards. This is a boldface lie because my card declines every time I try to use it on the app. I called my bank and they said it should be fine to purchase online or through apps. But nope. I continue to get declined. And they have no live agents helping you for your inquiries. You can send an email but they don’t have a direct line where you can talk to someone directly and get your issue resolved in a timely manner. This is unacceptable for a company that covers so many transit systems. Unacceptable. I hate to be a Karen but his is ridiculous. And when I called my local transit system, they said that it is out of their hands and there is nothing they can do. Why use a company that barely responds as it is. As a company, do better. Be reliable. Because whatever is going on at the moment, I wouldn’t recommend dealing with this company on my worst enemy. Token transit you get an F for horrible customer service and continuing to decline my card for no damn reason when I have plenty of funds on the card.
Show more
Deleting passes
It deleted two of my passes after activating them & still no response from their team, very disappointing.
Why did I just get charged for???
I’m visiting from out of town and trying to catch the bus to get to my hotel and the website sent me to this link to download the app so I could get a bus fare. All of a sudden my Apple Pay shows that a 21.59 charge just came through my bank acct. then the app asks me to select the fare I want (which is a $2 day pass half fare since I’m a veteran) what did I just get charge for???
Show more
Highway robbery
These prices are practically a robbery? $3.50 per ride for a service that barely runs to get you anywhere conveniently? And barely covers even the downtown? NYC arguably has 10x coverage charges under$3. This is highway robbery from people who can’t afford have cars!
City officials - stop outsourcing to these greedy companies and put some effort into building a system that doesn’t conduct online robberies. Aka - do your jobs and stop delegating to inept people and passing on those costs to your constituents.
City officials - stop outsourcing to these greedy companies and put some effort into building a system that doesn’t conduct online robberies. Aka - do your jobs and stop delegating to inept people and passing on those costs to your constituents.
Show more
Apple Pay pops up
Holding the phone near the reader triggers the NFC chip, so Apple Pay pops up and blocks the QR code. Most annoying!Check the Pittsburgh transport app where they disable the Apple Pay trigger while inside the app
Contactless would be better
The app itself is fine, works well but contactless would be nice
Disappearing
Purchases be disappearing. I counted 3 last night and this morning on my way to work, I tried to use it. It said error and disappeared. This is not the first time this has happened either or the third. More than 4 times. This is ridiculous.
Does not work on new iPad
This app does not work well on my new iPad. I can’t do anything on it.
App Clip to App bug
I used the App Clip to activate my pass this morning, and thought it would be a good idea to download the actual app because it annoys me to have to go to the app library to open it multiple times a day instead of it being on my home screen. The app recognized my account automatically but I went to check my active pass and it popped up an error dialog that says "Error: Pass already active on another device".
It is most definitely not active on another device. I just activated it on this device, with the App Clip. Then I downloaded the app and it thinks I'm on a different device. Yikes. I'm hoping customer service can resolve this before I have to use my pass again later today to go home from work.
It is most definitely not active on another device. I just activated it on this device, with the App Clip. Then I downloaded the app and it thinks I'm on a different device. Yikes. I'm hoping customer service can resolve this before I have to use my pass again later today to go home from work.
Show more
5 stars
It’s a good app for work but it has a lot of stops to get to the right app
Tickets
I can’t send tickets to my daughters to use it
Scam
This app is a scam I got an annual pass thats supposed to last a year August 20th 2025 but it says it expires September 19th 2025. When I contacted support they told me it’s nothing they can do about it because supposedly the annual pass that I got August 20th 2025 was activated September 2024 that’s why it expires September 2025 even though I bought the pass August 2025 and activated the pass the same day I bought it.
Show more
Youll find out
How this app is ğãý
Keeps switching
Was cool at first now I can’t buy discounted rides for myself or my kids
Excellent and seemless
Was able to download app, add payment card, and buy ticket all while powerwalking to my bus stop. This is precisely what you want in an app! Yes!! 🙏💪
The card was better
Why make this an app? What happens when your phone dies? What if someone doesn’t have a smart phone? What an Utter waste of money
Best app and customer service
I know that some of you out there doesn’t like the app but they sure do have the best customer service
Won’t send a verification code
I’m trying to sign in to but tickets for a bus but it won’t send me a verification code
