Not functioning properly
The app doesn’t toggle between multiple accounts. Very frustrating when trying to access bills. Also, does not download bills so you can print them. Please fix
Buggy Application
The app is completely broken, it keeps asking for a login every single time I try to open a new page. Can’t download the receipt!!
If it’s not broken, then don’t fix it
The app worked just fine. I don’t know why they have to change everything now. Everything is unusable. I don’t get it if it’s not broken then don’t fix it.
What has this world come to? Why do I need to take 30 minutes? Just look at my water bill
When is the big rock gonna come and just hit us?
What has this world come to? Why do I need to take 30 minutes? Just look at my water bill
When is the big rock gonna come and just hit us?
App doesn’t work
App doesn’t display any of my account information. Keeps saying ‘This Feature Currently Unavailable.’
App is not functioning properly
None of the links or pages seem to be loading or working. Works fine on the website, not nothing shows up on the app except for the main screen.
Cannot view usage
What’s the main purpose of an energy usage app? To view your usage. Cannot do that with Toronto Hydro’s own app. Telltale signs of contracting out app development.
This is what I’d expect
New Face ID update is terrible, app doesn’t even function anymore, I’m sure they got the ttc technicians working on the fix
Trash
Bunch of incompetent techies running an app that is so important for the city! This is why we need immigration!!!
FaceID Update makes the app nonfunctional
The app is unusable with the FaceID challenges. Every time I attempt to select a menu, change an account, etc. it requires a login and returns to the Home Screen.
The new update doesn’t work
Since I’ve updated the app, I can’t use it because it goes through an endless face ID for every click and send you back to square one!
Please fix this glitch.
Please fix this glitch.
Keeps glitching
Recently, that app has been glitching when using Face ID to login: it gets stuck in an endless loop of repeated login attempts, leading to getting locked out of your account.
Outage map broken
The outage map shows one huge green circle covering North America! When I tap it, it shows outage details: Updated 05/06/2024 12:27 PM, Outage start time 01/01/2000 12:00 AM, Estimated restoration: (blank), Restoration process: On hold, Affected customers: 1-50.
As basic as possible
Can’t do much with this app, not even pay a bill. Just write a cheque and send it by courier, it’ll get to 1980 don’t you worry.
Can’t login to app
The app just keeps asking me to login. I had enabled Face ID and it never stops attempting to login despite deleting the app in hopes of my settings being erased/forgotten
Cannot view billing
Can’t view billing information, keeps asking me to login over and over, no one is checking this app before releasing it to the public?
Good enough
Lately it seems that my account was wiped so I’m unable to log in nor register. I didn’t delete anything and simply wanted to monitor my usage as usual. It’s also a shame that the app has you log in over and over, it could just stay on it’s not classified information.
App is not for everyone
Definite overlook by the app developers for those of us that don’t have a Toronto Hydro account and therefore, cannot create an app account. I live in a condo building that uses an intermediate utilities provider. With the new upgrade I have discovered that I can’t create a now required account to log in because I do not technically have a Toronto Hydro account. How many condo customers have you shut out from using the app due to this short sightedness?
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Cannot open app
Difficulty to open the app. Probably needs update, smooth and easy functioning. Tried to download the app because of the Canada Post walkout.
great
great app
easy 5 stars
great app
