Why does nothing work with this company?!
Not sure why I’m surprised. Not only can I not get help by calling Transamerica, the website rarely works as well. Even local agents don’t return calls. Sadly , the company as a whole has been a giant disappointment.
Greatest Ever
Billy Murphree
App
Always lagging, always being serviced, doesn’t work with Plaid
Awesome
Very user friendly as much as can be for not knowing much info on this as I do. They helped me when I called and didn’t mind my questions. Thank you guys.
Months later… still broken.
3rd UPDATE: now six months later, the SAME issue persists. Starting to think it’s time to move my money out of this company if they can’t even fix a simple login glitch months later. That speaks volumes to their sheer disregard of customer experience. I’m over these jokers.
2nd UPDATE (90 days later): login is STILL broken. No matter how many times you click “remember me”, it forces you to login every time. Never remembers Face ID even though you tell it to. And then asks me what language I want every time, like I’m learning a new language every time I log in. If you can’t even get the login correct and working, god forbid any issues arrive with actual functionality. Seriously. Do the Transamerica employees not have transamerica retirement accounts and not even use the app? How are they not noticing this themselves???!!!
UPDATE: can someone please fix the login chaos of this app? What’s the point of enabling biometrics if I have to relogin with my password every time? Every day, I mark to enable biometrics and then less than 24 hours later, I have to login with my password all over again.
Seriously. I miss the days from a few years ago where the app actually worked, was easier to navigate, and login wasn’t such a pain in the rump.
The latest update made the app feel clunky, not user friendly, and nearly impossible to locate information. The previous version was actually easy to navigate compared to this atrocity. All I wanted to check was how much I’ve contributed year-to-date. That used to be a simple one or two taps to find and view. And that’s a pretty basic function to be honest. With the update, even after spending 20 minutes trying to navigate the app and going into every possible menu and submenu (which is an issue unto itself), I still can’t find that information. If this is their development teams idea of “easier than ever”, they should be fired immediately!
2nd UPDATE (90 days later): login is STILL broken. No matter how many times you click “remember me”, it forces you to login every time. Never remembers Face ID even though you tell it to. And then asks me what language I want every time, like I’m learning a new language every time I log in. If you can’t even get the login correct and working, god forbid any issues arrive with actual functionality. Seriously. Do the Transamerica employees not have transamerica retirement accounts and not even use the app? How are they not noticing this themselves???!!!
UPDATE: can someone please fix the login chaos of this app? What’s the point of enabling biometrics if I have to relogin with my password every time? Every day, I mark to enable biometrics and then less than 24 hours later, I have to login with my password all over again.
Seriously. I miss the days from a few years ago where the app actually worked, was easier to navigate, and login wasn’t such a pain in the rump.
The latest update made the app feel clunky, not user friendly, and nearly impossible to locate information. The previous version was actually easy to navigate compared to this atrocity. All I wanted to check was how much I’ve contributed year-to-date. That used to be a simple one or two taps to find and view. And that’s a pretty basic function to be honest. With the update, even after spending 20 minutes trying to navigate the app and going into every possible menu and submenu (which is an issue unto itself), I still can’t find that information. If this is their development teams idea of “easier than ever”, they should be fired immediately!
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Waste of time.
I downloaded and tried to sign in. It gets as far as I need to read and agree to statements but there’s no statements for me to read and agree to. It’s just blank. When you just hit agree it tells you that you have to read and agree bout you can’t. I think this app is trying to steal your information.
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Reviewing the App
If I wasn’t asked to review the App every time that I opened it, I would be able to actually use the app instead of spending the little time I have to review the app continually.
Haven’t been able to see beyond summary page for years
Bc my company uses TransUnion I’m forced to have it. I haven’t been able to see anything beyond the summary page in years. It’s always an error.
401k
Excellent app
Great app
Great rehab great services great accounts at the offer for your everyday financial well-being in life to the start till the end and to leave something for your families great at very easy to use can’t complain
App
Every time I try to log on on the app on my phone it never ever ever logged on. It keeps saying there’s an error on Transamerica side. No good at all. You should remove the app if it’s not gonna work.
App Not Working
Cannot login with the app.
Terrible
This app is useless. You have no access to your information. They purposely won’t let you see your current holdings. I can’t believe the company I work for put our 401k in this company. It’s an embarrassment and should be shut down.
Easy
Simple app to use
Bad
The app is frequently down
That’s checking always
It is easier
This app has been broken for months.
I have install installed and reinstalled it on my phone. Have no issues logging in with the same credentials online. But it doesn’t let me login on the mobile app.
App Review
This app is horrible. It often does not work. I have it on my iPad and iPhone. Currently it works on my iPad but doesn’t on my iPhone even though everything matches for username and password. When it asks for my info, birthday, email, etc. it says that the info doesn’t match. So why does it work on my iPad? As I said the app is worthless
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Good app
Nice and straightforward
Not working for months
App has not been working for months .. and website is not that practical
