Waste of time
I cannot make a loan payment using app or website. This needs to be addressed. These accounts need to be paid or else loans can default.
Unable to use
Have not been able to access on my account only make payments not feeling like I matter just my money called for assistance and still unable to access the portal
Needs lots of help
One of the worst apps that I’ve used - It’s constantly under maintenance and difficult to navigate. Scrap this app and start over.
Never lets me get to homepage
This app is the absolute worst. I can’t believe a well established company such as TransAmerica can figure out how to make it work. Waste of time and download space
Not reliable
Half the time this app will not open
Logging in
Have trouble logging in more often than not
Great App
Transamerica app is really good and easy to use! Gives up to date information and graphs! I find very informative
Why does nothing work with this company?!
Not sure why I’m surprised. Not only can I not get help by calling Transamerica, the website rarely works as well. Even local agents don’t return calls. Sadly , the company as a whole has been a giant disappointment.
Greatest Ever
Billy Murphree
App
Always lagging, always being serviced, doesn’t work with Plaid
Awesome
Very user friendly as much as can be for not knowing much info on this as I do. They helped me when I called and didn’t mind my questions. Thank you guys.
Months later… still broken.
3rd UPDATE: now six months later, the SAME issue persists. Starting to think it’s time to move my money out of this company if they can’t even fix a simple login glitch months later. That speaks volumes to their sheer disregard of customer experience. I’m over these jokers.
2nd UPDATE (90 days later): login is STILL broken. No matter how many times you click “remember me”, it forces you to login every time. Never remembers Face ID even though you tell it to. And then asks me what language I want every time, like I’m learning a new language every time I log in. If you can’t even get the login correct and working, god forbid any issues arrive with actual functionality. Seriously. Do the Transamerica employees not have transamerica retirement accounts and not even use the app? How are they not noticing this themselves???!!!
UPDATE: can someone please fix the login chaos of this app? What’s the point of enabling biometrics if I have to relogin with my password every time? Every day, I mark to enable biometrics and then less than 24 hours later, I have to login with my password all over again.
Seriously. I miss the days from a few years ago where the app actually worked, was easier to navigate, and login wasn’t such a pain in the rump.
The latest update made the app feel clunky, not user friendly, and nearly impossible to locate information. The previous version was actually easy to navigate compared to this atrocity. All I wanted to check was how much I’ve contributed year-to-date. That used to be a simple one or two taps to find and view. And that’s a pretty basic function to be honest. With the update, even after spending 20 minutes trying to navigate the app and going into every possible menu and submenu (which is an issue unto itself), I still can’t find that information. If this is their development teams idea of “easier than ever”, they should be fired immediately!
2nd UPDATE (90 days later): login is STILL broken. No matter how many times you click “remember me”, it forces you to login every time. Never remembers Face ID even though you tell it to. And then asks me what language I want every time, like I’m learning a new language every time I log in. If you can’t even get the login correct and working, god forbid any issues arrive with actual functionality. Seriously. Do the Transamerica employees not have transamerica retirement accounts and not even use the app? How are they not noticing this themselves???!!!
UPDATE: can someone please fix the login chaos of this app? What’s the point of enabling biometrics if I have to relogin with my password every time? Every day, I mark to enable biometrics and then less than 24 hours later, I have to login with my password all over again.
Seriously. I miss the days from a few years ago where the app actually worked, was easier to navigate, and login wasn’t such a pain in the rump.
The latest update made the app feel clunky, not user friendly, and nearly impossible to locate information. The previous version was actually easy to navigate compared to this atrocity. All I wanted to check was how much I’ve contributed year-to-date. That used to be a simple one or two taps to find and view. And that’s a pretty basic function to be honest. With the update, even after spending 20 minutes trying to navigate the app and going into every possible menu and submenu (which is an issue unto itself), I still can’t find that information. If this is their development teams idea of “easier than ever”, they should be fired immediately!
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Waste of time.
I downloaded and tried to sign in. It gets as far as I need to read and agree to statements but there’s no statements for me to read and agree to. It’s just blank. When you just hit agree it tells you that you have to read and agree bout you can’t. I think this app is trying to steal your information.
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Reviewing the App
If I wasn’t asked to review the App every time that I opened it, I would be able to actually use the app instead of spending the little time I have to review the app continually.
Haven’t been able to see beyond summary page for years
Bc my company uses TransUnion I’m forced to have it. I haven’t been able to see anything beyond the summary page in years. It’s always an error.
401k
Excellent app
Great app
Great rehab great services great accounts at the offer for your everyday financial well-being in life to the start till the end and to leave something for your families great at very easy to use can’t complain
App
Every time I try to log on on the app on my phone it never ever ever logged on. It keeps saying there’s an error on Transamerica side. No good at all. You should remove the app if it’s not gonna work.
App Not Working
Cannot login with the app.
Terrible
This app is useless. You have no access to your information. They purposely won’t let you see your current holdings. I can’t believe the company I work for put our 401k in this company. It’s an embarrassment and should be shut down.
