App does not function
When I tried to create an account in the app it would not let me. I called customer service who informed me that in fact the app does not work to create accounts. They helped me do that in a web browser then said the app should work. This was a lie. The app does not function. When you login with your current credentials in a web browser it works, using the same exact login you will fail trying the app. Do not use this app it is not worth your time or the subsequent call to customer service who will not truly resolve the app issue. They will only assist with you logging in online.
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Cannot log in
After I enter my username and password, the app takes me to a screen to send the code, but it does not show either my email address or cell number. When I click on send the code, it just goes back to the login screen. Can’t get past it and use the app.
This app sucks!
Says it has an update but will not update. Also says my credit is frozen and it is NOT!
App Login is Broken
I’m unable to log into this app. I put in my username and password, it goes to the one-time code screen, then glitches with an error back to the login screen. I tried with two different iPhones and it did the same on both.
Login Loop… STILL
I deleted this trash app a few years ago because it keeps putting me in a login loop. The website works fine, even on my phone. But this thing? <delete>
Needlessly Complicated
Every time I open the app I’m prompted to create a new password and enable face ID. This is the worst of the three credit ratings bureau apps by far.
I can’t even log into app
This is a terrible app, don’t waste your time downloading it
Unable to login
The app does not login. You give your credentials and it suggests to a send code to confirm identity but there are no email or cell number displayed to choose from. If you select ok, it just goes back to initial login. Very frustrating and looks suspicious app. I am able to login using the webpage.
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Can’t unfreeze credit score.
I have a TransUnion account and password. However, the app does not use the same authentication and it won’t let me log in. It also does not have the ability to unfreeze an account temporarily. You have to go to the website for that. This is ridiculous.
Can’t login
Similar to the other, hundred people on here complaining they can’t login I can’t login. Website works fine just not the mobile app.
Put in my ID and password and it says it needs to send text and it just ends up, going back to the login and never sends a text. constant loop
Put in my ID and password and it says it needs to send text and it just ends up, going back to the login and never sends a text. constant loop
Useless app now
I had the app for about a year and used it no problem with a free TransUnion account up to 2 days ago and suddenly last night I could not login on the app and it would give me a message to contact customer service. Upon reaching a representative they informed me the app is for paid subscriptions only and that the free accounts can only use a web browser to access their TransUnion data. When I asked if this was a recent change he said probably, completely knowledgeable about the policies or changes. This app is now useless and a waste of time to download unless you’re comfortable giving TransUnion more money than they already make off of you by selling your personal data through credit reports.
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Will not allow sign in
Will not accept my SS number despite 5 attempts.
Login and support issues
I can login fine on the website through browser, but cannot login on the app. The app says I may need something like TransUnion essentials, but that doesn’t appear on their website. No option for live support seems to be available. I would guess this is some issue with legacy users of their true identity service (like me) but don’t have any way to validate that. I give up. I’m deleting the app and we just use the browser.
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Garbage
App will not allow me to login. I have no issues logging into their website. Total bush league app execution
Log In Issue
My login information literally never works on this app. I have to use Safari,
Can’t login
Unable to even MAKE a account due to being under 18 scam app
Can’t log in
This app definitely needs a good update. I can’t log in from my phone.
Can’t login
Like others on here, while I can log in to TransUnion’s website with the same credentials as I try for this app, I never get a successful login. No rhyme or reason for it.
Glitchy can’t log in
Can’t log in! Horrible! Experian and Equifax work flawlessly. I had to use a web browser to go in and freeze my credit.
The app is useless!
The app is useless!
Login issue
I have a passkey setup to login. When I attempt to log into the App, it scans my face- as expected. However, it redirects me back to log into again.
