Must have a paid membership to use the app?!?
Despite the description here saying you can start using the app for free, a paid membership is required to simply login, even if you have a working login account on the TransUnion website. This is a terrible user experience, especially since I spent the better part of an hour chatting with support before being escalated to a phone call, then finding out the app is not free to use after all.
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App NOT WORKING
The app does not work when it prompts you to send a text code to login it shoots you out to put your login credentials again in no ending loop.
Won't let me login
After trying to login with my username and password it will say it's wrong and to try again, so I reset the password and try again just to give me the same message. But I try the website on my computer with the new password and it lets me in. So clearly this app is not connected to the data base so login won't work
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Unable to create an account
Downloaded the app and was unable to create an account. Called customer service and explained the issue and was told to use the app was not free if I had an web account. No where does it say this. Terrible customer care!!!!
Can’t log in on app
I can log in on the web, but on the app, after I log in I can’t get past the MFA screen. It asks me how I want to get the code but doesn’t let me choose and freezes there. If this is because only paid users can use the app, as other reviewers have said, then put that info up front in the app description before we waste our time!
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