Mi opinión
Tier system ruining app!
La mejor
San Antonio fare
Not working
And some even claim they don’t see issues, and told me it appears I can go online.
This very frustrating. The process seemed painless. But the problems seem to be endless.
Do DoorDash instead
Destination mode is not working
I enjoy driving for uber
Use Spark instead
Location
Inhumane cancellation policy and terrible UX
They even count it against you when you go to pick up an order and it has already been picked up by someone else. Or when you go to pick up an order and the restaurant cannot make the order because they ran out of stock. Or if a courier package sender refuses to come out and meet you after Uber’s own on-screen timer runs out. The app literally shows you a pop up with the option to cancel the delivery if the package sender doesn’t show up to hand you the order after the onscreen time has run out; yet they still count it against me. It doesn’t even matter if you contact support or not, they will still count these as cancellations against you. This is terrible UX. Whose idea was this? I understand that they are trying to cut down on drivers stealing food, but what this is doing is actually punishing good drivers. It’s not a hard problem to solve.
The worse part is, after I received those two reports for doing the right thing when my car broke down, they sent me threatening emails about deactivating my account. I will NOT live in fear with the threat of deactivation over my head for doing the right thing. I’m giving myself 30 days to figure something else out, and say goodbye to these inhumane, terrible people.
Así me borres, el comentario, lo escribiré 1000 veces
Misleading “guaranteed” tips
Do better
App needs major improvements
Fast forward to Thursday. It’s another slow morning and I get a request from a “Gabby” again. At this point I didn’t pick up on it because some riders have the same names. I’m nearing the pickup location and I notice the pin is in a body water. From experience I know time won’t start if you’re not near the pin, so I cancelled the ride. About an hour later I get another request from “Gabby.” You know the names don’t show up when you accept a ride. So I start driving the destination again and it’s at the same spot that I had the request for on Tuesday on the side of the highway, but this time the pin was in a grassy area that I couldn’t reach. I canceled before I got to the pickup.
It’s really ridiculous that Uber hasn’t figured out a way to pickup on these rides that have the pin in locations that the driver can’t reach. When we can’t reach those pins time doesn’t start and we don’t get paid for waiting. When I did Lyft, they had that feature to where if you couldn’t reach a destination you could click a button and say “can’t reach pickup” location. There’s no reason that app shouldn’t be able to tell that you can reach a spot in the middle of a lake.
My other gripe is the “confirm identify” feature on the app. In 3 of my last 5 rides I’ve had to confirm my identity. One was the previous before I went home to rest. I got back up around noon to drive the next day and when I logged on it said confirm your identity. I confirmed my identity, then I got a request and went to pickup the person 4 minutes from my house. I took them to their destination, and then I had another pickup real close. I dropped the second person off and looked at my phone to see why I wasn’t getting requests. It again said confirm your identity with a photo. So in the span of maybe 25 minute I had to confirm my identity twice. It’s getting really ridiculous that I’m having to do this so frequently. There’s gotta be an easier way to do this.

