Uber Eats User Reviews

Customer Experience

Positive experience27.8% of reviews
Neutral4.5% of reviews
Negative experience67.7% of reviews

~ Based on 14,992 written reviews from the US App Store.

What users say

Is Uber Eats Safe?

Uber Eats: Food & Groceries appears safe based on user ratings. AppsHunter Safety Score for Uber Eats is 96/100.

This assessment is based on 10,677,623 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 10,677,623 App Store ratings for Uber Eats.

Is Uber Eats Legit?

Uber Eats: Food & Groceries appears to be a legitimate app. AppsHunter Legitimacy Score for Uber Eats is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

害我走了一大圈恨死他們了

太糟糕了!我出了車禍!送侮貨他$2000出單的時候還一直催這是我第一次送貨最糟糕的,希望大家不要用這個系統!太糟糕了,希望他倒閉!

Great service

I’ve used uber eats several times throughout the year, always offers super fast delivery and great service would recommend

Bug in app

There’s issue with Uber iPhone app when shopping for groceries as a guest without logging in. If I accidentally add a grocery item to cart, I’m unable to remove it. When I try to remove item, screen just flickers and all controls become disabled, so there’s no way to remove item from cart.

Completely horrid experience

I downloaded this app again so i could get a specific restraunt that isnt available on doordash. The restraunt managed to forget half of my order, the delivery driver didnt bother to check if the order was correct, then when i tried to get a refund/help on my order i was sent to a bot that couldnt help me and all it did was send me in circles. The app has no option for a refund. I asked to speak to a human to get real help and after i got in contact with their internal systems i was told i will have to wait 6-12hrs for a response from them. Complete waste of time and money, doordash is still top of these apps for support and ease.
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MY ID WAS STOLEN

I was getting ID’d and it’s a bit strange that they take pictures now I’m very uncomfortable with it but this man had taken my provisional license and I was distracted and forgot. I contacted uber and all they did was apologise and kept shutting the ticket, I then got distracted THEN they said they would contact the driver and shut the ticket again, I have heard nothing from uber and it’s pathetic as I cannot buy anything that required ID because now all I have is my passport and I’m certainly not letting them take a picture of that.
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Great

Works well and looks nice

Consistently awful

Awful service - delivery arrives with missing items, apparently help team can only support live orders. No one to speak to, need to wait 6-12 hours for someone to respond! Out of my last 3 orders, each one has been messed up, and customer service doesn’t care once they’ve taken your money. Use deliveroo instead - at least they have customer support you can speak to. Uber eats just takes your money then it’s pot luck whether the order comes - and if there’s a problem, seems like it’s a case of “ah well, maybe your next order will be correct.” Absolute con
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Too expensive but so functional

My biggest fear is being on the other side of this app when I’m no longer ordering and rushing without a care but then I’m at the whim of uber the worker or cook paying and earning nothing

URGENT — UNAVOIDABLE FEES THAT I CANNOT CANCEL

A family member signed up for Uber delivery in California and completed all required registration steps. However, despite requesting the payment card several times, the card was never received.

The Uber account was later permanently deactivated. Now we have received a notification that monthly fees will be charged for a card/account that we cannot access, cannot use, and cannot close.

This creates an unavoidable fee with no available way for us to stop it. There is no physical card, no access to the Uber account, and support has not been able to resolve the issue.

We have repeatedly tried to get help. All we are asking is to PERMANENTLY CLOSE THE CARD ACCOUNT and stop any current or future fees.

This situation needs URGENT attention from Uber Support. Please contact us and provide confirmation that the card account has been completely closed and that no additional fees will be charged.

I will remove this review only after the issue has been fully resolved.

If anyone else has experienced the same problem — being unable to close an account while fees continue or are scheduled to be charged — please share your experience in the comments.
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Pinche gente rata

Dejen de estar protegiendo la información de la persona que nos entrega lo comida al menos déjela disponible por media hora después de entrega. No es la primera que que nos roban la comida. Ni siquiera pitan para hacer a la gente saber que llegaron dejen de tener a pinche gente rata nosotros compramos nuestras comidas con nuestro propio dinero dejen de andar de pinches 🐀
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Greta

Wanna

Nuggets

Yummyyyyyy

Stupid

Why do you not post the closing time for any of the places or stop ordering after close? You make it seem like everywhere is open and lead people astray. Worst experience ever

God‘s Gift

Uber eats is always there when I don’t have much money and I still want to enjoy good food Uber has taught me that you don’t have to be rich to eat like one :). You just have to know how to use your and deals as they come ::D which is often. Enjoy.

My opinion

It’s convenient, gives options on how you want them to delivery it- as in hand to you or leave at door. Helps if you order the food while you’re out and about.

Worst Support Options Ever

Trying to contact Support through the Uber Eats app is a terrible experience. The Chabot feature they have implemented makes it almost impossible to contact a human being. It goes around in circles because it has very limited options of things that it can help with, and it is unable to handle ambiguity. Bring back real contact info!
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Reliable

My truck broke down last fall and uber has been a lifesaver. Thanks to uber I make it to my VA appointments and can pick up my son.

Thank you

Thank you

Easy to order

Very helpful for me

Unreliable

The times are never right and I am not going to blame it on the driver because wdym I pay extra for a priority order and still take a whole hour to be ready?! Also the prices are so crazy!!! Why is the total price literally the double of the price of the food?!