So many notifications
It’s not necessary to remind me half a dozen times a day to use your app.
Bien
Bien
Fees
Fees are to high my buy one get one was almost the same as not getting the deal ! also you can’t edit order like door dash add peppers onions on my Juan’s order
Rubish
I waited for 1 hour for my order when the eta was 20min
No where to contact the customer service because it is all AI and only give me a list without my problem ( and there is no where to type!!!) what kind of app is this? Totally scam.
No where to contact the customer service because it is all AI and only give me a list without my problem ( and there is no where to type!!!) what kind of app is this? Totally scam.
Poor customer service
I was charged for and ordered that I never received. When I need help to figure out what happened with the order I was told the order had been placed and nothing they can do. Very poor customer service and very dissatisfied.
Uber Eats
The discounts actually work
Update Ruined App’s functionality
I have never had an issue with this app figuring out my general location for delivery, but for the last month, this app has been forcing my location to show up as the location I was in over a month ago. I have my location on for the app. I have deleted and re-downloaded the app. I have checked the main Uber app and there were no issues with my location there. This is just with Uber Eats. Ever since I did the update, I’ve been having constant problems. The app doesn’t know my location. The app didn’t show the “send message” button for you to communicate with the delivery driver. The app makes you have to do extra to make store that your items aren’t replaced with anything. The app doesn’t not properly show you where your Uber delivery person is. The help desk is useless because there is no prompt that can be used to even address these issues, so you can’t even ask for assistance. This app has gone downhill very quickly.
Show more
Unnecessary charges
BAD
Uber one discounts
Discounts do not add up to what they advertise for signing up for uber one
Wondeful
I love Uber Eats. Every day after my 9-5, i order 5 pizzas from Burger King. I adore my piazzas as they arrive within 30 seconds of my order as Im a homeless bum who lives outside Burger King
Resolution Issues
I tried to send a gift through uber eats. In the app the order seems to have no issues, but I got a notification from my credit card that it was declined. My recipient cannot schedule the gift and the app gives her no error, just doesn’t work. I’ve been on chats with customer service. The AI agent is useless and tried to send me to pages that didn’t exist, and couldn’t link me to them so I had to keep closing the app to check if I could access what it was saying (I couldn’t). When I finally connected with an agent they also were not helpful and kept sending me to new people and my issue is still not resolved after a full day meaning this is no longer a birthday gift. When I said in the chat that they didn’t fix my issue it just kept trying to connect me with the same agent, which is pointless. Very frustrating and still no resolution, I’ll likely use different delivery apps from now on, thanks for losing my business Uber.
Show more
Appalling customer service
Extremely disappointed with Uber Eats customer service. I ordered food from a local Chinese restaurant and after around 40 minutes there were still no updates on my order. I had to call the restaurant myself and they told me the driver should arrive soon. Another 30 minutes passed and I called again, only to be told that Uber Eats had informed the restaurant (and Uber Eats didn’t bother to inform me themselves!) that the Uber Eats driver had spilled my food on the road and the order would not be delivered.
Uber Eats cancelled the order and refused to provide a refund. I contacted customer support multiple times but nobody actually listened or took responsibility for the fact that I paid for an order I never received.
This is not the first issue I’ve had with Uber Eats either, I’ve experienced repeated delays, cold food and missing items from grocery orders. The biggest problem is not that mistakes happen; it’s that the customer service afterwards feels completely unhelpful and unwilling to resolve anything.
I won’t be using Uber Eats again after this experience.
Uber Eats cancelled the order and refused to provide a refund. I contacted customer support multiple times but nobody actually listened or took responsibility for the fact that I paid for an order I never received.
This is not the first issue I’ve had with Uber Eats either, I’ve experienced repeated delays, cold food and missing items from grocery orders. The biggest problem is not that mistakes happen; it’s that the customer service afterwards feels completely unhelpful and unwilling to resolve anything.
I won’t be using Uber Eats again after this experience.
Show more
Refund.
DoorDash gives better refunds. So you don’t loose both your meal and your money.
Trust me
Uber eats trust me
Brittany MacDonald
Would be hard to think of a reason why uber eats isn’t a amazing company. Bringing convenience across the board, from being unable to go to the store or simply wanting just looking for a fast dinner option after a busy day. 10/10
app blows
website is better
Great service
I VAPE GREAT
Refunds at uber
I’m very disappointed with Uber's customer service. When an order isn't received, I expect the issue to be properly investigated instead of being met with the same automated response: "The order isn't available for a refund."
Rather than escalating the matter or taking the time to understand what happened, customer support simply repeats the same message without offering a meaningful resolution. It feels like customers aren't being treated fairly or listened to.
This experience has made me lose confidence in the service. Good customer support is about resolving problems, not sending the same response over and over. Based on this experience, I no longer feel like I can trust Uber to handle issues when something goes wrong.
Rather than escalating the matter or taking the time to understand what happened, customer support simply repeats the same message without offering a meaningful resolution. It feels like customers aren't being treated fairly or listened to.
This experience has made me lose confidence in the service. Good customer support is about resolving problems, not sending the same response over and over. Based on this experience, I no longer feel like I can trust Uber to handle issues when something goes wrong.
Show more
I’m anemic
I ordered ice from sonic and one it got here it was water, I ask for it to be sent out again and uber said they couldn’t refund me🤨
Life Saver
Always my go to when I need either groceries if I’m stuck at home or I just don’t know what to cook for dinner that night. Always arrives on time or earlier.
