Pleasantly surprised!
Not much to say, but this app has been so easy and gives me the facts. I didn’t expect much, honestly, but I couldn’t be happier.
Banking
Great app 5 stars
Poor layout
Bill pay should not be three clicks in. Front page please.
Good stuff
The CU and the app are responsive to the needs of the members
Good, could be better
The BillPay function needs to be on the main screen or one click away, instead of moved into multiple sub-menus as it was in the recent version. Same with logging out
Easy to access and payment
Best bank for offer credit in simple way no complication
Great Service!
This new app is great!
Notifications
Seems like app notification are sent in big batch and cause app to not function. Everyone’s is clicking and causing app to not work. Smaller batch notifications over couple hours
Customer
Great customer service
Often doesn’t work
Often app wont work at all
App
I love the app. So easy to use.
Service
Excellent customer service and communication ethics
Great Service
Great Bank
Very informative
Full of all the information I need without having to go search for it.
It’s a bank that doesn’t want to do business.
Management since Matt left has been miserable. Can’t offer any decent loan products.
Customer
Love it
Too Hard to Schedule Bills!
It takes multiple steps and multiple confirmations to schedule a single bill.
UKFCU
I like the app, however it is often difficult to find things. In particular paying their credit card. It gets moved to a new location it seems like often. Then it is very hard to figure out where it is, and how to get into it. They even change what it is called. I don’t know why “pay card” is such a hard thing for them to call it. Oh well.
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An app that never works
I don’t find the app very user-friendly especially when it comes to travel alerts. Every time I log onto to put a travel alert in, I never can find where it is and you have to go through multiple menus to find it. It’s the same for credit card payments. The app also lists my credit card balance backwards from what credit available is. I’ve taken it to the local branch near me several times and nobody ever seems to have an explanation.
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UK Federal Credit Union
Great way to do banking. Great customer service. User friendly app to control your account. Lots of member perks including ticket giveaways. I give an A++!! Highly recommended!
