Upgrade Reviews: Is It Legit?

Customer Experience

Positive experience52.6% of reviews
Neutral6.3% of reviews
Negative experience41.1% of reviews

~ Based on 384 written reviews from the US App Store.

What users say about Upgrade

Is Upgrade Safe?

Upgrade - Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Upgrade is 97/100.

This assessment is based on 83,673 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.3% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.2% of ratings point to a risky experience

~ Based on 83,629 App Store ratings for Upgrade.

Is Upgrade Legit?

Upgrade - Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Upgrade is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cruddy Card

I keep this card balance extremely low. I always have enough money in the card but will the card will still occasionally decline due to insufficient funds when I have plenty in there. I couldn’t recommend this card to anyone.

Cancelled no reason

My card was canceled for no reason. But I paid it off. My payment were always on time, they were on auto pay. They said they sent me reason for why but never received it.

Lowered my credit when I needed it the most

Horrible not there fault , buisness is buisness but not friendly or helpful card. Lowered my credit limit when I needed it the most. So I played it off completely. Capitol one gave me more credit and helped me during the time I needed it . Overall debt is bad

Not good

This card was good as an emergency card but now it’s just like a high interest loan card.

Repayment

I don’t get paid until late in the day and it tries to take the payment out early in the morning and it makes it. Like I am late making the payment when. I am not

Rates

My credit score is good so why are my interests rates so high

Lame

Doesn’t let you take an advance out the same day you pay it back, what if I needed the funds? You guys suck do better

Alert

Lovely with the immediate alert

Payments could be better

The app doesn’t have the functionality to set up autopay to pay the full statement balance. All other cards I have included that functionality.

Apple Store Upgrade

Damn thing won’t open.

way too later for fund availability

Other bank takes one day.

Worst credit card ever

The worst credit line I have this credit card for more than 4 years never gave me extra credit line and I paid all my payments on time

2nd Chance

So far, upgrade has helped a lot. I wish it was something more for Victims of Domestic Violence and Sexual Assault Victims and survivors. If victims need to show proof, or any proof of their abuse like a court order protection, I wish Upgrade would have more support and options for all victims to Upgrade in their life in general to start over and make ways to escape better and not have victims to worry about where to go, how much things are, and being an advocate for us. The title Upgrade should mean much more and more meaningful. Overall, this app has helped me and my children to stay up-float. But it’s not enough to escape, get a hotel for a week or two, or even relocate to a safe place. I would love to work with Upgrade to show people the real meaning Upgrade can do. Please consider this idea that can help us and make the company grow and qualify for Federal Grants if you do support victims to Upgrade in real life. Thank you.
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Balance reflection

I love my upgrade card I just wish that my payment was automatically deducted from my bank account like Capital one does instead of having and account with a false balance that takes days to get deducted an leaves you wondering how much money you really do have in your account.

Horrible

I have a horrible experience with upgrade my credit is getting hit cause I missed a payment which I didn’t I showed proof of my paying the payments on time twice I emailed them showing proof and still no help from their team I even had the payments on auto pay as well the app showed I paid it even my bank statements showing they took it out of my account and some how “ it’s not showing up “ on there system that I made payments never choose upgrade horrible experience
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Not satisfied!!

Not happy with this account at all. Requested adjustment on payment date to coincide with my monetary receipt date when I started my retirement and they refused. So now on a fixed income, my payments are always late as I cannot afford to make an extra payment to get in front of the matter. I will not be promoting this bank to any of my family members!
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Do not get this card

This company will give you credit after years of making on time payments will lower your credit line and make you seem as tho you went over and cause damage to your credit

Debit

Each account should be able to have the option to use debit or ach .. it very convenient to use debit due to the money comes out of account instantly versus ach banking that takes three days to withdraw money.. you please fix this

A Pleasure

So easy to use. Set up deposits and it’s done. Set up withdrawals and transfers and it’s done. I love it.

Poorly affects credit

Upgrade although I’ve been paid off for a month now won’t report to the credit bureaus that this account has been paid off Info and early, so it’s affecting negatively on my credit report.