Alert
Lovely with the immediate alert
Payments could be better
The app doesn’t have the functionality to set up autopay to pay the full statement balance. All other cards I have included that functionality.
Apple Store Upgrade
Damn thing won’t open.
way too later for fund availability
Other bank takes one day.
Worst credit card ever
The worst credit line I have this credit card for more than 4 years never gave me extra credit line and I paid all my payments on time
2nd Chance
So far, upgrade has helped a lot. I wish it was something more for Victims of Domestic Violence and Sexual Assault Victims and survivors. If victims need to show proof, or any proof of their abuse like a court order protection, I wish Upgrade would have more support and options for all victims to Upgrade in their life in general to start over and make ways to escape better and not have victims to worry about where to go, how much things are, and being an advocate for us. The title Upgrade should mean much more and more meaningful. Overall, this app has helped me and my children to stay up-float. But it’s not enough to escape, get a hotel for a week or two, or even relocate to a safe place. I would love to work with Upgrade to show people the real meaning Upgrade can do. Please consider this idea that can help us and make the company grow and qualify for Federal Grants if you do support victims to Upgrade in real life. Thank you.
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Balance reflection
I love my upgrade card I just wish that my payment was automatically deducted from my bank account like Capital one does instead of having and account with a false balance that takes days to get deducted an leaves you wondering how much money you really do have in your account.
Horrible
I have a horrible experience with upgrade my credit is getting hit cause I missed a payment which I didn’t I showed proof of my paying the payments on time twice I emailed them showing proof and still no help from their team I even had the payments on auto pay as well the app showed I paid it even my bank statements showing they took it out of my account and some how “ it’s not showing up “ on there system that I made payments never choose upgrade horrible experience
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Not satisfied!!
Not happy with this account at all. Requested adjustment on payment date to coincide with my monetary receipt date when I started my retirement and they refused. So now on a fixed income, my payments are always late as I cannot afford to make an extra payment to get in front of the matter. I will not be promoting this bank to any of my family members!
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Do not get this card
This company will give you credit after years of making on time payments will lower your credit line and make you seem as tho you went over and cause damage to your credit
Debit
Each account should be able to have the option to use debit or ach .. it very convenient to use debit due to the money comes out of account instantly versus ach banking that takes three days to withdraw money.. you please fix this
A Pleasure
So easy to use. Set up deposits and it’s done. Set up withdrawals and transfers and it’s done. I love it.
Poorly affects credit
Upgrade although I’ve been paid off for a month now won’t report to the credit bureaus that this account has been paid off Info and early, so it’s affecting negatively on my credit report.
The app feels….. light
Simple, easy to navigate without the drama
Avoid
They will slow roll you into a high boost and then discontinue it without warning and with lukewarm reasoning as to why. My credit score actually increased so they basically lie to you about its ceasing availability.
amazing
I’ve been baking with Upgrade for years. Yes they might have their up and downs with the verifying ID only and emailing it. I hate that so much instead of just doing it through the app and letting it go but other than that I get my direct deposit early I get payment advances when I need them. Everything is great with them.
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Loan interest
Don’t bother to borrow money from this company.
Absolute worst
Banking with upgrade has been the ABSOLUTE WORST experience I’ve had with a credit card company. Slashing a credit line of 10,000 dollars to 1000 dollars when I had 200 dollar balance because my credit score went down a few points. Not accepting a check to payoff the current balance of a card because they don’t have the check number. They’re getting the money!!! And making me (the customer) do the leg work to get that number. 4 other companies accepted their checks, but not upgrade. So now I have to do THEIR JOBS. Canceling my account as soon as I get this figured out. UPGRADE IS AN ABSOLUTE CLOWNSHOW!!!
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Loan
Thanks for adding this feature to a great bank account
Experience more than five stars absolutely
Everything was so nice!
I so recommend!
I really appreciate all staff working
Thank you for so great help me
I am so happy absolutely
Respectfully yours
Customer
Adnan Khafeef
08/30/2026
I so recommend!
I really appreciate all staff working
Thank you for so great help me
I am so happy absolutely
Respectfully yours
Customer
Adnan Khafeef
08/30/2026
