App Responds City Doesn’t
App works but response from City is slow (over the promised 15 work days), avoids answers to key questions, provide little helpful, information and, worst, there is no action to resolve the issue. Perhaps the Mayor and Councillors need to demand that department managers fix the problem. Fix the City work force before spending more money on an App.
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this has got to be the worst app in the world
the app is terrible and half the things don't work but what's worse is the site itself makes it so difficult to navigate. you used to be able to just phone the city and tell them what was wrong or what was right or to ask questions. now you get trapped in this web of selections. anyway i couldn't report the problem and i finally had to go on my desktop computer and do it from the website. app is useless
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Better (April, 2026)!
I dare say the process of submitting requests has gotten better lately. Less lag, no freezing up or crashing. Some of the multiple choice categories could be expanded further
Works
Time to report burnt out street lights
App & Website shows this error
iOS App & Website shows this error on many pages -
“There is a problem with the form, please try again later”
This App developed updated a year ago .
311 web and mobile app is the reining champion for the worst digital experience.
“There is a problem with the form, please try again later”
This App developed updated a year ago .
311 web and mobile app is the reining champion for the worst digital experience.
Does not work
Tried everything, giving up on app which hangs non-stop. Web site works. 🙄
Just call 311
Since the city switched to this “app” I prefer to call in. Unlike this app, calling in gets prompt service and is easy to navigate.
Lucky when you can submit a case in one shot
Half of the time the app will crash at any step of the process , this is very buggy
Useless
At least, for what I needed. Trying to identify a location with a tree-related concern, but can’t get past the first step because the app doesn’t recognize an address.
Disappointing - Can I report this trash app to 311
Bring back the vanconnect app - I had been using vanconnect since it was released in like 2015. This new app and design is TERRIBLE. It is not intuitive, and you cannot find where to report what you want to report becoming more of a deterrent to active reporting than an encouragement (is that what the city wants?!) The app developers need to go back to basics and ditch this app - BRING BACK VANCONNECT - there was nothing wrong with it and you could use it easily. I still can’t believe they released this version!
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Actually a deterrent from reporting issues
STILL garbage! Won’t even allow me to enter street address for location - even the address the app itself suggests! Can’t proceed with report! How many reports does the city blow off this way?
Laggy, buggy, and just when it looks like it’s finally going to let you submit your report, it freezes or crashes again. Tax dollars presumably paid for this app, but apparently testing was too much to budget for. It’s useless garbage. So who’s responsible for its current state? Has it ever really worked? Phoning in just tells you to use this service instead.
Laggy, buggy, and just when it looks like it’s finally going to let you submit your report, it freezes or crashes again. Tax dollars presumably paid for this app, but apparently testing was too much to budget for. It’s useless garbage. So who’s responsible for its current state? Has it ever really worked? Phoning in just tells you to use this service instead.
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Useless app in HTML with bad UX
Completely useless app, difficult to read, navigate and find basic information. Not sure why this exists in 2024.
World best place with world worst city stuff
World best place with world worst city stuff. I wander how much they spend to create this trash.
It doesn’t work at all
I’ve made an account but now I can’t log in at all via app OR website. It claims “incorrect log in and password” every time. Even after resetting my password. I’m not illiterate, I know my log in.
Your app stinks just like your city
There’s been no response or months on any incident reporting. Nor was the issue ever corrected
Garbage. But the crappy garbage collection in Vancouver
Freezes, location sucks, can’t report anything.
Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs
Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs
Terrible
Why log in? The app will require you to re-enter your name, email and tel all over again after you’ve entered your request. Make sure you have EVERYTHING ready because if you go away and return to the app, even immediately, all of your input will be lost. Very amateur and unnecessarily complex app. Maybe its design is intended to prevent citizens from reporting anything to spare overpaid City employees from having to do any work?
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Basically unusable
This app is so slow you can walk the dog, brew a pot of coffee and drink it before it loads a page. Useless.
Slowest App
The city and the entire development team that built this app should be embarrassed by how slow this app is. So much loading bar! I want to rate the app higher for its practicality, but OMG so slow.
Bad bad bad
Old app was great. New app is unusable.
