App is buggy, so is the associated hardware
I’ve been using this app and the Velia smart ring for several months now. The device sync is buggy, often requiring multiple syncs to retrieve the data. Additionally, the device battery life has dropped significantly in the last month, from as long as 20 hours down to just a few hours. Tonight, I took the ring off the charger at 11pm, and by 11:35pm the app said the ring had lost 52% of the battery charge. At that rate, the ring will only last around 1 hour on a charge, which makes capturing sleep data impossible. This feels like a software/firmware issue, as a lithium battery should have many more cycles left in it before it even hits below 80% efficiency. Velia Support has been very little help. They approved device replacement, but many original backers have yet to receive their initial ring from the company. Seems very sketchy.
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Improved!
3rd update to my review - my ring stopped charging and they determined it was defective(possibly the cause of earlier troubles). They honored the warranty and sent me a new ring, I can't say enough about the great customer service. The app is working well, the new ring is working - updating my stars. Still hoping actual blood pressure comes someday. 2nd update to my original review - recent update is much better, syncing is faster and the blood pressure trend stat is a good start. But please, please! Put the ability to manually fix the start time for sleep. The ring thinks I'm sleeping (deep!) when reading at night, and last night thought I went to bed 2 hours later than when I fell asleep. Seems an easy fix, just add a button to let us fix that start time!! Update; since the last app update, I'm having a lot of trouble syncing my ring to the app, and the double tap rarely works, even if I repeat. Dropping my rating of the app to 2 stars from 4. Wish there was a way to give feedback and ask questions of the app developer - does not look as though they come here.
First review: Earlier reviews are very negative, I was worried that I'd have the same experience but it's working for me. A few glitches here and there but I didn't mind reclicking and now with the tapping it seems to sync well. I wish there was an app guide, I don't always understand what I'm looking at. Also wish I could adjust the sleep start - invariably it has me sleeping before I actually fall asleep, even if I get up briefly. It takes me a while to fall asleep, and I often read in bed.
First review: Earlier reviews are very negative, I was worried that I'd have the same experience but it's working for me. A few glitches here and there but I didn't mind reclicking and now with the tapping it seems to sync well. I wish there was an app guide, I don't always understand what I'm looking at. Also wish I could adjust the sleep start - invariably it has me sleeping before I actually fall asleep, even if I get up briefly. It takes me a while to fall asleep, and I often read in bed.
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Response from developer
Hi! Yes we do come here. You can now change your sleep start and end times from the Sleep vital on the 'Day' tab - you'll see a button beside your sleep duration times where you can change them. It does sound like there are issues with your ring, especially if you still have a lot of trouble syncing with the new app. If you contact our support team on hello@veliaring.com, they can take a look at your ring.
Battery won’t last 24hrs
Not sure what happened but the ring went from nearly 2 full days of battery (which only improved to that after a firmware update) on one charge to only about 18hrs. It’s only been a few months of wearing it. I’ve also lost data many times because the ring does not do any kind of syncing as background service. You have to manually do it, ridiculous. Still won’t connect to Apple health app. It keeps a blood pressure (relative) reading with no idea what it’s even relevant to so it provides exact zero value. I really wanted to like this. Want my money back.
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Offers what it promises
Not the most sophisticated App but it does what it advertised and simple enough to use without any instructions/help. Will add/update more after a month of collecting and processing ring data - it’s just fair 🤌🏻
App needs work
Oura ring user for years, since their kickstarter, Ring size is great, but this app seems problematic it only gives me pulse, steps and calories, can’t get anything else out of ring, yes I did hard ring reset. Hopefully it will improve over time.
Response from developer
Hi there! It sounds like something isn’t quite right with your setup, you should be seeing much more than pulse, steps, and calories. Our team would be happy to look into this with you at hello@veliaring.com. We’d love to get this working properly for you.
