Stopped working
Response from developer
We're really sorry to hear about your experience. This is certainly not how your ring should be performing, and given the issues you've described, it sounds like a replacement may be needed. We'll be sharing a wider update on replacement delivery timelines soon. In the meantime, please reach out to our support team at hello@veliaring.com so we can look into your case and help with the next steps. Thank you for your patience, and we're sorry for the frustration this has caused.
App is buggy, so is the associated hardware
Response from developer
We're really sorry to hear about your experience, particularly with the battery life and syncing issues you've described. This certainly isn't how your ring should be performing. We understand your frustration, especially given the wait for replacements. We're working to improve replacement delivery timelines and will be sharing a wider update soon.
Improved!
First review: Earlier reviews are very negative, I was worried that I'd have the same experience but it's working for me. A few glitches here and there but I didn't mind reclicking and now with the tapping it seems to sync well. I wish there was an app guide, I don't always understand what I'm looking at. Also wish I could adjust the sleep start - invariably it has me sleeping before I actually fall asleep, even if I get up briefly. It takes me a while to fall asleep, and I often read in bed.
Response from developer
Hi! Yes we do come here. You can now change your sleep start and end times from the Sleep vital on the 'Day' tab - you'll see a button beside your sleep duration times where you can change them. It does sound like there are issues with your ring, especially if you still have a lot of trouble syncing with the new app. If you contact our support team on hello@veliaring.com, they can take a look at your ring.
