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VIA Rail Canada

VIA Rail Canada

by VIA Rail Canada inc.

7.8K ratings
154 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • August 26, 2015
  • July 15, 2026

Developer

VIA Rail Canada inc.
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About

Manage your train journeys seamlessly with real-time updates, mobile boarding passes, and easy itinerary management. Book, change, or cancel trips, and access essential travel information all in one place.

✓Real-time train status
✓Mobile boarding pass
✓Book, change, or cancel trips
✓View train schedules
✓Add trip to calendar
✓Share itinerary
✓Station and onboard services info
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What users say

Summarized from real user reviews of VIA Rail Canada. Based on 7.8K reviews and a 4.7/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Travel app.

Positive things

  • ✅Improved stability - no crashes in recent versions
  • 📱Convenient mobile app alternative to website
  • 🎫Real-time trip status and boarding pass management
  • 👍Simple and straightforward booking process when working
  • 🌐Bilingual support (English/French)
  • ⚡Faster than web-based booking

Negative things

  • 🐛Frequent crashes and 'something went wrong' errors
  • ❌Payment processing failures and freezing
  • 🔐Login and authentication issues
  • 📱Poor optimization for iPad and larger screens
  • ♿Accessibility problems with font scaling
  • 🔄Session timeouts and unexpected logouts
  • 🎯Unintuitive UI with navigation issues
  • 📊Missing travel information (schedules, maps, prices)
  • 💳Payment confirmation issues after Verified by Visa
  • 🚫Inability to modify bookings without restarting
See all reviews
+1

What's New in VIA Rail Canada

2.24.0

July 15, 2026

Update your app to enjoy the latest features and improvements. What’s new in this release? - We continue to fix bugs and enhance the overall user experience. - Improved stability and performance throughout the app. Have a question? Don’t hesitate to use the feedback form in My Profile or send us an email to application@viarail.ca

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User reviews

Most RecentHighest RatedLowest Rated

Will never get 5 stars for making travel inaccessible

Staff are quite nice and journey is fine. However, Via rail jacking up prices so sharply is just distasteful you can’t have a monopoly on passenger travel by train and expect to not be hated on
Wexler_99Wexler_99

Johnny Naysayer

Terrible, slow, overpriced railway. Booking website useful only as a detailed illustration of Viarail‘s horrid glory.
Johnny NaysayerJohnny Naysayer

Bikes

Reduce fares and more trains!!Super duper happy I can bring a bike onboard. However looks like there’s only room for two. Encourage VIA to do better!
T2yjmmmmT2yjmmmm

Why must I create a user

I’d love to use the app to check fares and schedules, but I don’t want to create an id. Why must every app collect my personal data?
equeen_82equeen_82

Site Manque de clarté

Pour les bagages au téléphone on nous dit que c’est ok d’avoir une valise de 23 kg et sur le site il faut payer et les points soit disant utilisés pour bagages en plus et quand on confirme le total les points n’ont pas réduit le total tel que convenu.
Sinon train toujours agréable.
PpGg2026PpGg2026
See 149 more reviews

User experience

🐞

Reported Bugs

16 issues

App crashes on launch with 'something went wrong' message

Bug

Payment screen hangs after Verified by Visa popup

Bug

Calendar date selection glitches

Bug

Close button overlapped by notch on newer iPhones

Bug

Forms scroll off-screen when adding traveler information

Bug

Email verification codes not working

Bug

Login credentials rejected despite working on website

Bug

Booking confirmation screen remains blank

Bug

Postal code not saved for credit card information

Bug

App logs out unexpectedly, especially day of travel

Bug

Search data resets when exiting search

Bug

Inability to select desired trip from list

Bug

QR codes on black background unreadable by scanners

Bug

Confirmation codes not working in app

Bug

Text scaling broken on larger devices

Bug

App not optimized for iPhone X and newer models

Bug
✨

Requested Features

14 requests

Add trip history to 'My Trips' section

Feature

Social login options (Google, Apple, Facebook)

Feature

Ability to add VIA Preference card to Apple Wallet

Feature

Notifications for trip updates and delays

Feature

Display multiple trips simultaneously for round-trip bookings

Feature

Integration with GO Transit and UP Express

Feature

Softer page transitions and animations

Feature

Permanent navigation button at bottom of screen

Feature

Ability to add existing reservations to app

Feature

Travel time display (beginning to end of trip)

Feature

Better error messages with actionable solutions

Feature

iPad-optimized interface

Feature

Support for rail passes in app

Feature

Improved QR code contrast for scanner compatibility

Feature

FAQ

What can I do with the VIA Rail app?

The VIA Rail app allows you to manage your train trips on the go. You can check your train's status in real time, obtain your mobile boarding pass, book, pay, change, or cancel trips, view train schedules, and add your trip to your calendar.

How do I get my boarding pass?

You can obtain your boarding pass directly within the app. Once obtained, you have the option to add it to your Passbook for easy access during your journey.

Is the VIA Rail app free to use?

Yes, the VIA Rail app is free to download and use. There are no charges for using the app itself to manage your travel plans.

What information is synced to the app?

When you log in with your existing VIA Rail traveller profile or VIA Préférence account, your profile preferences, upcoming trips, and rail passes information will be synced to the app, providing a personalized travel experience.

What are the common use cases for this app?

Common use cases include checking real-time train status before departure, accessing your mobile boarding pass for quick boarding, making last-minute changes to your booking, and viewing your complete itinerary and station information all in one convenient location.