VIA Rail Canada User Reviews

VIA Rail Canada
VIA Rail Canada
VIA Rail Canada inc.

Customer Experience

Positive experience31.9% of reviews
Neutral8.0% of reviews
Negative experience60.1% of reviews

~ Based on 163 written reviews from the US App Store.

What users say

Is VIA Rail Canada Safe?

VIA Rail Canada appears safe based on user ratings. AppsHunter Safety Score for VIA Rail Canada is 94/100.

This assessment is based on 7,806 user ratings, with an App Store average of 4.7/5.

Safety Analysis

17.1% of ratings point to a safe experience
4.9% of ratings suggest some concerns
78.0% of ratings point to a risky experience

~ Based on 41 App Store ratings for VIA Rail Canada.

Is VIA Rail Canada Legit?

VIA Rail Canada appears to be a legitimate app. AppsHunter Legitimacy Score for VIA Rail Canada is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great Way to Travel this Beautiful Country

I’ve travelled in both economy and business class along the corridor. If you’re not in a rush to get where you’re heading, a window seat with a great view is awesome. Staff are always super nice and if you’re in business class, the meals are pretty good.

Vacay Week

Really great service ❤️❤️❤️

Easy on the App

The app is easy to follow. I like the way the options flow from one to the other and are easy to follow.

Love it great

Love it great. Just wish we could actually change itinerary on it.

Stations

I found it difficult to look up station and the name of the stations.

Voyage en train

J’ai toujours eu un très bon service avec VIA Rail Canada lors de mes voyages Drummondville/Ottawa et Ottawa / Drummondville

Latest update unusable

Come on guys. Is there no QA?

Great

The best train app well organized

Epic

I recommend everyone to travail via rail Canada

Will never get 5 stars for making travel inaccessible

Staff are quite nice and journey is fine. However, Via rail jacking up prices so sharply is just distasteful you can’t have a monopoly on passenger travel by train and expect to not be hated on

Johnny Naysayer

Terrible, slow, overpriced railway. Booking website useful only as a detailed illustration of Viarail‘s horrid glory.

Bikes

Reduce fares and more trains!!Super duper happy I can bring a bike onboard. However looks like there’s only room for two. Encourage VIA to do better!

Why must I create a user

I’d love to use the app to check fares and schedules, but I don’t want to create an id. Why must every app collect my personal data?

Site Manque de clarté

Pour les bagages au téléphone on nous dit que c’est ok d’avoir une valise de 23 kg et sur le site il faut payer et les points soit disant utilisés pour bagages en plus et quand on confirme le total les points n’ont pas réduit le total tel que convenu.
Sinon train toujours agréable.

Very, very disappointed.

This app is pure trash. I spent over an hour trying to sign in, using generated passwords from the passwords app and even trying to write my own, but it kept saying that either username or password were incorrect. Maybe this app just doesn't like Voiceover, I don't know, but it obviously doesn't work.
Show more

Not easy

I thought I purchased these tickets earlier but had not when I looked at the app , may have been the validation process . Ugh ! I want to like Via. But!

Book with ease

I enjoy how easy the train booking is with the app. Also enjoy the preference points.

Trouble booking

It took over an hour to book online because of error messages.

Linda Denver

Excellent Would be nice to receive notice if reservations are filling up quickly especially ones I have booked on a yearly basis Unable to book Reddit to Vancouver this year as full , months in advance. I love travelling by train!!!

Via Rail is a national disgrace

Our national passenger carrier owns 2% of the tracks that our taxes built. The track’s priority is business (which could run at night, instead of systematically delaying passenger trains). Via lies to its customers (when a train broke down near Brockville for six hours, Via claimed buses had been called, but bus companies in the region denied ever being called; when a tree fell on the tracks, delaying the train for 12 hours, Via claimed the tree had been removed, when anyone could see it was still on the tracks). Knowing that it’s trains are *customarily* late, Via leaves its passengers with no extra food, toilets unusable.. Now the *brand new* cars have no room for luggage… Honestly, if you can’t run a decent train company, stop embarrassing us as a nation and just close it down.
Show more